Hilltop Pools & Spas, Inc

I had the pool staff person to come to my home to look at the job of replacing some tiles and rock around my pool. I was told that I would have an estimate back the next day or at the latest the following Monday. After Monday, I called the company and was told that the staff person hadn't found the matching stone and to give him until the next day. A week later I called the staff person and was told that the man that does the pool had hurt his back and he didn't know when he would be in again and that he didn't know when he could get him to get me an estimate. I asked the staff person that came out to my home why he hadn't called and told me that and he said stated that he had been so busy that he forgot.

On July 20, 2016, I entered into a contract with Hilltop for the construction of vinyl swimming pool. According to the Agreement, all work was to be performed for $33,300.00. According to the terms listed in the Agreement, I was to pay $1,665.00 as an earnest deposit as well as for planning and permitting of the Project. Other progress payments were to be made at certain points during the construction of the Project. However, soon after the Agreement was executed, I began to experience significant delays and excuses from Hilltop during the permitting process. Contractors are generally required to perform work in a workmanlike manner and otherwise comply with the terms and promises identified in their contract. Specifically, the Agreement provides that Hilltop agrees to "commence work as soon as practicable after the signing of this Contract and shall use best efforts and work diligently on construction and completion of the pool." Hilltop, however, failed to comply with these obligations with respect to the Project. We discussed during our initial meeting that the septic lines would need to be moved. I provided Hilltop with the septic layout on June 22, 2016 and the property plat on July 7, 2016. Prior to hiring Hilltop I contacted the Environmental Health Services to get an idea of everything that would need to be done for my project. They informed me that the pool install and septic reroute had to be applied for at the same time. Hilltop refused to apply for both even though EHS said this was required. Hilltop claimed they emailed someone at the building department for verbal approval. I called the building department and spoke with 3 people from 2 dept's and they stated that this procedure was only allowed in person and not through email. Hilltop finally initiated contact with the building department on August 25, 2016 after the owner and I had a discussion about project delays that morning. A conversation that included him telling me that my issues were "white noise" to him. Hilltop received a vague response from the building department indicating that "if" the pool is 5' from the property line then it should be fine. Clearly Hilltop did not provide the plat layout with the pool location so I didn't understand why I had to wait over a month for this generic response that would apply to any property. Also, they received this response within 30 minutes and did not inform me of this "approval" for 4 more days. Instead of waiting on Hilltop I made an attempt to apply for the pool/reroute on August 24, 2016. There was no additional paperwork for the septic reroute. The only requirement for the septic was a single sentence written at the bottom of the pool application stating that I would be moving septic lines and an additional fee. The application, however, would not be accepted because the scale drawings provided by Hilltop were missing dimensions. I asked for the dimensions the same day but did not receive them until about a week later. During the month of September, little to no additional assistance or progress was made on the Project and excavation still had not taken place. Fed up with the lack of progress, lack of assistance and the owner's crass attitude and language on our final phone call where I was called "cheap" on October 4, 2016, I terminated the Agreement and asked for my initial deposit back. To this date, Hilltop has not returned my initial deposit. Due to the significant delays and lack of diligence in prosecuting the construction of the Project, I was delayed in the enjoyment of my pool after having to hire a new contractor to construct the pool promised by Hilltop. I ended up hiring Pure Pools LLC in Lawrenceville, Ga. My experience with them has been stellar compared to Hilltop. I would highly recommend Pure Pools

Excellent! I received four bids, all from reputable pool builders in the Atlanta area. Hilltop gave the best estimate, so I went with Hilltop. The entire team was great to work with. From John in sales, to Jessica in scheduling and Shane in construction, everything went great! And when two construction problems came up, the company embraced and resolved them - no hesitation or problem at all. Follow up questions and concerns have been addressed as well. I am thrilled with my new pool! If you're looking for a great pool at a fair price, give Hilltop a call

Chuck was professional and charged a very reasonable price for the work he did. Exceeded our expectations. Our next electrical repair on our pool will include Chuck. Don't waste your time trying someone else.

Made an appt. for a consult for August 1. Company called me and requested to change date to 2 weeks later. I originally was thinking of going out of town this week but rearranged my plans to accommodate this appt. I got a call 2 days before my appt. to confirm. No one ever showed up or called on the day of the appt. I called the office and got the recording and left a message. Still no one has returned my call. We are cash ready to install a pool project with a budget of $75,000. We will NOT be using this company.

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They were absolute professionals from day one. They kept a great level of communication and did exactly what they promised to do, on time and within the budget that was set. The communication from Hilltop was tremendously important because the summer the work was done had the most rain in probably 30 years. It extended the construction time significantly, but Hilltop was there every day that the weather allowed, and even some days when it was just pouring rain. The subcontractors who installed our retaining wall set up "tents" over the work area and worked in the rain to help us get the pool finished as quickly as possible. The quality of the workmanship was as good as could be with no shortcuts or skimping at all. All of the staff at Hilltop from Jessica, Shane, Matt and even Brian the owner, were engaged and seemed to have only our satisfaction in mind. Hilltop is NOT the cheapest pool contractor in our market, but we weren't looking for a low value installation of something as complex and as a swimming pool. The quality of the workmanship and materials were outstanding.

