Biltmore Roofing

Description of Work: Leaking roof

Description of Work: I contact Biltmore Roofing for repair of water damage in my home which consists of scraping,ceiling,painting,and mold treatment in February. At that time I relinquish the insurance check that was given to me (that was a horrible mistake). I had to call several times over the course of two months in order for them to come out and start the job. There were several no call no shows. And a few times they would just show up unannounced. I work odd hours so most times I wasn't available. But they eventually had some young ladies come and pack up items in rooms that were not supposed to be addressed but it still took another 10 weeks and for me to go to the office and speak with the owners and two employees for them to come out to preform the job mind you this was after several more calls. Once the workers finally came they spent lots of time not working. In the meantime I spent many many hours of my day speaking to Susann the receptionist who couldn't answer simple questions( like when is the crew coming back out?). When we "finally" did our final walk through I noticed there were several things that were left undone. The corner in my kitchen was not scrapped and when they came back to address the corner and do much needed touch up work the paint did not match. There was a hallway that was supposed to be scraped and painted and if you know anything about the insurance company anything that flows in an area will be covered. Painting,masking, ceiling & scraping,etc. Although that stuff was covered my hallway is still not done. They painted a bathroom that was not supposed to be painted at all. So here we go again! I made several more gone calls. And this is where I lose faith in this company all together. I finally contact the business owner Lisa and Kirk to come out and see what needed to be done. And when I tell you I was insulted in my house for not being abreast of the step by step process and not making sure the company that I hired to perform a job actually did their job and not being aware of exactly what was going on on a day-to-day basis while the workers were in my house. I work up to 60 hours a week and the last thing I want to do at the end of my 10+ hour day not including commute is to make sure someone that has been employed to work has actually preformed their job. I was told by Kirk (one of the owners of Biltmore Roofing) "the paperwork that the insurance company drafts is for the simpleminded". Well if that's the case and they have been in business for 18 years they should know exactly what needs to be done. As of today 8/5/16 my hallway has not been taken care of nor has the bathroom that was painted.

Description of Work: mold remediation, roof repair, etc.