HHGREGG

Ordered on line on Black Friday. From Georgia to be delivered to Tenn. They shipped the dishes early and the previous owners received them in Tenn. They under estimated how many would order the TV. They waited a week and a half to say they were out of stock we've already sent you something similar but not what you originally ordered. They sent a smart TV and my husband and I do not like the monitoring with those TV's.We had to tell them to stop that shipment, we don't want it. They said it would take 10 days to receive a refund. It took more than 10 days and we are still fighting to get a refund on the dishes. That includes me going in and talking to the manager here locally after the person on the telephone said I would have to leave Tenn and come back to Georgia to get the refund. They are absolute cr@p. They get all F's! You spend at least 45 minutes on the phone, transferred around to speak to a real person and that person doesn't know what to do. I've spent over 15 hours on the phone with them so far and the problem is still not resolved.

It's been a very positive experience. I would definitely go back again. The staff here are very nice and helpful. The customer service is great!

Was charged an extra $52.00 (regular price). Customer service, when called later, checked his computer and came up with the same non-sale price. Later I rec'd a 'survey'/Customer Service call back a few weeks later. Person was polite and, at first, did not understand that the error was on the saleman since this was not rung up at a cash register but at his terminal. Some other minor mistakes made with write-up reported. It was good of HHGregg to follow up so they understand their problem better and can correct.