KEITH PRITCHETT ROOFING INC

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Work was completed as promised and to my satisfaction.

It was a great experience. They were on time, professional, and did a thorough inspection. Ultimately, they advised me that I needed someone to fix the chimney and not the roof. I really appreciated this honesty.

Problems: 1. Initial placement of fan was half over the hole. 2. Fan ran 24-hours even when temperature was below 100-degrees in the attic (the threshold of thermostat). Cause was due to roofer not reading the instructions that came with the fan and incorrectly wired the fan so that the thermostat was bypassed. 3. Shingles above the fan and near the peak of the roof were bent up towards the sky for an entire week, whether or not the fan was running. Roofer said the shingles would lie flat after the heat melted the "glue" on the underside of the shingles. Resolution: 1. Roofer removed nails and he shifted the fan while I guided him so that the entire fan was over the hole. 2. I called the manufacturer of the fan and was told that constant running of the fan regardless of temperature is often due to bypass wiring of the thermostat (i.e. incorrect wiring). I looked at the wiring instructions and photos and found the wiring was incorrect so that it bypassed the thermostat. I rewired according to the instructions and the fan works like a champ. 3. Called Keith Pritchett to have the shingles fixed so they lay flat. Roofer returned and caulked so they lay flat. Company personnel were polite and accommodating. But, this simple test of the work quality discourages me from considering Keith Pritchett for a full roofing job.

The crew arrived on the date and time agreed to and completed the job in one day, exactly as contracted. I've had no leaks in five years. I am completely satisfied.

My experience was horrible. They failed to do the flashing area. I had water pouring in. I had damage to my furniture. The owner never called me. They had bad attitudes. I would not recommend them. I had to fight them to fix the inside of my home.

Pritchett said they would call me in two weeks to schedule the repair, however, they called before they said they would. They told me, I did not have to be home for the repair, and that they would clean up, remove all old material, and leave the invoice in my mailbox. They did exactly, as they said they would do.

I recently found some shingles in my yard after a storm. I could not see any missing from my roof but I called Keith Pritchett roofing to have someone come and see if I had any damage I just could not see from the ground. They came out the same day. Lucky for me those shingles were not from my roof. I definitely appreciated how quickly they responded and that they were honest about telling me I had no damage.