THE SIDING DOCTOR

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Delay after delay, Job took twice as long as projected. Terrible paint job. First crew would not start due to dispute over subcontract pricing. During project removed crew several times to go to other jobs. Owner would not return calls and foreman was seldom on job site. After siding installed, exterior painting was terrible. Siding Doctor obviously was using a new painting subcontractor. Two coats of painting was contracted for and only one applied. Shrubs destroyed in process of painting. Paint splatter on driveway and screened porch. No sanding of deck rails as contracted for. A miserable job and miserable experience. Threated law suit resulted in reduced payment.

See The extensive remarks in the section above.

Speaking of paint, they have a really great, talented professional Designer, Pam Wall, who will come out & help with choosing colors - no charge, no hassle.|The original start date was pushed back several weeks due to terrible weather, but once they started, they really cranked out the work. I was not home during the day & during construction so most of my correspondence was at night via email through Marilyn, Jeff's wife/business partner, but they were always responsive. Also, the crews left the job site clean each day |I had a pretty sad, shabby looking house before. Now, I'm pretty sure my neighbors are thrilled - I know I am!

The Siding Doctor is the worst company I have ever dealt with in nearly 50 years of dealing with contractors on a daily basis. They did not honor a single completion date, they had to correct everything they installed. Actually saying they corrected is not correct. They attempted to correct their shoddy work until I gave up and accepted what I assumed was their best. They never returned a phone call in the 6 months it took them to complete a months work (their schedule). They scheduled the work so that they had to remove some items so they could install others and then didn't finish repairing what they broke. I contacted them in May, took 6 bids and they were lowest. Jeff Shea was personable and returned several times to let me see different products. We agreed to a price and signed a contract with a 3000 down payment and the rest to be paid upon completion near the end of May. I paid 1500 at the signing, holding 1500 for them to show up on time. I didn't hear from anyone for 2 weeks. I attempted to call Jeff with no answer or return call. I called the office and was advised to call the Project Manager. I called him and he had never heard of me. I called him for two weeks on a daily basis and he finally had windows and siding delivered. I went over the windows and advised the Siding Doctor office that the windows were not correct. Now it was near the end of June and I had my garage full of windows, my drive way full of siding and no work even started. Finally 2 workers showed up and started removing windows around the first of July. They didn't have a dumpster, they loaded the demolition debris on a trailer in the driveway (I am still finding nails). Approximately every other day one would show up and work for a few hours and leave. It took several weeks to finish removing and installing the new windows and they had broken one of the windows in the process leaving the old window in the opening. They had broken the old window removing it so it was held together with tape and wedged in the opening with a minimum one inch gap around it, said opening would stay open until September. After calling a minimum of 6 times a day for several weeks a crew appeared on a Monday. Told me they couldn't work without a dumpster and left. After calling a minimum of 6 times a day for several days a dumpster appeared in the center of my driveway. This was the walking dead of dumpsters, huge 30 feet long, 10 feet wide, 6 feet high, bent dented rusty multicolor antique of a dumpster. I mention this because it soon became a major feature of my home. They removed the siding wrapped the sheathing and installed new siding. This crew was efficient, neat and professional. Upon completion a painting crew appeared, again efficient, neat and professional. The siding was complete except the French doors had not been replaced so the siding around the French door would have to be removed to install, which would damage the new Siding. Near the end of July or beginning of August and several hundred phone calls, the doors were delivered. Several hundred phone calls (all unanswered and not returned) I finally contacted Jeff and informed him the glass in the bathroom windows was wrong and the broken window was still broken and the dumpster was still in my driveway and the doors were still not installed. I called daily for over 5 weeks about the dumpster without a response. I called the office everyday and was told the dumpster would be removed that day...for weeks. Sometime near the end of August two workers appeared, removed the old French doors and installed the new ones. They appeared to trim back the new siding with a chain saw and sledge hammer to install the new doors. Back to the phone. Around this time I discovered that Jeff would sometimes answer if a called at least 10 times in a row. His response was usually something about he had to call someone else and would call me back...he never called me back during the 6 month ordeal. Several weeks went by and the same two who had torn up the new siding and installed the wrong interior trim reappeared with several tubes of silicone calk. The proceeded to smear the calk around the new doors for approximately 2 feet. A couple of hundred phone calls and Jeff came by, looked at the mess and said "Oh my". New siding appeared, same guy that had messed everything up appeared, took out the damaged siding, installed new and left. Leaving the newly installed siding un painted. several hundred phone calls leaving Jeff the message siding was unpainted and the broken window was still broken and 2 new guys showed up with the replacement window for the broken one...and paint. They installed the new window, replaced the trim around the window and started painting the exterior windows and newly replaced siding. Upon looking at the new window I realized it was jammed in the opening at a obvious angle. several hundred phone calls and Jeff came by and hammered it in straight (I hope, around this time I wanted them gone as much as I wanted the work done). several hundred phone calls and the painters came back to finish the interior trim. after smearing stain on everything, leaving gaping unstained areas and painting they appeared to be finished. The dumpster disappeared and the only sign they left was siding, trim and other materials in the driveway and garage. I looked over the contract and remembered Jeff had insisted I have the soffit and gutters repainted. dozens of phone calls and the painters were back and quickly finished this painting and removed the excess building supplies. Now the saga of the screens began. Call after call and the screens appeared in the garage. I counted the screens and determined there were more screens than I had windows. I left several messages, finally the painters appeared to install the screens and informed me there were more screens than windows yet two screens were missing. Dozens of calls and Jeff appeared with the correct screens and took the excess. I haven't mentioned money so far...I paid 1/2 the down payment in an attempt to get the job moving quickly. When someone finally answered my original phone calls, the first thing they said was I hadn't made the down payment. I actually paid the entire 3000 at that time, which with the original 1500 made a 4500 payment. When the work started, the only communication from the Siding Doctor was calls from the office, the Project Manager and even Jeff asking for money. I always referred to the contract and said no. In August I decided they didn't have the money to pay for the replacement window and probably the doors, so I made another 5000 payment. Weekly they requested payment. I refused and I am convinced that is why they bothered to "finish" the project. They said they were complete and I paid them in October, received the warranty in February. I have a long list of touch up and repairs to their "work" which will take me years to finish. But they are gone, I don't have to try to reach them and I don't have to listen to their constant requests for money. I wouldn't even consider the Siding Doctor for anything if I were you.

