Professional Movers and Storage

We are closing on the sale of our house on Thursday. Professional Movers were scheduled to arrive at my home on Sunday, April 26, 2015 at 1:00 pm to move our items from my home. Shortly before that time, we received a call. They told us they would be about an hour late arriving at our residence. That was not a problem at all. After about an hour and a half passed with no word from this company, we called them back. They did not answer or return our calls and eventually just never showed up. This has left us in a mess. My husband and I work full time and needed to have our belongings and furniture moved the weekend before closing. I feel this was very unprofessional and discourteous. We are now just days from closing, our belonging are all still in our home (packed in boxes), and we still have not heard a word from Jason or anyone else at this business.

and quot;Professionaland quot; they are not! First, I received a call 30 minutes before our appointment time that they needed to reschedule for an hour and a half later, which I did. Then they arrived 20 minutes late with a truck without a ramp to move a heavy upright piano, which they were informed of on the telephone. Once they assessed that they would not be able to get the piano into the truck without a ramp, they rescheduled for the following day. The following day they did not show up nor answer my call when I attempted to contact them after waiting for 45 minutes. They wasted 2 hours of my time and still did not move the piano.

It did not go good. It was really horrible. They arrived 2 hours late. When they got there it took them about an hour to disassemble my canopy bed. I have a 3 bedroom apartment and from the time that they arrived at 11am by 4pm they were only finished with about 2 bedrooms. They didn't take my son's bed, they didn't take the headboard of my bed. They took alot of smoke breaks and kept going to the car. I kept looking for them and saw them sitting in the truck. It was really a horrible experience. I told them that for paying them $125.00 per hour that I was not paying for them doing nothing. My house was still full of stuff and they did not move quickly. They drove really slow and seemed ike they were moving slowly because they knew of the time constraints. It was raining but even when it stopped they kept taking breaks. When we got to the house I just told them to put the boxes in the garage because I didn't want to deal with them. One of the posts to my canapy was dropped by them and it cracked the entire base of the post. He then said he would puddy onit. I called my furniture company and they said do not puddy it it will shatter. So they offered to take $200.00 off my balance and I refused that. I do not think he is insured because I can't get any insurance information out of him. Throughout the move they were sitting on my furniture and leaning on my walls. The post is going to cost $600 and that doesn't include delivery. On top of all that it came up to over $700. I paid him the difference of that post and didn't include the delivery or the cost of what it would charge to put it together.

They arrived promptly and had everything loaded in very good time. They carefully wrapped an antique piece of furniture before loading it. It took a little long for them to get to the delivery location 140 miles or so away because they stopped for lunch. I can't blame them for that because they worked hard. When they arived at the delivery location they got right to work and unloaded everything quickly. They had to carry some heavy furniture up some steep stairs. I think they got tired toward the end because they just put about 8 or so boxes in the garage instead of in the proper rooms. I didn't have a big problem with this because they did help us figure out how to put our bed back together. I only had a couple of scratches on some furniture and one missing shelf from one of our book shelves. Not one item was broken. I would definitely recommend them and would use them again.

Very good highly recommended!!