Description of Work: We had a pipe freeze and burst in the ceiling of our family room after the outside temperature dropped to single digits. This caused the ceiling to collapse in a number of areas. The water wicked into the drywall, ruined the carpet and padding, and made a total mess of the room. Service Master responded very quickly with fans and dehumidifiers even though they were swamped with similar calls. After sorting out what resources were available and contacting our insurance company, they worked seven days a week until the job was finished. I couldn't be happier with the result.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,500
Dana B.
06/2014
5.0
Two men from Service Master came to our house to inspect a mold situation in a wall in our garage. Upon their inspection they discovered we had a leaking pipe under our house which was allowing mold to grow. Fortunately we caught it early and the repair was minimal. While they were available to contract workers to do the repairs, they willingly worked with us so that we could do the repairs ourselves and keep the cost down. They were extremely professional and helpful, answering many questions about mold and how to prevent it in the future. I would highly recommend them to anyone who encounters any problems with mold, which is extremely common in this part of the country.
Description of Work: Assessed a mold situation we discovered in our garage; provided recommendations and an approximate estimate
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
CLAIRE D.
12/2012
5.0
countertops, flooring contractor, home remodeling, interior painters
 + 2 more
We really liked them and they did a great job. It took a month to do it, but they put us up in a hotel room and the insurance covered the whole thing. My husband complained every single day that we were in the hotel room that he wanted to be back at our house but it was just impossible to be here. We didn't have water or even the basic services, so we were up the creek. They're pretty expensive and basically they do insurance work. It was just one of those things that just sprung up on us and we had to move out for a month and it was just crazy bad news, but we survived it and now we have a new updated kitchen. The quality was good and I know that they took other people off of their jobs to finish. They worked as hard as they could for a whole month. It was a good deal. It took forever to get in touch with Jamie, but he's just running so many jobs at a time. We recently called them up because we had a non-insurance job and he gave us this kind of ridiculous quote, so we wouldn't do it again unless it's an insurance job.
Description of Work: Service Master did our countertops and redid my downstairs kitchen. They had to tear up the kitchen and put down a new floor. We had a leak under the slab and then they had to repair it. They laid a new floor and painted the walls and tore out the bottom cabinets and did multiple things like put in a backsplash.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
J. D. P.
02/2012
1.0
roofing
 + -1 more
They were to tarp the roof and dry everything with blowers and de-humidifiers. They only did part of job and billed our insurance company for all of it. They did not get a permit for work they were to do. They were to tarp the roof and it still leaked and left a big hole. There were nails left sticking up which ripped the tarp quickly. They didn't seal anything and it was left leaking for 3.5 months. They didn't do things they were to do and also did things they didn't need to do.
Description of Work: I used them for emergency storm damage repair through our insurance company.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
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Service Categories
Flooring Sales and Installation,
Interior Painting,
Kitchen and Bath Remodeling,
Roofing,
Countertops and Backsplashes,
Mold Testing & Remediation,
Water & Smoke Damage,
General Remodeling
FAQ
Service Master Co is currently rated 3.3 overall out of 5.
No, Service Master Co does not offer free project estimates.
No, Service Master Co does not offer eco-friendly accreditations.
No, Service Master Co does not offer a senior discount.
No, Service Master Co does not offer emergency services.