Met with Mr. Shea in August 2012 at our house for final quote & visual overview. Signed a contract for ~45K that was to be paid in 1/3 increments. Little did we know that would be the last time we would ever see Mr. Shea, even though we left several messages & emails requesting his presence over the next 7 months!! 1. The Siding Doctor's contract has a nice little disclaimer at the end of their contract stating that "it's only valid if it's in writing". After experiencing several events with the project mgr./work crews, it becomes readily apparent why that statement is there, since in the face to face meeting with Mr. Shea we were promised/told SEVERAL things that would be done, that were not conveyed to the project mgr. & thus not completed. 2. I was told by Mr. Shea, via email, that I/we were very hard customers to deal with since we were not willing "to work with them". So even though we compromised on several issues and even paid the project mgr "draw amounts" on Fridays when he would stop by asking for money to pay his sub-contractors, outside of the 33.33% schedules in the contract, we were deemed "hard to deal with"!! 3. The project mgr. shows up one afternoon and asks for their final installment since they were "finished". We went through a litany of things that were damaged or not completed and both parties agreed upon $ deductions for those items, & we paid the "final" installment. 3 months later we have warranty issues with the siding that is determined by certified 3rd parties to be the results of bad installation & not product related. When the Siding Doctor is contacted, we are told we have no warranty since we "didn't abide by the contract financials" even though the services weren't provided, the project mgr. agreed to the final amount & accepted the "final" check!! IF you must deal with the Siding Doctor, PLEASE video or record EVERY conversation/meeting you have with Mr. Shea, for your own protection.

