Liberty Roofing & Home Improvement

They seemed responsive and on time, with Vic, the owner there to review both before and just after. I had protected (from rain the day after the install) some leftover materials that he came and picked up. HOWEVER, when I tried to contact him (via email, text and phone) a few days later regarding a broken downspout that I wanted them to repair, I couldn't get a hold of him at all. His voicemail box was full, the person who answered the phone said she was "sort of" the answering service, and emails and texts went unanswered. At this point, I am wondering if the quality of my roof is good. I have no idea why he disappeared, as I have used that company in the past. I am looking to get the roof inspected to be sure they didn't leave me with a $5000 mess!

Vic was very responsive and reasonable in repairing our branch-punctured roof. I will definitely reach out when it's time for a new roof or another repair.

Jeff called me back the day of my initial request and set up an appointment for the next day. Jeff showed up on time for the meeting. Reviewed the issue and explained the fix he expected it to take. Jeff said he would get me a proposal that evening. I had a second company come in and chose them as they were able to do the work that day. I would have no reservations suggesting that Liberty be included if getting quotes for roofing work.

They were on time and courteous. They called ahead of time to let us know their arrival time. They checked over the roof and let me know that the roof was fine but I needed the skylights replaced. I appreciated that they told me the roof was in goodcondition since I would have had no idea. They saved me money this way.

purchased a special received contact email I had concerns about a leak requested contact if cancellation I was contacted however I missed the call Jeff was on time for the appt and inspected and completed the terms of the purchased deal and provided pictures for my review he gave me an estimate for a needed repair and later completed the repair

After agreeing to their quote, we set up the time for the repairs to be done. They sent out a team to perform the work. They were on time and professional. The work was done quickly and we are satisfied with the results. The two man team was really not working that long at all. The only negative that I would find with this experience was that the time they spent performing the repairs, did not seem to match up correctly with the pricing. It was a bit pricy for the work done and amount of time spent doing it. I think I would go to these guys again in the future if there is a need.

I purchased a BIG DEAL Aug 28, 2013. The roofer did not install my new roof until six months later. After installation, there were numerous damages and 2 new leaks developed in less a month. That prompts me to get an inspection to determine if everything was done properly. I called Liberty Roofing and the office dispatch my information to the owner. The owner called me in about 3 hours. We talked about the situation and I inquire about the inspection deal found on Angie's List. He told me there is another more detail inspection costs $50 more. I called back asking to schedule an appointment. Pretty quickly, I got my appointment set up. Jeff, the roofer, came out as scheduled. He understands the situation. I show him the two new spots. He also asked me to show him the attic to see if there is any visible poor workmanship. He then went outside to get up to the roof. Apparently the crew did a decent job on my roof, everything seems right. Then I asked him about the damage to the sidings. He promptly check the workmanship and found out that the roofer did not install the flashing. He told me to check my contract to make sure it was stated on the contract. It did. BUT the roofer did not replace the old flashing and yet they damaged the sidings along the flashing. Then along the chimney area, the flashing was also not installed. That's cheating on the other roofer! I would not have known this if not for all these troubles and damages the other roofer have done to my property! After inspection, Jeff send me pictures and a report in the same day!! I wish I used Liberty Roofing to install my new roof!

Vic and his team were professional. We are pleased with the work done.

Very professional. Did not just do a cursory look around but actually crawled into the attic and on the roof.

They came out, but my roof is too tall for their ladders, so they could not do the work.

I was contacted by Jeff McBride the morning after I purchased the online deal, but it was raining, so he came the following morning. Mr.McBride arrived promptly, on Thurs a.m., inspected the roof, and sealed around the skylight which had developed some leaks. The skylight is over 25 yrs old, and even with the new seal - I must wait until the next heavy rain to see if all is well. If not, I will call Liberty Roofers to remove the skylight and replace it with roofing.

He was honest and straight forward with the appraisal of the problem. He didn't immediately want to replace the whole roof. Once the work was started he discovered that a section of wood had broken. He took care of that immediately and had the shingles replaced. Everything was done in a timely manner.

