We have been extremely happy with Loud. They respond quickly and are very easy to work with.
Description of Work: We changed our security system to Loud several years ago.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Beverly P.
08/2024
5.0
home security systems
+ -1 more
I have used this company for many years. They have Great service and excellent customer service !
Description of Work: Tweaked my system when changing phone service
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kenneth M.
05/2024
5.0
home security systems
+ -1 more
We've had a relationship with Loud for over a decade and they do an excellent job as our security partner.
Description of Work: Camera Install
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Branches of C.
04/2024
5.0
home security systems
+ -1 more
As I mentioned earlier. They were even better than we expected. We’re extremely pleased
Description of Work: As a church, we knew that we needed protection from break-ins in the midst of all that’s going on in our world. Loud assessed our situation and put together a working plan at a reasonable cost. They were both professional and extremely friendly throughout this process and throughout every department we worked with. We are very pleased!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Jeff D.
03/2024
5.0
home security systems
+ -1 more
Loud Security took over my old security company. transition was seamless!! I haven't had any real issues with my system, but any time I called customer service they were attentive and professional!
Description of Work: Loud Security took over my old security company. transition was seamless!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Francisca G.
03/2024
5.0
home security systems
+ -1 more
Excellence in Service and Customer Service!!
Description of Work: Keep my house safe
Rating Category
Rating out of 5
Yes, I recommend this pro
$30
Response from Loud Security Systems
Thank you so much for the good review. Please reach out to us any time if you need us.
Desmond H.
10/2021
1.0
home security systems
+ -1 more
Shady business practices. Despicable sales tactics. Management was supposed to step in to help and nothing. Thank god I never experienced a burglary as now I can only imagine their systems and response teams effectiveness given their unwillingness to work through a simple issue they refuse to face. Tried to support a local business and got burned.
Description of Work: Security System
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Adam G.
09/2020
1.0
home security systems
+ -1 more
The Loud Security System in my house malfunctioned and went off without any reason. I requested assistance from the company to stop this horrible problem from occurring. Loud Security Systems refused to fix their malfunctioning system leaving my home a very unsafe place to live.
Description of Work: Removal of Security System
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Gwendolyn S.
07/2020
2.0
home security systems
+ -1 more
The last installation was chaotic for us and the installers installed the alarm system to the light switch that runs the light system to our attic and never told us about it. When I called to get this remedied, I gave up with the lack of actionable response from whomever I talked to. If we had known this was an issue, prior to installation, we would have tried to do a different solution. Based upon the frustration of dealing with the attic light issue, we did not realize that the third door sensor was not installed as well. At this point, I just gave up dealing with the issue. Three weeks ago, we had a sensor issue and I called in to schedule an appt and I also mentioned that the third sensor was never installed, the person whom I was speaking to indicated that I was wrong and there were only 2 door sensors in my PO and I would have to pay for a third sensor and to get it installed. At this point, after speaking to her, I pulled up the PO from the salesperson and there was, in fact, a third sensor on there on the PO and left a message thereafter, with no response. I sent an email stating my issues recently since I changed services and they would only give me $45 credit towards buying out my contract after all of this.
Description of Work: Security and Installation
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$1,910
Heather B.
05/2017
5.0
home security systems, doors, home automation
+ 1 more
The tech was awesome! The customer service is too notch! The owner is awesome and we have never had any problems with anything that wasent fixed within the hour! All the employees are too notch and very knowledgeable! I can't say enough Greta things about them! If it's a weekend the owner John will do what he can to help you!
Description of Work: Home alarm installed and monitored
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
Lisa L.
02/2017
5.0
home security systems
+ -1 more
Great! Friendly, efficient, and reasonably priced.
Description of Work: Alarm system for new home. They installed key pad, armed 3 doors and 3 windows plus motion detector. We also downloaded the monitoring app.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Response from Loud Security Systems
Thank you for sharing this [Member Name Removed]!
John S.
12/2016
5.0
home security systems
+ -1 more
Everything was installed and I was showed how the system works with my I-phone and I-pad. They really saved me when just a week after install my water heater broke and started to leak and the sensor they install caught the leak and notified me so I had very little damage less than $150.00. So in my mind this paid for itself in less than a month. It is nice to know when I leave my house that it's safe in my pets are safe.
Description of Work: Alarm and camera system
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
John S.
12/2016
5.0
doors
+ -1 more
The system they installed works wonderful and integrates with my smart phone.
Description of Work: Home alarm system with cameras
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Matt E.