I will not interject my personal opinion of this contractor, but will give all the facts of the experience and let the reader decide on their own. I received numerous quotes to re-side the rear of my house in mid/late July. I chose the Siding Doctor (they did similiar jobs in my neighborhood). I signed the contract with Jeff Shea (owner) around 7/29/13. The terms were 1/3 at "start of job", 1/3 when "siding up" and 1/3 at "completion of job". Per Jeff Shea, the job was scheduled to begin on 8/12/13. He told me that via e-mail around 8/1/13 and that was our last communication prior to the scheduled start of the job on 8/12/13. On Monday 8/12/13, I stayed at home to make sure everything went smoothly for the start of the job. Around 9:00am since I had not heard or seen anyone yet, I called Jeff Shea's cell phone and left a VM. No response from Jeff, so I called the office and was put in touch with Daniel Lewis (Project Manager). Daniel stated he had never heard of me and my job was not on his schedule. He said Jeff was on his way to the office for their weekly planning meeting and would call me back once he spoke to Jeff. I did not get a call back so at 2:00pm I called Jeff's cell phone and left him a VM. He did not call back so I called Daniel. Daniel ststed he did not have any new information on my job, but would talk to Jeff and call me back. I did not receive a call back. Tuesday morning 8/13/13, did not hear or see anyone again. Called Jeff's cell and left a VM. Did not get a response so I called Daniel. He said he talked to Jeff and due to the recent rains they were behind schedule. I said I understand that, but why did no one call me to let me know that prior to 8/12/13. He could not give me an answer. He said my job should start later that week or the beginning of next week. Said he would call me back in a "few hours" to confirm. Daniel called me at about 2:00 pm to tell me the materials for the job were going to be delived on Wednesday morning and the "job would begin on Monday 8/19/13". He said I would need to pay the delivery driver the first 1/3 payment when the materials were delivered. I told him I would rather go by the contract and make the 1/3 payment when the job actually began on 8/19/13. Daniel said I needed to pay the deivery driver, or they would not deliver the material. I told him I was not comfortable with that especially since Jeff Shea had not called me back after leaving him numerous VM's over the past few days. I saked if they took credit cards and Daniel said yes. I told him I would pay with a credit card. Daniel said I would need to talk to Jeff about that. I said I would be happy to if he would call me back. daniel said he would call Jeff and have him call me. I did not hear back from anyone the rest of the day. Wednesday morning, I still have not heard from Jeff or Daniel and the material was not delivered. I called Jeff and left him a VM. I called Daniel and he asked if Jeff had called me. I said no and he said he would call Jeff and have him call me. At 2:00pm on Wednesday I called Jeff and left him a VM. I called Daniel and he asked if Jeff had called me yet. I said obviously not otherwise I would not be calling you. He said jeff was at a job site and he would call him and tell him to call me. I did not hear back from anyone the rest of the day. Thursday morning, I still had not heard from anyone. I called Jeff and left him a VM. Called daniel and he asked if Jeff had called me yet. I said he has not called me. daniel said he would call jeff and have him call me. Picture a dog chasing it's tail at this point, that is how I am feeling. Around 1:00pm I called Jeff and left him a VM. Called Daniel and left him a VM. Told them I need a call back or I would be canceling the contrat and going with another contractor. Around 3:00pm, I had my wife call Jeff from her cell phone ( I figured he might answer since he did not know her number). Guess what, he answered. Told her he was sick the past 2 days ( remember earlier that Daniel told me Jeff was at a job site on Wednesday afternoon). Anyway, Jeff told my wife that he would have Daniel call her to schedule the job. She did not get a call back. My wife called Daniel and he said jeff did not call him. Friday morning, my wife called Daniel and he said they would tak a credit card and the job would begin Monday 8/19/13. The material would be delivered and the workers would start. Monday 8/19/13. No material and no workers. Tuesday 8/20/13, materials delivered, but no workers. We paid the first 1/3. Wednesday 8/21/13, dumpster delivered, but no workers. Thursday 8/22/13, workers finally show up. They remove the old siding and begin putting on the new. My wife calls me around 4:30pm and says we do not have any hot water. We diagnose that the circut breaker has been tripped. She attempts to reset, but it keeps tripping. I told her the workers must have done something. The workers remove the new siding they put on and found they drove a nail into a wire. They remove the nail and reset the braker. When I arrive home I ask the worker to show me the place where he hit the wire. He showed me a spot where he said the nail went between a 2x4 stud and the plastic gang box. I explained to him that that would not trip the breaker as he did not hit a wire at that location. he did not speak much english so it was hard for me to make my point. After the workers left, I removed some of the sheathing above the area where ther said the issue was and found the spot where they had punctured the wire. Instad of repairing it, they just put the sheathing back over it. Can anyone say fire hazard. I called the office and they said they would have an electrician come out Friday morning to inspect. I also talked to Daniel and he said they would "repair" the wire. I told him the proper way to repair it was to run a new line from the duplex box to the switch box. I told him that no one would be home in the morning to give access to the inside of the house for the proper repair to be completed. He told me they could do it from the outside. I told him that would be impossible, but he was sure they could. I said good luck. Friday morning, I get a call from Daniel stating they need to gain access to the inside of the house to repair the wire (this is not my first rodeo). I told him that my wife and I would be home later that day. In order to keep the job going, I called my neighbor and had hom let them in. At the end of the day, they supposedly finished installing the siding. They were going to start the paint prep on Monday. Saturday morning I inspected the work and found 10 items that needed to be addressed. I sent a text to Daniel and Jeff requesting that they meet with me on Saturday afternoon or Sunday to go over the issues. Daniel responed that I would need to talk to Jeff as daniel was in an auto accident Friday night. I tried calling Jeff and got VM. Sunday morning, still had not heard back from Jeff, so I sent another text to Daniel and Jeff. Daniel responded stating that I should try and call Jeff again. I responed NO. I said I am tiered of tring to chase him down. Daniel responed "I am tired of being bothered, I was in a car accident"! Jeff FINALLY called me and we met Sunday afternoon to review the issues. Monday, isuues were taken care of. Jeff and I met that evening and I made the second 1/3 payment. Tuesday, paint prep and first coat of paint completed. Wednesday, paint work completed. Thursday, between 9:00am and 5:00 pm, The Siding Doctor called me 10 TIMES. I was in meetings all day and did not get home from work until 7:30pm. Around that time, Jeff Shea left me a VM. He accused me of playing a game with their money since I did not responf to their 10 phone calls that day. he said that if I did not pay them by Friday 8/39/13, he would send me to collections. I called him back but got VM. I left a message telling him I was unavailable all day. My plan was to call their office on Friday morning to make the final payment via credit card. I also told him that even though I did not respond to their calls that day as I was busy, how did he like it when people don't call you back when you want/need something. The above is a full and accurate statement of facts on my dealings with the Siding Doctor. Again, I will leave it up to the individuals reading this to make up their own mind on whether they would choose to do business with this organization.

