Factory Direct Remodeling Inc

For years we imagined enjoying the beauty of our backyard, spring through winter. This year, with the help of Factory Direct Remodeling of Atlanta, our dream came true. The process was unbelievably simple. My husband’s research found the best companies in our area and landed on FDR Atlanta. FDR Atlanta’s A rating with the Better Business Bureau was very important. Michael Laudette came out to discuss our vision and walked us through a custom sun room design. Michael’s extensive knowledge about the construction industry in general made us feel very comfortable. Michael assisted us in making the best choices in terms of design and products. Friendly and helpful attitude do not justly describe Michael. He’s genuinely a good human being with a passion for making his client’s project come to life. My husband, a project executive for a software company, believes in a well-executed project plan. Michael’s team did not disappoint. Having a true understanding of our vision, Michael was able to lead his team of professionals in the precise direction. Being able to anticipate problems before they occur is ideal, but not always possible, especially on a construction job. Michael immediately jumped in and assisted his team address any problems once they surfaced. They were able to provide an immediate solution with excellent customer service. There was site prep, removing existing concrete, and pouring a concrete foundation. Next came the framing and electrical. The prefabricated unit arrived with our custom design specifications. We selected a choice of glass for a four-season sun room. In addition to a ceiling fan, I highly recommend upgrading your sun room with a controlled indoor climate unit (heat and air). Our electrician deserves a bonus for this job! We are very pleased with his master level workmanship. The AC unit Michael suggested is impressively quite. By the end of our project, I can truly say that Michael and his team went above and beyond to meet and exceed our expectations. We now spend more time in our sun room than any other room in our house (no TV allowed). As a couple, building our sun room is the second best decision we’ve made together. Thank you FDR Atlanta! Peace, Love, & Sunshine,

Contacted Home Depot about replacing a screened porch with an existing roof to a patio enclosure and they passed my information on to Factory Direct Remodeling. Because of problems I encountered with the sales person and the overall transaction, they provided me with an extended five year warranty. However, even with the warranty, the only way to get management's attention to address problems with the installation was to file a complaint with the Better Business Bureau. and even then it was a hassle to get anything accomplished. I had to report them a total of three times. It is very sad that some companies choose to behave in such a manner. I found the quality of the materials and the installation were definitely not worth the high price. There were water leakage issues and the patio screens developed holes. For me, Home Depot has lost credibility since it uses contractors that exhibit such poor customer service and quality.

There was a lot of delay and they were unreliable. The workers did not really get along. They had problems with other customers which made them have problems with me. The work took longer than anticipated and it took them long to clean up their mess. I tried to contact them about my issues and they took awhile to get back to me.

cted by 3 other comanies with the same type window at a lower price and a guarranteid.

They are horrible. They were late continuously. They tried a complete scam. They didn't replace the gutters and they also put old chicken wire screen on top. They just directly laid the old and dirty screens on top of the gutters and wanted to charge me for replacing the gutters and putting I new screens. The siding work is still an ongoing thing. They are supposed to be going back this week to do the siding on the chimney, which they claim to have done. I actually climbed up there on a ladder with the fireplace guys and found that they have put one tiny piece of board up there and painted the front but not the side. They cannot be trusted. They will scam in any possible way and you will lose your money if you decide to go with them. Their price was lower than the other quotes but I would rather pay higher and get it done properly than waste the money. They will call you and say that they will do it but they will not. The contract was handwritten and that should have been my first dead giveaway. It is in the contract that they have to come and stain the deck in two months. I have argued with them on wanting my money back but they refused and insist that they will come and stain the deck. I don't trust that they are going to come and do that because they have given their word so many times on other jobs but it didn't happen. It is just horrible. I had to fight for a refund on the gutters because they actually did nothing to the gutters and just put wire on top. He hadn't itemized anything when the contract was written up. He told me that the cost of the gutters would be $628 but he only gave me a refund of $312 and he refused to accept that he had told me that it would be $628 and I could not prove it because he didn't write it down. The main reason we were doing the siding was for the chimney but he says that they have done other critical spots on the house and that the refund would be a very small amount if I wanted it. I have so many other contractors on the remodeling that I am doing that it is crazy to try and keep up with people that just don't want do right. He had told me that it would cost $500 to stain the deck. I told him to refund that amount and that I would go with another company but he insists that they will come and do the job. He says that he never told me that it would be $500 to stain the deck and refuses to refund anything. I live in a different state and don't even know whether they are going to stain the deck or not. I don't know whether I am going to get a lawyer because that would cost money and I might as well just move on and forget about it.

They did a very good professional job, and I had a good experience with them. It took a long time for them to finish the job, but it was not their fault; getting permits and all that stuff was testy. It is a 10 by 10 screened porch on the second story, so they had to do some shoring up of the bottom. They did a beautiful set of stairs from that. I had other estimates, and their price came in as the cheapest. So far, I believe the quality has been good. I would use them again in the future if necessary.

Factory Direct Remodeling Inc. Company put forth an idea of a pre-manufactured home or something that would appear like one. I didn’t like that idea. I wanted something that would blend in with the existing house which they were not able to offer. I thought their quote was high for what their product was. I would probably not contact them in the future for a quote.

My experience with Factory Direct Remodeling Inc. Company was excellent. We were just really happy with their work products. We thought it was a fair price. They were a little bit disorganized but I think everybody is. I would totally recommend them. They had several subcontractors. They had a stucco specialist, a builder, a painter and the window installers. They were all excellent. I would use them again in the future.

The workers showed up sporadically, left a mess and left my home open and exposed during cold weather. They put the door (and the deck that went outside it) in the wrong place and had to remove both the door and deck, cutting a support beam in the process. They repeatedly left out screws, broke blinds and other possessions and had to be called back to fix things. In the year after the windows were put in, not one cent was saved in heating costs and the door will not open or shut without continue adjustments. This company issues a guarantee that you will save 40% on your energy costs in the first year, but they have not honored that. In reality, they should refund the full $13,524. Since the entire amount was a waste of money. It is apparent that the windows they told me were not insulated were just as efficient as the ones they sold me. This company has not made any effort to resolve these issues after contacted by the Better Business Bureau and have been insulting to me.

I was very impressed with the person who came out and measured the windows as he was exact with everything. Another person came back to home to give me a quote and I was very shocked because it was a woman. She does excellent work and she was very professional and honest. The quote was right on and they got the job done fast.