Augusta Granite

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It went great! They brought in their equipment and it fit perfect. I would recommend them.

kitchen granite at 750 Michaels creek Evans GA 30809

We liked their selection of products. They were professional and did a great job.

The staff at the show room are disinterested at best. I was offered little help on the show room floor and no one was available for questions, so you wind up lugging fairly heavy squares of samples up to the desk for any questions you might have. A very friendly technician then came to my house and measured. A crew came to do the tear out and install after the counters were facbricated, an noticed the measurements had been wrong. they corrected the issue immediately by calling the shop and having two of the three pieces I had ordered re-cut immediately. They came back later that afternoon to install them. The finished product was beautiful. However, the reason I give the a grade of B is that they do not re-install your plumbing, you have to get another contractor. Well that's fine, they're very up front about that part. But when they pulled out my old sink they took essential pieces with them needed to reconnect my garbage disposal- and as I'm not a plumber I didn't realize. So by the time the plumbers got there (several days later due to the re-fab of the countertops and my work schedule) nothing could be done and I had to spring for a new disposal, and extra $175 I wasn't expecting to have to spend. Another reason for the B is the lack of professionalism from the office staff. I got countertops installed Tuesday (again, waiting until late afternoon for the guys to come back), worked a 7a-7p shift Wednesday- and literally Thursday they were calling for colections. when I told them I was at work and would have to come by on my next day off they wanted to know my working hours as if I was an account thirty days past due, not installed a single business day ago! I gave them no trouble about the incorrect measurements or the garbage disposal, and to be treated like a delinquent account really rubbed me the wrong way!

In the end, Augusta Granite took care of our issues and the owner came out to make sure everything was ok. He was very nice and I can't say anything bad about the workmanship, etc. Quality was good and the countertops are gorgeous. The complain that I have is in dealing with the office, and the lack of organization. We picked out our granite in Feb. and they informed us the day before install (May)that our granite was no longer available. They should have know this...contractors were delayed and it took us two additional weeks on our re-do. I was a bit annoyed every tme I went to the showroom. I was told multiple times to make sure that I pick out a B class even though my contractor told me I could just pay the difference. I was steered away from certain granites because they were in and quot;executiveand quot; homes. I don't think it matters if you live in a executive home or a shed...If you are willing to pay..what would be the issue? I was also called and asked about my sink selection on three different occassions and then the day of install they called again and asked for confirmation on the wrong sink...just so disorganized.

fine

They did a great job and are very caring. They listen, get the job done and do it right. The owner comes out to make sure everything is done right. They take their time and I will use them again in the future.