It was great quality siding and excellent workmanship. They cleaned up when they were done and the crew was very personable.

Absolutely horrible...in 62 years, I have never encountered, and pray that I will never again, find a company or business like The Siding Doctor....when it came to getting my money, they could not be more responsive, courteous, prompt and professional....but when it came for them to back up their promises to repair any problems that I may encounter once the hardiplank was installed was a different story altogether. I had to call numerous times, begging and even threatening with legal action, before I got a response. What was suppose to be a six hours job ( redoing the chimney and painting the water damage wall) took nearly 6 WEEKS!!!!!!! The Siding Doctor knew that I was in the process of refinancing my house and the Appraiser was to be out in three weeks to appraise my house...... The Siding Doctor failed to live up to their promise of having every thing done long before the date of appraisal. I had to cancle the appraisal. Three times The Siding Doctor said they were either on their way or would be there later in the afternoon but never showed.....they didn't even call to tell me that they were not coming......in all I missed two days of work waiting for them to come but they never showed up......I even spoke with the owner and he promised it would be done....well that did not come to pass either.....I had to call The Siding Doctor time and time again, before they got the "6 hours job" done, but the 6 hours turned into nealry 6 weeks of agony, brokern promises and shabby workmanship.........technically speaking, The Siding Doctr never finished the job as they left about 7 large siding pieces and a roll of insulation wrapping in my drive way, leaving it up to me to clean up and carry off.......I'm still picking up nails from my back yard that they did not bother to remove.......when the installers left, they failed to clean up and remove the pieces and large chunks of hardiplant from my roof, gutter, flower bed and deck.....after a heavy rain, I removed 2 wastebaskets full of material........my fear is, as I have large dogs, that one of them may step on one of the nails left in the grass around the area they worked.......to date, I have found over 100 nails and still counting!! The ONLY positive and good thing was the two subcontractor painters who painted my wall....they were on time, showed up when they said they would, cleaned up and did an excellent job with painting.

Tried to get a quote, but on the day he was supposed to come we were stood up. I had to call and track him down through their home office. It was already 30 minutes past our appointment time and was told he could be there in 10 minutes. About that time I was on with the office, the sales person called my wife. She told him not to come by. I told the office I wanted to speak to a manager. They told me there was not one available. I told the lady on the phone about our experience and she said a manager would call me back. Later that afternoon a manager called me back and said that he would come out Monday. I told him just to come out and do the quote and leave it in our mailbox because we had other appointments. Here it is Monday and there is no quote or sign that he came by. I have not received a phone call or email. I am very disappointed with the service and professionalism of this company. I have not felt that my time is important and that my money is no good to them.

