K.E. Greene Mechanical/Hydronics

Hired this company to replace a water heater. As we've been without hot water for a week. Due to their availability, we had to wait roughly 7 more days between the initial consult and replacement. The contractor came to our home and cancelled the day of! which is now leaving us to find a new plumber and likely leaving us without hot water for another extended period of time. The worst part is that the contractor cancelled without warning and abruptly left my home. Completely unprofessional in their handling and would highly recommend people pick another company who actual respects their customers. I am escalating and hope that Rheem drops them as a preferred contract.

Not only does this impeccably prompt company show up when called on they do a professional and thorough job. Very impressed.

Fast , knowledgeable and great communication. Would hire again.

I called the company at 4:30 pm explaining that I had no hot water. The representative was extremely knowledgeable and quickly determined that the issue was probably a heating element. I was pleasantly surprised that I was able to make an appointment for 8:15am the following day. The technician showed up on time. He was very professional and courteous. He explained all that was being done so that there would be no surprises. It took about 45 minutes to fix the problem. He was even able to increase the overall water issue when I noted how disappointed I was with the existing pressure. Kudos to K E Green Mechanical. They will certainly be on the top of my contact list for future plumbing issues. 3/31/16 walmart 9.42 I contacted the company at $;40 in the afternoon. I explained that we had no hot water. The representative was extremely knowledgeable and courteous. She narrowed the issue down to several possibilities. I was plea

I pay for a yearly contract and I pay for it in the spring.

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The system is working fine. I have since self-installed a Rinnai 200,000BTU RU-98i tankless water heater. This heater has very precise intake requirements. I verified using a manometer that I could run all my appliances and still meet RU98i water column PSI requirements.

Went very well. Owner showed up herself to bring the new tank as installer worked to remove old tank. Next day service. Work is performed by family owned and operated personnel. Owner (Carolyn) is very knowledgeable on all the products they sell and service and offers excellent advise to homeowner. They did exactly what they said they would do at a cost provided to the homeowner over the phone. Cleanup performed after the job completed. Eric (son of the owner) did a great job. Prices were checked and they are very competitive and the Company offers a large variety of products. Two year warranty received on installation and six years on HW tank.......Great Job!!

They were very thorough and very professional. I would definitely recommend them, as their pricing was the best I found. They were highly knowledgeable!

excellent; showed up on time every day, did great work, communicated regularly as to any changes from the original plan

The service was good. They came out here fairly quickly and efficiently. The price wasn't that bad. The job went well. They got out here within a couple days of me calling. They are very professional and friendly.

We happened to know what the problem was before we called, and we knew we needed someone licensed to handle gas lines to get our pool/spa heater working before a party that would be utilizing our hot tub. We called K.E. Greene on Thursday to arrange for the service, and Kenny's wife was very friendly and accommodating. She special ordered the part we needed, overnighted the part, and only passed through the actual shipping charge as the rush fee. Kenny himself came out on time, on a Saturday, and was friendly and professional the entire time he was here. He got the part installed, got everything double-checked, and got everything working so that our guests didn't even know there had been a problem. It took less than 2 hours from beginning to end, and he honored his wife's original estimate, even though it took slightly longer than they expected. I feel like it is important to tell people that we technically have a commercial heater for our residential pool, so a lot of the expense for this job was in the part that had to be replaced. Of the $900 listed, over $700 was cost and shipping of the single special order part. That's why I feel comfortable giving KE Greene an A on price, since his labor rate of about $125 per working hour with no trip fee and no rush job up-charge was better than any other vendor I have ever worked with. When we had this problem pop up with the heater under such a tight deadline, we knew that there was always a chance that we would get the worst of all contractor worlds, which is why we came to Angie's List for help. We are amazingly glad we did, because instead of having a horror story to tell, we can honestly say that KE Greene created a miracle on an amazingly small budget, with friendly and professional service and a sensitivity to our needs like no other vendor we have used before. We are not only going to use them again for our pool and spa heater needs, we have replaced our old HVAC people as well, and will be calling KE Greene for all of our mechanical, HVAC, and hydronics needs in the future.

They were great. They were excellent. They were very technically savvy and courteous. They are experts at what they do. They are not the cheapest guys in town, but they were excellent. The value they provide for the money they charge is good.