Hot Water Solutions

We had a new gas tankless hot water heater installed in our new home by a different plumbing company approximately eight months ago. A few weeks ago, our carbon monoxide detectors went off in our home in the middle of the night, I was home alone due to my husband working out of town so I called 911 and the fire department came out. They traced the carbon monoxide leak coming from the hot water heater. After the original plumber told us it would be over a week before he would be able to come out to our home to assess this potentially fatal issue, I contacted Hot Water Solutions. Darren called me back the very same day and the very next day Justin was at our home assessing the problem. Turns out, the original plumber never glued the exhaust or intake lines going in or out of our hot water heater, not to mention the exhaust and intake vents on the outside of the house not only were too short, but we’re not installed far enough away from each other to prevent the intake from pulling the exhaust back into the system. As a result we’ve been having small amounts of carbon monoxide leaking into our home for almost a year. Fortunately, the hot water heater was in the garage so the carbon monoxide was primarily in the garage with small outs detected where the garage door leads into the house but, our grand children’s bedrooms are right next to the garage so this could have been catastrophic. I have the upmost respect for Darren and Justin for their responsiveness, professionalism and expertise! We highly recommend Hot Water Solutions!

Good service, prompt response, polite and well-informed. Very satisfied.

Fabulous! I was under the impression that my water heater had gone completely out. After a few minutes of Justin looking at it, he knew exactly what the problem was! He was able to fix it the same day and saved me a ton of money! I highly recommend them to any of my friends!

They were on time, honest and very fair on pricing, and did exceptional work.

Darrin gave me a price over the phone and was able to send Justin out around my schedule. I really liked that I didn't have to take extra time off of work to get someone to come to my house to give an estimate and the price he gave me over the phone is exactly what I paid. They were a pleasure to work with and exceeded my expectations. I would definitely recommend Hot Water Solutions!!!

It went Awesome. Mr. Smith was on time, very professional and had our Hot Water up and running in no time. Great Job thank you Mr. Justin Smith, will gladly refer you to others.

Best service I ever had. They were on time, knowledgeable, and made it super fast.

Arrived on time and provided the best price for equipment and services. Job was completed in one day and they cleaned up after the job was done.

Expertise and knowledge over the phone and text messages prior, then quality workmanship of the task at the physical site. Excellent experience with Darrin King A++