Deck Pro Inc

Installation went well but did not respond to problems found after installation.

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Provider committed to performing the work on a certain day and then backed out.  In response to our complaints, they sent over the materials and left them on the porch.  We had to purchase the wood stain.  Provider sent 2 (well-intentioned) workers who worked with no supervision and the results were never reviewed by the provider.   The door is too heavy and hung improperly so that we have to lift the door to latch it.  The door knob is now loose because of than entire side of the job is unfinished in that there is no caulking against the siding so that it is open - negating the value of having it screened in. We have contacted the provider numerous times and have repeatedly been told that we are moving up on the list... for the past 6 months!  The workmanship is medium but the project is incomplete and the provider absolutely unresponsive.  We would not recommend this provider.

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They did good work, but the customer experience wasn't very good. The best part is very good work, that was done with good quality. But the worst part is the front office management scheduling, getting workers here on time, and even asking for our money for the last payment before the job is completed.

We hired them after getting quotes from several contractors and DeckPro seemed like they were the most sound company. The one that would get it done and cause the least amount of issues. Boy were we wrong. A 2 day job ended up taking up MONTHS of our time trying to set things right. 
When the crew came out, they unloaded all the wood and equipment and started working. I went down to double check the plans were correct with the guy in charge on site. The plans were not as I had specified or as Frank had quoted me for, the stairs were much narrower than I had asked for (they were just making them based on standard stair depth and I had specifically asked for and had been quoted for deeper stairs), so I had them make the changes to the plans while I was there and before they continued working. 
After about 4 hours they packed up and went home for the day, which was the first thing that irked me. In the contract I was having to pay for 2 full days of labor because I was told that it would take that long to build the stairs. But yet, after 4 hours, they had all packed up and had left.
I went to take a look at their work and found that they had continued on with their original plans and had NOT taken into account the conversation I had with them earlier. The framing for the stairs were standard stairs, and not the custom depth I had asked/paid for. I called DeckPro and spoke to them about it. They apologized and said it would be fixed the next day.  But instead, the following morning I had ONE person from the crew show up to my house to retrieve the tools they had left on site and then he left. When I spoke to DeckPro they said that the stairs were fine and that I was causing a fuss over nothing. I showed them the original contract signed by myself and Frank Sr showing the measurements that were agreed upon and then showed them pictures of the framework on site to show that they did not match. They never came out to the site to see it for themselves. 
So now I was left with framework for the wrong size stairs, the rest of the decking wood in piles all over my back yard, and the off cuts and trash from the previous days work were everywhere. DeckPro refused to come back out and fix the stairs, or even finish them until I paid them the rest of the money. I had only paid $500 of the $1200 contract at this point. I finally told him to keep the $500, I'd keep the wood, and we'd call it even. I didn't even want them back after that. They agreed, but this was after several months of correspondence. 
Please don't hire them, and if you do, do NOT pay much up front. Better yet, just don't hire them.

I reviewed this company earlier this month and since then things have become even worse.  My job just is not getting completed.  But the worst is they ran my credit card for $2500.00 WITHOUT MY PERMISSION.  In fact, they were expressly told NOT to run it, with one reason being it would put me over my limit.  (I have learned now to pay all businesses with a check.)  I trusted Angie's List to provide me with a good contractor, but it appears bogus reviews ramped up their rating.  Today we found they are rated "F" with the Better Business Bureau of Atlanta.  I learned my lesson the hard way.  A am cancelling my membership with Angie's List, as I have had other unfortunate experiences with their member businesses.

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They only guarantee their products for a year. After 1 year I called because I was having problems with the railing around the porch. Parts of the railing had snapped off. I called them 3 or 4 times and spoke with someone different every time I called. They said they were too busy to deal with it and that my warranty was up. They said if I wanted to have someone come out to look at it there would be a $75 charge. If I wanted them to fix it then I would have to pay $800. I asked for a manager to call me back but nobody ever did.

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They were on time and did what they said they would do. They did a good job. They had tightened up and replaced some up the railing on the deck. I would recommend them.

They did a good job.  The quality of work was good.  They showed up on time.  They did a pretty quick easy job.  They replaced a board and needed the deck stained.  The guys were really honest and they said they focus more on the construction and they would have been happy to do it and gave me a quote and told me it would probably be cheaper to go with someone else.  I have one board is splitting a bit not sure if I will have to have it replaced or what but other than that it is fine.

They were fine. They were an A. As I recall, the pricing was reasonable, I don't remember. They came right out. If I had another project like that I would use them again.

I love them. They are great. They are outstanding. They are the easiest people to deal with and the price is reasonable.

They did a pretty good job and I need them back out here. Yesterday I was walking around the house and one of the deck poles is coming loose.

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1. Was verbally quoted 3-4 weeks once the old deck was removed

Work stated on June 30th and the job was completed on October 30th, 4 months.
The job started by Deckpro showing up un announced and delivering materials.
Materials were placed in driveway and yard without consulting the customer to determine the best location.
Had verbal converstations with salesman about what we wanted the deck to look like, deck design was done on a piece of paper at the job site without any review with the customer.  
Crew would show up between 10:00 and 10:30 and leave by 3:30 - the job site was 5 miles from their office
Month of September Deckpro was on site for only 18.25 hours, there were 128 work hours in Sept.
After months the customer had to clean up the yard, 7 piles were consolidated into 2 piles - materials and trash.
Since the job took 4 months and the yard was basically barren of any grass requested a courtesy power wash 4 times, it was never acknowledged.
We had two project managers during this project.  The first one was on our job for about 1 month. It was then transitioned to a new project manager who never visited the job site.  Customer had to call in constantly to ask questions about the work being preformed and ask for updates.
The salesman who sold us the job did not preform a final walk through once the project was completed, this was requested numerous times.

• ETHICAL ISSUES - contract was setup so payments would be made when certain milestones were meet.  Deckpro asked if they could run the 3rd payment prior to work being completed.  They were instructed not to run the payment as the work has not been completed.  Deckpro management decided to run the payment through anyway, disregarding the customers response and the contract language.  This is also being reported to the BBB.

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