HIGH END ELECTRONICS REPAIR

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I'm not the one for writing long ang lengthy paragraph; however, this was a very smooth experience.The price was what I expected. The professionalism and job was well done. Thank you!!

The process went very well from start to finish. I left a phone message in the beginning and received a call back very soon. We had to talk back and forth to discuss the equipment, and we sent e-mails with pictures to clarify the problem we were having. The appointment was made then for the next day. Mr. Harris came promptly, and did the job efficiently. He is a pleasant and knowledgeable person.

I was initially unsure how to summarize my experience with this provider. Now I know: completely ineffective, misleading and unresponsive. The ONLY positives are the convenience of having my items picked up and delivered to me, which is entirely offset by the facts that none of the items delivered were repaired, my calls inquiring why it was taking over two weeks to address my camcorder problems were usually unanswered, and one item actually appears to have been damaged while in the technician's care. In retrospect, I was too trusting of the work done, failing to check the items finally returned to me right away, before allowing the technician to collect even a third item for repair. As soon as I realized my mistake, after learning that same day that the camcorder wasn't working at all, I called to cancel the repair order for the third item, a wireless speaker. As usual, the recorded reply was that the voice mailbox was full. The shop telephone number recording assures the caller that a response would be provided right away, and refers callers to the web site. Emails, of course, received no reply, and daily calls yield NO response. A visit to the internet-provided address for the repair location leads one to a multiplex of over a hundred units, and inquiry at the rental office fails to identify anyone associated with the business. I have one last address given elsewhere to locate this shop, and retrieve the third item I let the technician pick up before I realized my mistake. Fortunately, the charges I paid were relatively small, and the items left for repair have very little value in their pre-repair or post-repair state. Today, following my renewed complaint through your web site, and after I sent the owner, Ben Harris, another email promising to pursue this matter relentlessly, he emailed and telephoned me about the matter, and arranged to return the unrepaired speaker, missing manual, and the eyepiece broken off of the Handicam camcorder. He has now done so, but refuses to refund the $25 deposit paid for the unrepaired speaker. Therefore I don't consider this complaint to be satisfactorily resolved. He is not BBB accredited, and has another unresolved complaint with that service. I see I am the only one to have provided a review of his business with Angie's List.

It went quite well, except for the fact that I hoped cleaning and routine maintenance care would correct my problem; it did not.