NORTHWEST EXTERMINATING - LaGrange service center

DO NOT USE THIS COMPANY Northwest Exterminating Company purchased Flag Pest Control in Lagrange Georgia. They have owned the company since 2016. I thought I was doing business with a locally owned company. I prefer to do business with locally owned companies because I find them to be more honorable than strangers from another town. Every time I get a phone call from this horrible company trying to collect money for something they never finished I’m going to post on Facebook. If I could give them zero stars I would. We signed a contract with them to remove bats from our garage and dispose of the guano. They installed all of their stuff and left. They cleaned up some of the guano, but not very much. The next day the bats were back. They came out and discovered that they forgot to cover one end of the peak. They put their cone on that peak and left. The next day the bats were back. Eventually we figured out on our own that they were coming in near the soffit where they did not finish sealing. It was visible and obvious that this was the point of entry. We tried to schedule another appointment for them to come back. We were not allowed to schedule an appointment. Because they were coming out to resolve a problem with a prior appointment we are not allowed to schedule an actual appointment time. We have to be worked in at the beginning or end of the day, either before 7 AM or after 7 PM. Multiple times we were told someone would be out after 7 PM. Only to get a phone call at 8:30 PM or later that it was too late and no one would be coming. We rearranged our schedules to be here. The house was unoccupied at the time and we were sitting in an empty house waiting for their technician late at night only to be stood up. Unable to wait any longer on the guano removal, we were forced to do this cleanup on our own. It was gross and disgusting and the precise reason why we tried to hire someone. When we finally got a technician to show up, we asked how much they would be taking off our bill because we had to remove the guano ourselves. We were told they do not ever give discounts. We told him that was not acceptable. The guano removal was part of the contract. We would not pay full price when we had to do the removal ourselves. The Technician got ugly. He told us that he would be coming back to rip out everything that they had put in and we would owe them nothing. Then the bills started arriving. We repeatedly asked how much we would owe them for what they have completed. We still have bats and we had to do the guano removal ourselves. They continued to insist that we owed the full price. We sent them a letter along with partial payment. It has been almost a year. We get at least one phone call a month demanding payment despite the fact that we have sent certified letters asking them to cease and desist with debt collection. They are a not an honorable company. They did not perform the work we contracted for. In the phone call we received today he actually told us that the bat in the photograph my husband sent him as proof that we still have bats “ could have come from anywhere“. Do not do business with this company. They do not honor their work. They do not make you a priority when they make a mistake. They hound you for money when they haven’t finish the job. Do not, do not, do not, do not use this company!

Very well. Technician showed up when scheduled and sprayed outside around home as promised.