After having several siding companies come to my house and give me and my husband estimates, I call the Siding Doctor. Jeff came out to my house and was the first to actually measure the house before he came in and sat down to go over the price for siding our house. We discussed what we wanted done and Jeff gave us some other ideas. We decided to go from all siding to siding and stone. Jeff's price was lower than the other companies who gave us quotes for just siding. He was friendly and very knowledgable about his product and what could and could not be done to the house. After we signed the contract, Jeff had a designer come to the house to go over paint colors and she also gave us some additional ideas about outside lighting. With just a few very minor problems, which were quickly addressed and corrected, our house is now done. I feel like I moved into a brand new house and I didn't even have to pack. We are extremely pleased with the work that the Siding Doctor did for us. We have been told by neighbors that we now have the best looking house in the subdivision. Thank you Jeff.

I just needed small repair and this company was already in my neighborhood so I thought I'd ask. The lady on the phone was hard to understand, she sounded like she just woke up, and I felt I was inconveniencing her. She told me the company has a $1250 minimum and they are not allowed to do jobs smaller than $1250. I asked for a recommendation, and she said "try your community newspaper or ask one of your neighbors to do the job for you." Whatever, a complete waste of my time.

Never heard back from them. I'm so tired of hearing about all of these unemployed people when I CANT SPEND $3,000 on a home repair project for the life of me. I've been trying to find a contractor to do this for over a year and nobody is interested in "only" a $3,000 job...it's $30k or nothing. This company was completely unprofessional in that it couldn't even call me back. No way in h*** that I'd give them a big job worth tens of thousands of dollars.

I was rather disappointed with The Siding Doctor. I didn't think the crew was very professional and they didn't clean up very well. It was almost as if they came unprepared for the job. They didn't finish the work and were unresponsive to my phone calls.

They did a great job. They are as good as it get when it comes to contractors. They were always on time and met all of their deadlines. I was very pleased with the people who did the work. They were very easy to work with.

Representative arrived promptly as promised. Fireplace exterior needed new siding. Job was too small for their company. I promised a direct cash payment of $150 to the rep if he could get any of his subs to do the job. He suggested a complete siding job instead. Never heard from him again.

We've used the Siding Doctor before, and gave them high marks. However, there were some frustrating communication break downs with the main office the second time around (Jan 2007). This update is to affirm that all issues were addressed to our satisfaction. They even returned two years after the installation to address an issue that might have been caused by a roof repair - just to make sure the siding repair was done right. It was a pleasure to see Rafael again.

Signed a contract for about $8200 dollars for a Hardi siding job and repaint. They never started on the job and after many phone calls they raised the price to about $9900 approx. 4 weeks later. I refused to pay the increase and Mr. Shea would never return any phone calls. He came out once to the house to remeasure and said he would call me back that afternoon and never did. He is always in meetings or is "busy." It took many more weeks of phone calls and emails along with intervention of the Atlanta BBB and the HardiPlank regional rep. to even get a signed release. Worst customer service by the owner of a company I have ever experienced. If you have a problem, I would not expect a quick resolution.

Didn't honor the original estimate, rebid $1200 higher. Started late, tore off front (wrong) redwood siding. Jeff Shea never returned any of my multiple calls/messages. Office help consistently made promises they didn't keep, and rarely followed through in a timely fashion. Still have work to be done on a French door they installed improperly and have been waiting two weeks for a call to schedule the work.

HE DID WHAT HE WAS SAID HE WAS GOING TO DO. HE SHOWED UP ON TIME. I LIVE ON A CLIFF AND THERE A LOT OF ANGLES. HE HAD TO BUILD A SCAFFOLD. HIS PRICE IS NOT CHEAP, BUT HIS KNOWLEDGE, EXPERTISE, AND INTEGRITY IS STELLAR. I CAN'T SAY ENOUGH ABOUT GOOD HIM.

I WAS PLEASED WITH THE OVERALL LOOK OF THE SIDING, SINCE I GOT THE JOB DONE AT A DISCOUNT PRICE BECAUSE THEY HAD A SPECIAL RUNNING. IT IS STILL UP AND I STILL LIKE IT.