12/2016
5.0
home security systems
+ -1 more
Great! Loving using my APP to arm my system
Description of Work: Home Security
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Janette C.
11/2016
5.0
doors
+ -1 more
We had a situation at our business and I was very impressed that Mr. Loud himself contacted our office to let us know that he and his team would do whatever it takes to make sure our problem was resolved and that we were happy with the final results. The young man that came to make the repairs was very kind and courteous and very knowledgeable of his job. He made sure everything was done timely and working properly before he left. One other very important thing I would like to mention is, when Mr. Loud contacted our office, he was on a business trip and about to board a flight but he showed concern for us, his customer, and took the time to call and assured us that our problem would be taken care of as quickly as possible. And it was!!!}
Description of Work: We had a situation at our business and I was very impressed that Mr. Loud himself contacted our office to let us know that he and his team would do whatever it takes to make sure our problem was resolved and that we were happy with the final results. The young man that came to make the repairs was very kind and courteous and very knowledgeable of his job. He made sure everything was done timely and working properly before he left. One other very important thing I would like to mention is, when Mr. Loud contacted our office, he was on a business trip and about to board a flight but he showed concern for us, his customer, and took the time to call and assured us that our problem would be taken care of as quickly as possible. And it was!!!}
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
greet G.
11/2015
5.0
home security systems
+ -1 more
We’ve been using them for a year now. They were really good and professional. They gave us a good package when we first installed the system.
Description of Work: We used Loud for alarm systems. We had them test the system once in a while to make sure it’s going good.
Rating Category
Rating out of 5
Yes, I recommend this pro
$39
Ken A.
01/2015
5.0
home security systems, home automation
+ 0 more
Excellent. The service techs were very efficient and courteous. They explained all features to our family before they finished. Loud Security lived up to their motto "Today's Technology ... Old Fashioned Service". Recommend to my Mom for her service.
Description of Work: Installed a complete alarm system in my home
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
Mike W.
01/2015
5.0
home security systems
+ -1 more
They were here prompt and on time. The work took them about an hour as they went ahead and checked my entire system to ensure all was working properly once they reprogrammed everything.
Description of Work: Came to my house to reconfigure my camera settings as well as my Total Connect system
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
greet G.
01/2015
5.0
home security systems
+ -1 more
Their customer service is really good. We pay $39.00 per month to have our service monitored. We had one false alarm and they were to quick respond. We were out of town and they contacted us on our home, and cell phones.
Description of Work: They put in a new home security system for us.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Andrew F.
12/2014
2.0
home security systems
+ -1 more
When I lost my job and was trying to cut back on expenses I cancelled my phone service and the security system would not work through the internet service. I explained my situation and asked if I could just pay for the cost of the security panels which is all they replaced and are the cheapest on the market since the system was not compatible with VOIP service and could not be used. They proceeded to try and sell me more services using cell phone equipment at an even higher cost. I explained that I need to reduce my cost after a job loss and not increase my expenses. They would not negotiate and stated that I have to pay the remainder of the contract and proceeded to send me to collections.
Description of Work: Two control panels were installed. Previous security system components all worked without new installation. Signed up for a security service contract that I believed was a 24 month contract and they stated it was a 36 month contract when I submitted a cancelation letter while trying to reduce expenses after a job loss.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
4.0
$1,080
Deirdre B.
07/2014
5.0
home security systems
+ -1 more
I am more than happy to write this review. I was struggling with the decision on a security system: who to go with, should I even do it? I had a few companies come out and give me quotes and I even had a couple of on line companies quote me. I had called Loud to talk to them and get a quote. I called them because they are the security system for the business I work for. The person I talked too was very friendly and helpful. The earliest time I could get someone to come out was the following week. Well....I really wanted to make my decision by the end of the week. I was asked if I could be put on hold. Next thing.....the Director of Sales was on the phone with me. I explained my situation, why I wanted a system, my financial status, etc.... He quoted me OVER THE PHONE !!!! We talked about everything.....for over an hour. He was so helpful.....I was impressed beyond impressed. They were so willing to work with me, financially. I agreed to go with them. Had everything all worked out. But, overnight, I had 2nd thoughts......due to my finances ONLY. I called the field guy, who wrote up the quote, and told him I just couldn't do this right now, but would in a couple of months. Guess what? I received a call for the Director of Sales......again.... LOL He agreed to extend some options and even agreed to install early. I had a slight issue with my key fob.....BOOM.....had a guy out there and fixed that day. I'm here to tell you......these folks are so kind and completely understand any situation. They are willing to work with you and do anything they can to help you. I am thoroughly impressed and so very happy with Loud. I would recommend them to anyone......TO THE WORLD!
