AAA SANITATION

We had been using this company for a while for both trash and recycling pick up. There were a couple of times we had to call because our trash and recycling weren't picked up and it was a regular occurrence for us to call because our recycling was not picked up, but it improved and it was always two separate trucks. In late October or early November of 2022, my husband and I returned from a 3 week trip and when we put our cans out, our trash was picked up but our recycling was not. I understand going 3 weeks with nothing being put out for pickup and honestly we didn't even think about letting them know we would be a away for a while. So we called and they came out. The following week we put our cans out and my husband swears that he saw our trash and recycling going in the same truck. I told him it was unlikely, we are paying additional for recycling after all. A couple of months later, he makes the same comment and I suggest that they have one of those split trucks. He's skeptical, but agrees. A few more months pass and he is now adamant that they are not recycling our recyclables. Finally, today, I was able to witness it myself. I've included pictures of them putting our trash and recycling into the same truck. When they turned around to go back down our road, I went outside to confirm that they do not have a split truck. I'm furious. I called and they confirmed that two separate trucks are sent out and recyclables should not be mixed with trash. I promptly ended my service. We paid an additional $40 for recycling services every quarter- that's $120 that I've paid this company to pick up and recycle my recyclables and instead they've been thrown in the landfill. This company does not care about their customers or the environment and I would not suggest anyone to do business with them. In the pictures you can see our trash being dumped in the truck. The next photo you can see our recycling container sitting to the side. The following photos show them grabbing our recycling can and then placing it into the same truck.

unknown

Mediocre. There was not good communication between the office staff and the truck drivers

They bill all of my units at once. They are very punctual and they respond to me if I have a problem. I do not deal with them a whole lot, other than to get trash cans, they will get them right out. I still use them.

We did a lot of calling around, but AAA Sanitation had the best track record and competitive prices. They've served us very well.

The service was great. From the easy sign up with the straight forward, simple pricing to the weekly collection of garbage and recycling to the billing everything with AAA is great.