This company is based in Atlanta. However, they set up a temporary office in knoxville after our hail storm. They went out of business as soon as the overhead and profit final payment date was near. The Knoxville office knocked on our door, said they would do the work for the insurance proceeds. They installed the roof without replacing the skylights, did not use the person we told them to for the lightening protection system, which then caused it to rain on the inside of our house. They never repaired the water damage to the inside of our house as of this date and went out of business. In addition, the project manager quit, showed up at our house wanting the overhead and profit for the roof. They overcharged us by $1492.30 and then I had to pay $250.00 out of my pocket to fix the water damage to my ceiling. Now I have to find someone to install the skylights and pay for labor that I was already charged for in the cost of the roof. Not sure what good the two year warranty is worth, since they are no longer in business. Will update this as I try to get a resolution from Liberty Roofing in Atlanta. Beware of any company called Liberty Roofing. Always use local, established, contractors. Even if they have a local office, check them out through Angies List and BBB

From the first phone call requesting a quote, they were very prompt and professional. They kept us informed every step of the way on the progress of the job being done. We could not be more pleased with the service we received or the job completion.

After our roof was damaged due to a wind storm, we contacted Liberty Roofing who came out that day and tarped our home. They met and worked with our insurance adjuster and made sure we had a fair settlement.. When the roof was finished, Vic, the owner, had the guys come back out and redo some of the vents. There was nothing wrong with them, he felt the lines should be sharper. He has high standards and makes sure his customers are happy. They stand by their work and are a real pleasure to deal with.

They were fantastic. They did a great job. They did the job superbly. They cleaned up fantastically after they were finished. It was done quick and fast.

Their service was just fine. They came out and gave me an estimate. They were able to get up there and do the work all within the estimate. Everything has been fine.

They did a fairly good job. They were very timely. They cleaned up very nicely after themselves. I wouldn’t say they were excellent, but they were very good.

Their service turned out very well. We would recommend them highly. You do deal with the owner and not just the salesman. They were very efficient. They cleaned up very well. When they said they would be here, they were. Liberty was very good.

They did do a good job. They came out on time and did good work.

They were easy to work with and you did not feel any pressure. It was a good experience. They were very good at informing their customers. The owner was involved.

After initially being denied a claim for the damage, Liberty met with our insurance adjuster and was able to show the damage that was done and approve the work. They did a great job with the repair.

We've had work done twice by them. We had a severe drought and it started to leak around where the original work had been done. It took a while but they finally came out and redid the area that they had originally fixed. They said it was probably the bricks because of the drought. There was so much water coming in that we said it had to be the roof. We got another contractor to come out and they kind of agreed with us. We gave Liberty a ultimatum to do a water test to prove where the actual leak was. We talked to the owner and he said he would not do that because we wanted a third party here to make sure the water test was done properly. He said that I could have a person that he might not agree with. We kept getting rain, but Liberty had put a tarp up to make it go into the attic. I went into the attic and it was dry, so I think they were right about the bricks. They were correct in what they were saying. They wanted me to get the brick sealed and that was going to cost $2,000 and I didn't want to pay that if we were not sure. I think actually they were barking up the right tree and we weren't. We had gotten an attorney and we were ready to go to court with them, but the rain proved us wrong. I would be cautious of any roofer and I would make sure that everyone had insurance. The price was not as expensive as other companies. I had three other roofers come out and they thought the same thing as we did. Not one drop of water has come out in the attic. You would definitely think it was the roof. The owner never called and addressed this issue. Their price was very reasonable. I don?t think they would let me use them again.

This repair was performed & completed on time and as promised. However, roofer discovered another problem and provided another bid to fix the new problem. I authorized repairs, but never heard back. A week, or so later I became concerned because it became more acute with damage resulting to the interior ceiling. I made several calls to the repairman and left messes when he did not answer the phone. After several days of unre-turned phone calls, I then called the main office number to complain and was advised that the repairman no longer works for the company. Because of the delay, I now have interior damage that must now also be repaired.

THEY ARE EXCELLENT. THEY STAYED TO A TIME LINE AND CLEANED UP EVERY NIGHT