Description of Work: Installed a security system in my home.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Jackie M.
05/2013
1.0
home security systems
+ -1 more
I've always liked my security company to be local and this was further out of the area. They wanted me to sign a contract and I was not sure if I wanted to. I did not have a contract with the local company. They wanted to come out and change my system over to their system. He came out and said that my panels were too old. He said that they would have to switch them out, and that would have required a lot of work and painting to the walls. Then they said another company was going to come out and look at my system. I had two cameras out. They said they could only fix one and charged $85. When they left both cameras were still not working. I called them. Another 6 weeks went by. I said I do not want to use your service (this was on Feb 17). I already had paid for 3 months and that $85. By this point I had found another company that could use the system. They told me they could repair my camera. Then Loud sent me a bill for three more months. I called them and said I had cancelled earlier. They said I cannot cancel because I am under contract. I told them I am not under contract. The owner started yelling at me, talking about her personal life, and saying that I needed to pay for my service. Everytime I have called her she starts screaming at me.
Description of Work: My house is pretty large and I have the security system for about 4 years. The alarm service had been handled by one company. He sold his company, so my account went to Loud Security Company.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$150
Thomas D.
12/2012
1.0
home security systems
+ -1 more
Read their contract carefully and you'll realize that you are agreeing to them coming into your home, making negligent mistakes, charging you too much, locking you in for years, and holding you hostage to the contract when they make mistakes and you want to get out of it.
Description of Work: Loud Security is hands down the worst services firm I've ever used. I'm almost 50 years old and have used thousands of contractors over the years. No one has been more insensitive to our needs. All they care about is their contract and getting paid. Read their contract carefully and you'll see that they aren't responsible for ANYTHING that goes wrong....even when they are negligent! Also, when you sign up for 3 years of monitoring....you will be forced to pay that even if you move and sell the house or if you aren't happy with their services (which you won't be). I have spoken to others who have used them in the past and they have had similar bad experiences. It's shocking that they are still in business. PLEASE.......let me say LOUDly.........steer clear!!!
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$1,800
KENDRA H.
05/2007
5.0
home security systems
+ -1 more
Have had service with Loud since installation one year ago and have been perfectly happy with them. The technicians who came out to do the install were great. They installed everything, cleaned up their dust from drilling into the walls... all the stuff you'd expect. They also walked me through the various ways we can set the alarm, with our big ol' dogs in the house and not in the house. They've been back since to switch us from cellular back-up to land line service, and are always on time and very friendly. We've set the alarm off a few times accidentally... and they always call right away. The one time the alarm was set improperly and one of our dogs set it off about 15 minutes after we left the house, the Dekalb County Police Department had three cruisers at our place within 10 minutes. I'm perfectly happy with their service.
Description of Work: Had company come out and install alarm with 2 door sensors, 2 glass break sensors and cellular back-up.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from Loud Security Systems
Thanks [Member Name Removed]!
STEVE W.
11/2006
1.0
home security systems
+ -1 more
John Loud the owner would never give me a firm price or quote for the job. I went ahead and used them because they were recommended by a friend. The installers splintered the casing of my mahogany front door with their drill. Which I had to have removed and repaired and they voided the warranty on one of my $800 vinyl windows. It was a custom built window by drilling a hole in the base of it for a security sensor which later leaked. Charged me around $800 just to run the surveillance camera wiring. I didn't pay it because of the outrageous price and the damage they had done. John Loud called and said he was putting a lean on the house if I didn't pay. I told him about the price and damage and he did not care. I paid just be done with it or else I would have had to take him to court. Do not make the same mistake as me and do not let this company do ANY work for you.
Description of Work: I paid to have my house I was constructing rewired for a security system, home automation and surveillance cameras. Included Standard security system wiring, some home automation cat, 5' cable to my thermostats, and wiring for 8 surveillance cameras.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Home Security Systems,
Doors,
Home Automation
FAQ
Loud Security Systems is currently rated 3.7 overall out of 5.
Sunday: 12:00 AM - 12:00 PM
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: 12:00 AM - 12:00 PM
Loud Security Systems accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Loud Security Systems offers free project estimates.
No, Loud Security Systems does not offer eco-friendly accreditations.
No, Loud Security Systems does not offer a senior discount.
Yes, Loud Security Systems offers emergency services.
No, Loud Security Systems does not offer warranties.
Loud Security Systems offers the following services: Residential & Commercial Security, Automation, Access Control, Cameras, & Fire.