Global Builders /DBA Global Restoration

Description of Work: Gutters, Minor Roof Repair, Minor Mold removal, Exhaust Vent for Bathroom ceiling fan.

Description of Work: Everything started out fine with Global, I called and they were very professional and took my number. Daniel, who did their assessments came out as promised and took several pictures of our job. He stated he would have an estimate for me within the week and then they disappeared. They never asked for money so this was not a swindle. I emailed the assessor several times and he responded a couple of times apologizing for the delay but the estimate never came after a month of waiting and writing. It's hard to say if the problem was global or the point of contact. They have a glossy folder and everything but couldn't come through with the service. My estimate of the job is based on other contractors who came out to do the job.

Description of Work: Did work as promised!

Description of Work: I called to get a free estimate for a basement redo and was treated so kindly. We quickly realized that I'm probably too far away from their location and it wouldn't work but they said they'd call back to make sure after checking with the boss. Not only did I get a return phone call, but she also checked to see if she could provide references in my area. Top notch customer service.

Description of Work: .

Description of Work: Work wasn't done in a timely manner. Garbage was left everywhere: razor blades, old nails sticking up, trash in yard... Some was even left in the home where there were children. Electrical work not done to code. (Next company fixed the issue) Promised that items were ordered and they weren't. Tried to swap out incorrect color flooring and incorrect brand. Workers showed up unannounced with no instruction. Continued to send sub-contractors that I specifically requested not to have in my home anymore because of attitiude. NOT happy. Will never use or recommend. What should have taken two weeks lingered on for MONTHS. went to different compnay. Everything done within two weeks. Beautiful.

Description of Work: Came out for Estimate on Wednesday was told it would be ready that Friday. 11 days later I call to find out what was going on. Spoke with lady that ask for my info said she would check on it. Week later still nothing. No call no contact of any kind.

Description of Work: Water damage |They came right out shut the water off cleaned up the water and rebuilt what was damaged.

Description of Work: Clean up sewarage in basement

Description of Work: Replace gutters, replaced shingles, re-stained one porch and one outside wall of the house

