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Star Services Heating & Air Conditioning, LLC

Heating and Air Conditioning, Water Heaters, Natural Gas Lines,

About us

We specialize in HVAC maintenance and repair. We keep our overhead low so that we can continue to offer a higher value to our customers. We have been servicing hundreds of customers in the North Georgia area since 2001. We service, sell and install all brands and models.

Business highlights

24 years of trusted experience
Emergency Services Offered

Services we offer

We are and HVAC/R contractor. We specialize in maintenance and repair of all Brands and models. We also sell and install new equipment. We cover all markets in Commercial, residential, institutional and Industrial. We have been serving the North Atlanta area since 2001.

Services we don't offer

Automotive or Duct Cleaning

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Reviews

4.816 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
0%
3
6%
2
6%
1
0%


Rating CategoryRating out of 5
quality
4.6
value
4.6
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 1-16 of 16 reviews

Syl A.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
They did a good job. They're very professional, very punctual.
Description of Work: I had the air conditioner fixed and the heater too I guess.

Rating CategoryRating out of 5
value
5.0

Yes, I recommend this pro

Jeannette A.
08/2016
3.0
heating & air conditioning/hvac
  + -1 more
over priced possibly due to neighborhood of residence
Description of Work: evaluation of work for a/c unit

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

$2,300

Aimee D.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
Tim was great! He was willing to give advice that could have fixed the issue for free over the phone. While my case needed more work than the original suggestion could do, Tim came out right away and fixed the issue.
Description of Work: My AC stopped cooling sometime in the afternoon. Unfortunately we did not figure out that there really was something wrong until late in the evening. I ended up needing to call someone to see if they could come out for an emergency call to fix the AC and came across the listing for Star Services and called. The dispatcher ended up connecting with Tim Edwards, the owner, who told me that it would be time and a half for someone to come out. He listened to what I told him my AC was doing and gave me a suggestion on what to do so that I would not have to pay for someone to come out. He also said that if his suggestion did not work, to give him a call directly and he would get someone out. By morning the unit was still not working and I have Tim a call. He came out first thing, on his way to another call, and figured out what the problem was quickly. He just needed to replace one part and was done in about 30 minutes!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$107

Charles W.
06/2016
5.0
heating & air conditioning/hvac
  + -1 more
I had a wonderful experience with Star Services Heating and Air from the prompt and courteous scheduling with Amy to when the service call was completed by Matt. Matt came out to my townhouse on time and did an awesome job assessing the situation and diagnosing the problem without trying to upsell me on services or equipment I didn’t need just yet. My unit is 15 years old and instead of trying to sell me on a new one, he diagnosed what the problem was and was able to remedy the situation at a reasonable price. The unit is back cooling and I couldn’t be happier with the work they performed. I will certainly be using their services in the future and highly recommend them to anyone looking for an honest and reliable HVAC company. Thanks again for all your help! C. Williams Norcross, GA
Description of Work: Found cause of unit not cooling. Fixed the cause of leak and pressure tested the system to make sure problem was resolved. Added freon as needed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$415

Sarah E.
04/2016
5.0
heating & air conditioning/hvac
  + -1 more
They were friendly and explained the service contract well on the phone. They scheduled a visit and last minute I asked if it could be changed to the afternoon and they happily obliged. Matt showed up at the rescheduled time and was clean, polite, professional and knowledgeable. It was just a regular service call so I can't really speak to results but I do know that I can request the same person for each visit which I really like!
Description of Work: Service contract for 3 visits bi-annually.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Patricia H.
04/2016
2.0
heating & air conditioning/hvac
  + -1 more
We filled out a maintenance request date on their web site and called twice in March (getting the answering service who promised to relay the message) but have received no response to schedule the maintenance. Makes me feel like the "back up date " for the prom that is made and then broken when the time comes near and a better date is found. We live a bit far away and I realize the company has gotten busy, but at least the courtesy of a return call to indicate they are no longer interested in the job would have been nice. We have not paid anything so this is costing us only time and aggravation, but it is unprofessional.
Description of Work: Provider promptly provided an estimate for an annual contract for maintenance of our heat pump in February or late January but recommended we wait until March to do the Spring checkup.

