Mr. Rooter Plumbing of Gainesville

Septic Systems, Plumbing, Drain Cleaning,

About us

Never an overtime charge, upfront pricing from courteous, uniformed professionals providing exceptional customer service. Locally owned and operated with convenient appointment times and flexible service options. Finding a good plumber is about more than getting a quick fix—it's about finding someone who can help keep your plumbing working for years to come. At Mr. Rooter Plumbing, our plumbers are all licensed, bonded, and insured, so homeowners can feel confident about entrusting their plumbing repairs to us. More importantly, our plumbers are as courteous as they are highly trained, making our service the most stress-free experience you'll ever have with a plumber.

Business highlights

52 years of trusted experience
Emergency Services Offered

Services we offer

Our most popular services include plumbing, water heaters, irrigation systems, garbage disposals, sewer and drain cleaning, septic systems, well pumps, water filter and softener, boiler and radiator repairs, and gas line repair and installation

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

0%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.715 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
13%
3
7%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
4.2
professionalism
4.8
responsiveness
4.9
punctuality
4.9

Filter reviews by category

Showing 1-15 of 15 reviews

tony K.
11/2017
5.0
plumbing, drain cleaning
  + 0 more
Mr. Rooter did a great job on our emergency clog repair. Jorge was very professional when he came to our house to clear our clog. Our master bath sanitary system was clogged and it caused water to leak thru the toilet flange and above the ceiling on the first floor and out our can lights below. No other plumbers even called us back, but Mr. Rooter not only called back but Jorge came to service our house on his way home. He fixed the clog, gave us a new toilet flange and was very professional the entire time. It turned into a job that lasted almost 4 hours. We would recommend this particular technician again.
Description of Work: Sanitary clog on 2nd floor of 2 story home

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$575.8

Jennifer H.
08/2014
5.0
septic tank
  + -1 more
Great! The guy that came out was super nice and did the job in a few hours.
Description of Work: Cleaned out our tank

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$700

John H.
08/2014
3.0
septic tank
  + -1 more
The service was alright. They did what they were paid to do. However, they tore up a lot of lawn to accomplish the task, as they use a back hoe (another company we had come back out in may only used a shove- "Banks"). We had them (Mr. Rooter) out a month earlier to do the same service as the drain field was not emptying the tank. At this point, Mr. Rooter tech advised we needed a whole new drain field estimate 12,000 to 15,000 dollars. Was not happy to say the least. We paid Mr. Rooter to set up soil sample as required by code. Three weeks later, they still had not come out to take sample and tank was nearly full again. Called and cancelled soil sample and had Mr. Rooter refund the charge for this. At this point, got on Angie's List and looked for new septic company. Tried JC but they couldn't make it out for a week....business is good when your highly rated on Angie's List. Anyway, went to next high rated provider - Banks. They came out the next day. Two guys with shovels and truck. Pumped the tank and gave me some advise on how to keep some water off of the drain field, redirect down spouts from the gutters. Also showed me with steel pole that drain field was saturated but obviously working. I fixed the down spouts and have not had a problem with drain field or septic tank since.....oh almost forgot.....I didn't have to come up with 12 to 15k for the fix..... So Mr. Rooter isn't a bad company, they did pump the tank as charged BUT....got to watch all the little charges they throw at you....extra water pumped, extra hoses needed, etc....you need a new drain field.....didn't have any of the that crap with Bank's. Both times Rooter came out they charged me over $700.00, Bank's was only $280.00 and they were in and out quickly with minimal lawn damage
Description of Work: Pumped out septic tank

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$784.5

Response from Mr. Rooter Plumbing of Gainesville
This was posted on the wrong mr rooter angies list ad sorry you had these problems it must have been mr rooter roswell we cant service norcross area

Chris C.
08/2014
5.0
plumbing, septic tank
  + 0 more
Before I finished leaving my vmail on a Friday @ 5pm I got a call back from Terry (owner). I explained what I wanted and we agreed on a time the next day, Saturday (9-10am arrival). He arrived a few minutes after 9am, spent about 15 minutes reviewing and scoping the job and we agreed he would get the supplies and come back later that day. Although he arrived a little later than I'd hoped (he was helping a few customers with emergencies) he did come back and completed the job with high quality. We agreed he would come back in a week when I got back into town from travels to perform some additional plumbing repairs in our house. I would recommend Mr. Rooter for any plumbing job.
Description of Work: I'd just received my new Hayward through-wall skimmer for my above ground pool and wanted to install it while also hard plumbing the pool. Called Mr. Rooter to have him hard plumb the pool once I'd installed the through-wall skimmer myself.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$375