Description of Work: The quality of work they performed along with the time frame it took them to replace my roof & the additional damage they caused to my home & property makes me wish I had never hired them & I definitely will never hire them again or refer or recommend them to anyone. Below is brief summary of my horrible experience: Day-1 Monday, 07/23/12: Full crew of 8 workers arrived 7:30 am; started work; broke right side facing handrail off front porch & thrown down brick steps breaking all pickets off; workers asked on two occasions to use restroom in my home; At approx. 12:15 p.m. stopped work for lunch didn't resume work until approx. 3:15-3:30 p.m.; left tarps covering grass in yard, over bushes subsequently killing 2 red-top bushes, left trash (felt) in trees & all areas of yard, left equipment air compressor in front yard along w/ tarps spread over front lawn – all left overnight; left tarp w/ shingles covering back deck approx. 2 feet depth (weight); left drink cans, plastic, paper, trash in all areas of yard & trees overnight – subsequently it blew all over adjacent neighbors yards & I had to pick-up. Left OSB/plywood several places in yard on grass. Only a partial tear-off of roof was completed. Day-2 Tuesday, 07/24/12: One van w/ 3 workers arrived 7:30 a.m. as I was leaving; I arrived back @ 12:45 pm; the 3 workers who arrived @ 7:30 a.m. are the only workers there & sitting on front porch; I ask them why there is no crew working on my roof & they do not know; very little if any work has been done; say they are going to lunch & one worker is not feeling well; my neighbor was outside & as the 3 workers are leaving my neighbor asks me why EMS Units were at my house earlier; I ask them re: the EMS Units showing up, they said 1 worker was feeling sick (heat exhaustion?); approx. 1:45 p.m. they arrive back from lunch & tell me 1 worker still sick (dry heaves) then they ask me to drive him to hospital & I ask them why EMS Unit didn’t? they said Para-Medics said he wasn’t sick enough to go to hospital & it cost $900; I advise them to take him to Gwinnett Medical Center in Duluth & they do; I call Brian Bloom to let him know of situation & fact that no work has been done, roof is exposed (approx. ¼ of work has been done) & my property is trashed, work is very unprofessional; says other crew (5-guys) didn’t show-up; Brian says he will get crew out from other job to correct; I explain I am very disappointed & have major reservations re: quality of work & professionalism exhibited by his company; Brian will send Steve Strong (Quality Control Mgr) out; Steve arrives approx. 3:00 p.m.; he & I survey property – finding issues w/trash, tarps, OSB, tools left all over yard; discover front red-tip bushes tops are brown/dead from tarp left on it heat from Day-1; front rail still broken; rear-deck board has been broken from ladder from metal edge being placed on it w/o rubber feet; shingle & felt debris is in trees in front, back yard; I discuss issues, problems w/ him; he says this is very unlike their company & quality of work & property appear to be a “disaster” & they will correct; Steve leaves, Brian & I discuss, in two more phone calls (3:30-4:00 p.m.), my concerns w/ apparent poor quality of work & lack of professionalism w/ job being done; he assures me they will correct & more workers are coming; Approx. 6:00 p.m. rain clouds appear & I call Owner-Jonathon Schooler-I call & leave VM w/ answering service w/instructions for him to contact me; 6:30 p.m. Steve & approx. 5-workers show-up & begin cleaning mess, covering exposed roof & one large hole left open from Day-1; I supply them w/ 5-gallon buckets to pick up trash, debris from shrubs, trees, they use 2x4 toe board to knock debris, felt & shingles from Dogwood tree breaking several branches-I tell them to stop they are damaging tree; I supply them w/ 16’ extension pole to use; I also help remove water bottles, trash in my yard & neighbors yards; Steve apologizes for poor quality of work- says they will correct & repair damages; Brian calls to discuss same-Jonathon Schooler calls approx. 8:00 pm to discuss-says this is very unlike his company & he is hands on owner; will correct & do work as agreed in contract. Day-3 Wednesday, 07/25/12: 7:30 a.m. two vans arrive & appears to be full crew to hopefully try & complete job; workers ask to use my extension cord to plug skil-saw into my outlet in garage; Stefan arrives 10:00 a.m. to supervise, picks-up trash; I discuss (upset) w/ quality of work; I had told them prior to doing work on side of house w/ AC units to let me know so I can turn-off AC units which were covered-up w/ tarps; I discover they didn't & tried to finish tear-off while my AC units are running covered w/ tarps; I stop them while I turn-off AC units; at approx. 12:00 p.m. one of same workers from Day-1 asks to use restroom in my house & this time I say NO & Stefan says he’ll take him to QT. I am very upset by the poor quality of work & lack of professionalism, the fact that they are no where near finished w/ what is typically a 2-3 day job & that they have continued to leave trash & debris all over my yard & property which I have to pick-up; they've scraped the paint on my siding in approx. 16 places leaving black marks up & down the side of my house, scraped the white paint on my soffits in several places, still have not re-attached the railing/pickets on my front porch, still have not repaired the broken board on my rear deck & also discover they tore chunks of wood out of my rear deck railing by sliding ladders up & down them. Day-4 Thursday, 07/26/12: 7:30 - 8:00 a.m. full crew shows up to hopefully finish work & laying shingles; I point out once they start laying more shingles I notice waves/wrinkles in the shingles in several spots on front of house facing street which the old roof of 16-years did not have; they assure me that once the roof is on & settles from weather, heat etc. that these will disappear & of course I am skeptical; they have begun to clean up better after themselves; Chewy-crew manager (sub) says they should finish today however, they don't & will finish tomorrow. Day-5 Friday, 07/27/12: approx. 5 subs show to finish laying shingles however; they still don't finish & will have to finish tomorrow. Day-6 Saturday, 07/28/12: They finally finish the roof install including ridge vents & begin cleaning up. I do a final walk around inspection w/ them & we note any areas needing repair. Until the open items are repaired & lien waivers are executed by them & sub-contractor I tell them they will not receive final payment. At this point I am just ready for them to get off my property. I had initially let them bid on two other areas of my home to do work but I tell them to forget it. (Had another contractor do this work quickly, correctly & for 1/3 the price Global Builders quoted). Day-7 Friday, 08/03/12: Global arrives to finish open items on Completion Certificate. In cleaning the tar marks off side of my house they discolor the paint & now I have to have these areas touched-up by someone else. Ready to pay them once lien waivers are signed however lien waivers were not fully executed until 08/29/12 (Global Builders) & 09/05/12 (sub-contractor). At this point I pay them the depreciation amount & hope I never need to call them back under the 6-year roof warranty.

Description of Work: In both our dealing with Global Builders, we spent $1000 which was our insurance deductible. On this claim, we had a refrigerator ice maker coupling fail over a weekend when we we away from the home, and when we returned the first floor wood floors were buckled, the carpeting was soaked, and the water ran down a wall into the basement and through our electrical panel. We were amazed that the panel didn't short out and burn the house down. Global Builders worked with the insurance company to get ServPro in to dry out the floors, but they were too buckled to salvage. Essentially, Global Builders replaced 80% of the first floor wood floors and the entire electrical panel in the basement.

Description of Work: Global Builders inspected our roof for hail damage and determined that there was sufficient hail damage to require a roof replacement. I contacted our insurance company to start the claim process. From then on, Global Builders handled the entire job, from working with the insurance adjuster to completing the roof, repainting ceilings from leak damage, through adjusting the claim to include additional damage found and securing final payment.

Description of Work: New complete removal of old 3 layers of roofing on 1250 sq foot house.

Description of Work: The roof was replaced due to wind and hail damange. The roof was approximately 12 years old and in need of repair

Description of Work: Global Builders worked with our Insurance company to assess our roof for wind/hail damage. They replaced our roof, upgrading the roof shingles and installing ridge vents instead of our old power vent. They also installed new gutters/downspouts/critter guards, upgrading the gutter system to better manage drainage.

Description of Work: New roof for entire house due to hail damage and new double pane replacement windows approx. 27 windows.