LCS Residential Construction

My wife and I hired on LCS Residential to do extensive remodeling of 60% of our 2700 square foot ranch home. The work included installing 1100+ square feet of stone-look porcelain floor tile, replacing carpet and some hardwood & ceramic tile flooring, removing all the wallpaper in the master bathroom & powder room, installing new vanities, sinks and toilets in both bathrooms, plus a new free-standing tub and a whole new custom-built marble shower in the master bath. Walls and ceilings were repainted in our great room, dining room, foyer, office, master bedroom, two short hallways and both aforementioned baths. And new ceiling fans and light fixtures were installed in all those rooms mentioned above. So, it was an extensive job. Several positives became readily apparent as soon as LCS got to work. Randy Flowers, their estimator and person responsible for billing, etc. was very thorough, up-front and easy to work with. Matt Blain, their project manager, is a real asset to their team. He did an excellent job setting our expectations throughout the project, communicating clearly throughout when we could expect subcontractors to show up, what work was going to be done when, etc. He was extremely detail-oriented and honest - any project of this magnitude is going to have issues, and he owned them all and had them all resolved as soon as possible, given subcontractor scheduling, etc. Their subcontractors all did very professional work, especially the floor tile installer, the marble tile installer (both subs did a BEAUTIFUL job), and their painters. We are VERY happy with the finished work (please see attached photos). Finally, I have to praise LCS's flexibility and understanding. When LCS was about 80% through with our entire project, on a Sunday, when they were not working, we suffered a lightning strike on the roof gable over our office in the front of the house - one of the rooms they remodeled - and a subsequent attic fire. We thankfully were home at the time and live one mile from the fire station, so the attic fire was put out quickly, with fire and smoke damage limited to the unfinished attic. However, that night and the following days, we had several sections of ceiling drywall collapse from fire hose water saturation in the office and the foyer. LCS immediately halted all work while we began working with our home insurer (USAA) and their recommended fire and water remediation contractor, the latter who rebuilt the entire gable, and repaired all the damaged drywall. Then, when they were finished, Matt and the LCS subcontractors stepped right back in and finished the job they started. Bottom line, my wife and I cannot recommend LCS Residential highly enough. The highest praise I can give them is to relate that we will be bringing them back soon to remodel our kitchen, and to install porcelain tile flooring in two additional bedrooms and a Jack & Jill bathroom, remodel that bathroom, and paint those rooms. That speaks to the trust we have in LCS Residential as well as the quality of their work.

It was a disaster. They ruin everything they touch. No supervision of subs. Not skilled at anything. After a year, I am still paying to have things repaired that they did not install or build correctly.

unknown

The work done was fine. I was disappointed that they weren't more proactive in terms of telling me about demolition and how much more cost effective it would have been if they'd done it. They didn't offer to put up plastic barriers around the rooms in which they were working so we had dust everywhere (I mean EVERYWHERE) and it could have been contained had they just been more communicative or proactive. It felt to me like they were working line item by line item on a statement of work rather than producing something of quality. I also expected them to 'project manage' the kitchen renovation which they didn't do. Again, they were focused on a task, not a job, in my opinion. They made many assumptions without talking to me, like ordering my windows without screens because they and quot;assumedand quot; since it was out onto a screened in porch there wouldn't be any point. So now I have to pay for screens when I expected (I think reasonably) that they'd be included. That's just one example of assumptions and poor communication.

Lewallen Construction are honest, reliable and got the job done in pretty good time for me.