Hilltop is the best. Quality, professionals from sales to installation. They did a super job. Could not be more happy

Matt showed up on time and was very courteous and professional throughout the entire pool evaluation process. I had a pretty good idea of the features I wanted in my future pool and spa but was not sure what my costs would be. Matt had some great suggestions as well considering I withheld my budget number from him I felt he was considerate of costs even though that was not my intial concern. Matt explained we could look at what I would like then reduce my cost in areas that were not of vital importance to me if his suggestions put us over budget. Although I did not choose to go with Hilltop I feel they should be given a chance to earn your business based on my interactions with their company.The reason I chose another pool builder was very heavily influenced by 2 other friends strong reccomendations. If they had not worked with the company I ultimatley chose Hilltop would probably have been my choice.

They were timely and got the pool down in the time specified. We wish things were explained to us better with diagrams/images When you buy a TV you get full instructions on how to care for the TV and troubleshooting. When you buy a pool for 50,000 shouldn't you get full instructions in writing? We wish you received images and someone to sit with us and explain different options with a clear, readable contract.

Hilltop was a pleasure to work with from start to finish. We set an appointment just to get a basic idea of what a pool would cost. Matt Miller came out looked at our yard and we sat down to discuss our options and budget. Before Matt had left, he had designed a beautiful pool within our budget and we signed on that day. No high pressure sales or upselling. Hilltop exceeded our expectations by far. Jessica in the office will keep you informed step by step. Shane, our project manager kept the job moving smoothly throughout the whole process. The subcontractors that Hilltop used were top-notch and very professional. The pool design and the quality of construction more than exceeded our expectations. We would not hesitate to use Hilltop Pools and Spas again.

I'm really conscientious of time. I like the fact that they were prompt. They showed up when they said that they would be here. the gentleman was thorough, and answered all of our questions. He didn't tire of us. When your considering something that big and expensive, it was really nice that he took the time with us. He walked around outside with us, and showed us what we could do. Verses, just pictures up on the computer. He was very, very helpful. They have other than their promptness and really great professionalism, they have lots of options. A pool is a very expensive item. A lot of people feel that they can't get a pool, but they have lots of options to choose from that work with lots of peoples budgets. I thought that was really nice. They didn't just show up with the biggest thing to pull you into spending the most money that you could possibly spend. There were actually options.

We didn't like them so we went with a different company. The guy was here less than 5 minutes and he wasn't prepared. He mainly wanted to know what we wanted to spend and he said he could do it for that price. He really wasn't prepared to tell us what he had to offer for the amount of money that we were willing to spend. He really didn't go out and look at the area to see what was doable and what wasn't. We were very disappointed with their professionalism. It wasn't what we wanted. There is no way that we would ever recommend them to anybody or use them ourselves. When we called, the lady was very nice and she emailed us right away and set up the appointment right away. It was the actual field that we were disappointed with. She was very professional and even followed up. The guy was her brother. We definitely wouldn't use them again. The guy didn't show up on time and he actually showed up on a different day.

We hired Hilltop to build our 10x24 inground vinyl liner pool and couldn't be happier. We really did our homework before we decided for a contractor and the overall package offered by Hilltop was easily the most convincing. They gave us the second cheapest offer but seemed far more professional and serious than anybody else. Living in Alpharetta, the process of getting all necessary permissions was somewhat of a nightmare. Nevertheless, Hilltop always stayed on top of it, kept us up to date and was always responsive to our questions. Once the permissions were granted it took them just three weeks to finish the project and the result is beautiful. Thanks especially to Jessica, Larry, Shane and Kelly for their friendly support and great workmanship. If you want a pool, go with Hilltop. :o)

I think their quote was very reasonable. What drove me to them in the first place was that they were family-owned; just people trying to do a good job and make a living. They seemed like they were not worried about the money, but more interested in making the customers happy. On their iPad they had plenty of pictures and lots of ideas. We were very happy with them; we just have not decided yet what we are doing. They were late because of the Atlanta traffic but I can't fault them for that; they called ahead. They are in the running for this job; we just have not made a decision yet.

Matt came out timely and was very professional. He has great ideas and designs. We were extremely impressed with the design he did for us. It was very creative and unique since we have such an upward sloping backyard. The price they quoted was fair and in line with most others. The only reason we did not go with them was because we knew that they were so big that it left us feeling uneasy about who would manage the project. The owners and Matt don't really get to the jobsites was our understanding and so we went with a company where the owner was more involved in each stage of the building process. It was a tough decision because we thought Hilltop was a great company and had confidence they'd build us a beautiful pool.

I an negotiating right now to redo my liner but I haven't so they have yet to do it. He did a great job. He provided good products for a fair price. I would rate him highly and would use him again in the future.

We were extremely pleased with the whole pool/spa building process, from Matt's initial design to pool school with Shane. The vision and ingenuity of Matt and Mike to make the pool fit on our space was awesome. We really appreciated Shane's work to oversee the project. Anytime we had a concern, Shane was there to make things perfect. And we also appreciated all the communication emails and updates we received from Jessica. Our pool and backyard space turned out better than we imagined. Thank You Hilltop Family. The Schwartz Family, Tucker GA