Alison Pools LLC

Absolutely the WORST customer service, the 'owner' talks down to women like they are ignorant - blame homeowner for things not working properly. When it was addressed with "supposedly" the manager/owner John - he had nothing to say but put the blame on homeowner. We cancelled services after being with them for a continuation of over 5 years (the previous owner of home also used this company) - he charged a $250 termination fee. When asked if fee can be waived for being such a great loyal customer he refused. After all the money spent monthly to maintain my pool for years, things repaired and chemicals added without my permission, always paid by auto pay monthly, he wouldn't budge. He was rude, arrogant and condescending, I would NEVER recommend this company for any of my pool needs!

I have been extremely pleased with the maintenance service and repairs ( pool filter replacement, pump replacement , etc) performed by John's company. John has always responded promptly when called and his employees have done a first rate job with the maintenance.

John sent a gentleman out to check our pool pumps and Heater. The gentleman that came out was knowledgeable and told us what needed to be done in order to repair our problem. However, John, who never came to our home, told something entirely different to our warranty company. When my husband called to speak to the gentleman that came out and looked at our pool system he asked why John was stating something different than he had told us and he had no idea why. He stated that was not what he had submitted at all. When I called John back to ask questions about what was going on he was extremely rude and disrespectful. He told me how he was so busy he didn't really have time to discuss it. He went on to tell me that all other reputable pool companies do not know what they're doing. He told me that he goes to classes to learn more about pools and their systems and he is the only one in the room. He stated that the original company that installed my pool and pool heater installed it incorrectly and it needed to be completely replaced. He was narcissistic and telling me that he is the only company that knows what he's doing and almost every pool he goes to has their equipment installed incorrectly. He said he has to clean up other pool companies messages every day. Again, he did not even come out to my home. The gentleman that came to my home said nothing like that. With Jon stating that my equipment was installed incorrectly the warranty company doesn't cover it therefore I will have to replace all of the equipment myself. This way Allison pools makes a lot more money. Home warranty companies do not pay them very much for the repairs. We have over $100,000 in our pool and had a very reputable company install our pool and equipment. Beware of companies like John with Allison pools that try to scam you for as much money as they can. Very sad. That being said all of our equipment is working and the only thing we needed was a $20 part that another pool company installed for next to nothing. John said we needed to replace all of our filters, pumps and pool heater due to the ignorance of the pool company that installed it. Please buyer beware of this company.

unknown

I wasn't thoroughly impressed. I really wasn't. I wanted to talk to the guy about something and I went to find him, I came back and they were gone and they told me they couldn't find me so they left, which is like, okay, whatever. And now I've got one of the parts they put in is leaking and it' been two weeks now and they haven't gotten back to fix it yet. They weren't really bad but I feel like I can't give them all "A's."

unknown

John from Alison pools came after receiving a dispatch from our home warranty company. He closed the valve and changed some settings to minimize the damage associated with the break and did not charge for this service. He will be returning within the week to make the repairs to our pool and get it functioning once more. While here, he spent over an hour with me discussing various options including a phased approach between today (broken pool in need of renovation,) and a future state with pebbletec, a new pool deck, improved landscaping, child fencing, etc. All on a busy day with very little notice. We are happy so far with our experience and look forward to having Alison fix our pool. I'm putting a "not applicable" rating on Quality since we haven't done the repairs yet, and same for Price. However, Punctuality, Responsiveness and Professionalism all get an "A."

The interaction was wonderful. They were awesome. It is an awesome company. The owner, John, and his helper were very trustworthy and very honest. From start to finish, we had really good service. We would highly recommend them.

unknown

This company helped us out a lot when we most needed it. They have impeccable customer service and are very knowledgeable about what they do. I thought the worker s were just so hard working and have such a positive attitude the whole time; rain or shine.