Rating CategoryRating out of 5
value
5.0
professionalism
2.0
responsiveness
1.0
punctuality
2.0


Response from Star Services Heating & Air Conditioning, LLC
Hi, this is Tim Edwards, Owner of the company. I am very sorry for this mishap. I understand your frustration and can assure you it was not intention. I will dig into the problem and get to the bottom of it so it does not happen again. I would love the opportunity to come out there and take care of your HVAC system, if you will give us another chance. We did put all of our Residential PM calls on hold when the weather dipped down in the beginning of April. We want to do the job right and not just collect a check. Based on your address that is most likely the reason for not scheduling it. But that does not excuse not communicating with you. I will track it down. Please let me know if I can help further. Tim Edwards 770-886-8806

Pat S.
02/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: HVAC service.
Rating CategoryRating out of 5
Yes, I recommend this pro

robert O.
01/2016
5.0
water heater repair
  + -1 more
unknown
Description of Work: They drained the hot water heater. It was fine. They did a very good job.
Rating CategoryRating out of 5
Yes, I recommend this pro

Paul F.
11/2015
5.0
heating & air conditioning/hvac
  + -1 more
I did get 3 estimates before choosing them and I'm completely satisfied.
Description of Work: They replaced my entire HV/AC Heat Pump unit.
Rating CategoryRating out of 5
Yes, I recommend this pro
$7,000

Paul C.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
Identified and corrected deficiencies in drainage lines to condensate pumps, after providing a detailed explanation of defect. Flushed condensate lines and cleaned condensate pumps, meticulously cleaned evaporator coils, checked for evidence of any other discrepancies or potential problems, checked interior and exterior systems for proper operation, checked/replaced air filters, checked electrical systems and added refrigerant. Both Technicians were very informative and professional.
Description of Work: Maintenance check of HVAC systems.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Cynthia W.
07/2015
5.0
heating & air conditioning/hvac
  + -1 more
Estimate was on point. They were on time, familiar with the problem and completed the job.
Description of Work: Tested and replaced non-working part. Drained system, part replacement, replaced freon and tested system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,200

Anna R.
08/2014
5.0
heating & air conditioning/hvac
  + -1 more
Great service, fast and professional. A/C broke at dinner, it was fixed by lunch time the next day.
Description of Work: Fix Air handler blower, tune up heat pump and fill freon

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$330

Jill T.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
I have been using Star Services for routine and non routine maintenance and repair on 36 roof top heating and air conditioning units for 3 years. The technicians are knowledgeable and courteous. I can always expect my requests to be met in a timely manner. I have also used Star Services for my personal home HVAC unit. They are excellent. I have an annual contract with Star Services which cannot be compared to residential costs. Residential costs are average for the industry. I will most certainly continue to use Star Services for my commercial HVAC needs. I have recommended them to co-workers for residential needs and I have heard no complaints.
Description of Work: Shut off gas to hanging heaters in warehouse. Preventative maintenance on warehouse exhaust fans including belt replacement, bolt tightening and lubrication.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Star Services Heating & Air Conditioning, LLC
(deleted member name), thank you very much. I can't tell you how much that means to me. As you know I take what anyone says about my company very personally. I am glad we have been taking care of your HVAC needs. Tim

Darlene S.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
I was satisfied with their work and there were no problems. The cost was very reasonable.
Description of Work: We hired them for an inspection of the air conditioning unit for our house that we were selling.

Rating CategoryRating out of 5
value
5.0

Yes, I recommend this pro
$75

Robert W.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
They were really good! They found that there was a less expensive way to fix our problem. They are great!
Description of Work: We hired them for a repair of our air conditioning unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Dave &William C.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
We were very pleased with their service.
Description of Work: They came out for a tune up.
Rating CategoryRating out of 5
Yes, I recommend this pro


    Contact information

    9410 Lisa Circle, Gainesville, GA 30506

    www.starserviceshvac.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Heating and Air Conditioning,
    Water Heaters,
    Natural Gas Lines,
    Gas Logs,
    Fireplaces

    FAQ

    Star Services Heating & Air Conditioning, LLC is currently rated 4.8 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    Star Services Heating & Air Conditioning, LLC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
    Yes, Star Services Heating & Air Conditioning, LLC offers free project estimates.
    Yes, Star Services Heating & Air Conditioning, LLC offers eco-friendly accreditations.
    No, Star Services Heating & Air Conditioning, LLC does not offer a senior discount.
    Yes, Star Services Heating & Air Conditioning, LLC offers emergency services.
    Yes, Star Services Heating & Air Conditioning, LLC offers warranties.
    Star Services Heating & Air Conditioning, LLC offers the following services: We are and HVAC/R contractor. We specialize in maintenance and repair of all Brands and models. We also sell and install new equipment. We cover all markets in Commercial, residential, institutional and Industrial. We have been serving the North Atlanta area since 2001.
    Automotive or Duct Cleaning

    Contact information

    9410 Lisa Circle, Gainesville, GA 30506

    www.starserviceshvac.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed