Green Cleaning Technologies

When the servicemen came out they said that I had to pay them and additional $480 to clean the HVAC units. When I said no thank you, just do the 16 vents and 2 returns, they refused. This is not a company you want to do business with at any time.

unknown

Green Cleaning Technologies did a great job on cleaning our carpet but they were a little expensive on trying to charge me extra for my closet. They charged me an extra room to do my two closets, which I thought was a little unfair. I would give them a B for overall experience.

I purchased a Groupon for 16 vents and 2 returns and made an appointment for the technician to come out on May 15th. I could not be at my house but I left the Groupon voucher with my mother-in-law at the house in order to let the technicians in. I received a call from the technician that afternoon informing me that I had 17 vents and 5 returns and would have to pay extra for the additional vents / returns. I informed him that since I was out and did not have a way to write him a check I would like him to just clean the vents & returns covered by the voucher and leave it at that. He informed me that I would be wasting my money and he would call his office to get further instructions and call me back. I did not receive a call and when I returned to the house they were gone. His manner with myself on the phone as well as my mother-in-law in the house was rude and hostile. Over the last two weeks I have made numerous attempts to get in touch with the vendor (both leaving messages on voicemail and talking to the receptionist) and I have still not received a call back. I spoke with the receptionist this morning and she informed me that the issue has been "referred to management" and the only note she saw on the record was that they had contacted Groupon to report the issue. At this point it does not appear they have any intention of contacting me to resolve the issue. It is clear that this vendor only honors the Groupon as an opportunity to up-sell and the voucher on its own has no value. I never did get pricing from the technician but based on the standard pricing they advertise cleaning the 1 additional vent and 3 returns in my house would have cost almost as much as the purchase price of the original Groupon. This practice is blatantly deceptive and is exactly the kind of thing that makes it difficult to make purchases with confidence from Groupon. Obviously I expect the money I paid for the voucher will be refunded but beyond that I would hope that Groupon will use whatever influence it has with the vendor to try and ensure that vouchers are honored. I would also advise others to avoid "deals" from this company in the future.