Brooke A.
06/2014
5.0
plumbing, septic tank
  + 0 more
unknown
Description of Work: They found the clog and cleared it. They did an excellent job, but I have them a B on price because it seemed high for just digging up one part of the septic tank and clearing it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Jessica C.
05/2014
5.0
plumbing, septic tank
  + 0 more
*Warning, some gross details ahead.* I called to schedule an inspection appointment and spoke with Jennifer who was thorough, thoughtful, and helpful. Since I didn't know where the septic was located, Jennifer gave me the local Environmental Health office number to request a platt and record for our property. When the Environmental Health office said it would take two weeks to email the record, Jennifer swung into action and asked Steve the service tech to pick up the documents on his way to my home, sparing me a trip to the Environmental Health office. (I mean, seriously, how nice was that?) Steve arrived within one hour and located the septic tank. He noted a couple of issues that--according to him--would need to be addressed within the year but not necessarily immediately. He called in his colleague, Nathan, with the truck, and he arrived within 30 minutes. They set to work and realized quickly that in the house's 40 years, none of the previous owners had pumped the tank from the main access hatch, only the smaller front and back access hatches. (Come on, people, take care of your houses already.) Because of that, the tank was not only especially full, but also especially, uh, compacted, which meant that Steve and Nathan had to work three times as long (90 minutes as opposed to 30 minutes) to empty the tank. In addition, they had to use water from our garden hose to assist the process. They worked diligently, consistently, and professionally the whole time they were here. Steve was particularly instructive in explaining not only the areas of concern he noted, but also simple ways to internally maintain the septic system--one packet of Fleishmann's Yeast flushed down one toilet once a month--how easy is that? So, the only reason I gave a B on the price was because there was a $100 additional charge for the extra water, but considering how much harder Steve and Nathan had to work, the fee seemed fair. (That doesn't mean I was happy about the extra Benjamin, though.) I cannot say enough good things about Mr. Rooter, Nathan, or Steve. It is hard to believe that all within one day, I went from knowing nothing about my septic system to knowing where mine is, that it's now empty, that there are some maintenance repairs due soon, and that taking care of the system from inside the house is possible and easy. I mean, wow. Great work, Steve and Nathan. Oh, and did I mention that Steve rolled up the garden hose for me after he was done with it? Nice. Nicely done.
Description of Work: Inspected and pumped a 1000 gallon septic tank for a family home.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$380

Response from Mr. Rooter Plumbing of Gainesville
Thank you so much {removed member name} for the kind words. I am very happy that we were able to aid you in your dealings with your septic system. We are always here for you and any plumbing or septic needs you have or even if you just have a question. Being that we are a family owned business we pride ourself on going above and beyond for our customers. The extra detail to customer service is what we like to think sets us a part from the other companies out there. Our highest complement is referring us to your friends and family... and it seems that you have and will do that. Have a great Memorial Day weekend!!

Chris S.
03/2014
5.0
plumbing, septic tank, wells
  + 1 more
We have used Mr. Rooter several times in the last 8 months. I say this in a positive way as my system has seen multiple issues that were independent of each other and each has been fixed quickly and professionally. Dane has been my primary contact and has helped considerably as we dealt with these issues. Their last visit was to perform warranty work on a previously installed pump and I anticipated another painful, yet deserved, expense. Not surprisingly, they stood behind their earlier work and upgraded my system at their expense. A service that was greatly appreciated. Thanks guys for being a great partner...will call you back when its pump time.
Description of Work: Replaced septic tank pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Carolyn D.
01/2014
5.0
plumbing
  + -1 more
It was a nasty, expensive job but Mr. Rooter made it as problem free as possible and held down costs to the extent they could do so. They were highly professional and personable. I would not hesitate to recommend them.
Description of Work: I had a plumbing stoppage in my entire house as a result of tree roots in the supply line outside.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Mr. Rooter Plumbing of Gainesville
Thank you so much for the nice words about Mr. Rooter of North Georgia and Dayne your service professional. We appreciate you taking your time to post this complement on our behalf. You are a valued customer and we are here for you anytime.

Chris S.
01/2014
5.0
plumbing
  + -1 more
These guys were great and helpful.
Description of Work: Secondary repair of field line pump piping. Followup from previous repairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,000

Response from Mr. Rooter Plumbing of Gainesville
Thank you so much for your complement. You are a valued customer to us and these kind words are priceless. Thanks again from the team here at Mr. Rooter of North Georgia.

Phil L.
07/2013
5.0
septic tank
  + -1 more
The service I received went well I had a main line clog and it was fixed in about an hr. he took apart something he didn't need to but didn't charge me for it. I called at 3pm and the tech was there at 6:30.
Description of Work: This provider fixed a main line clog.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Response from Mr. Rooter Plumbing of Gainesville
Thank you ! We are delighted that your experience with us went well. We pride ourself on giving each customer prompt, professional service at a fair price. You complementing is the best advertisement we could ask for. Enjoy your week!

Randy S.
07/2013
5.0
septic tank
  + -1 more
The experience was excellent. They gave us information and prompt service. They did the job.
Description of Work: I used the septic tank cleaning and treatment service of Mr. Rooter of North Georgia.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,500

Response from Mr. Rooter Plumbing of Gainesville
Thank you so much [member name removed]. You complementing us is the best form of advertisement we could ask for. We appreciate you taking your time to share with others that Mr. Rooter of North Ga is a company well worth using. We wish you the best and are here if you need us. Tell your friends and family about us if they need a dependable, prompt, and professional plumber. Have a great week!

HURCELL F.
05/2013
4.0
plumbing, septic tank
  + 0 more
Called them to pump the tank because I was having some slow flushes. They identified that the pipes feeding into and out of septic tank had shifted because of settling. They recommended that they be corrected. The additional service more than tripled my expected bill. They fixed them and pumped the tank. I still have slow flushes. They were nice, hard working and professional but I'm not sure they corrected any issues I was having but perhaps what they did will help me in the future. My toilets may be under performers?
Description of Work: Called them to pump the tank because I was having some slow flushes. They identified that pipes feeding into and out of septic tank had shifted because of settling. They recommended that they be corrected. The additional service more than tripled my expected bill. They fixed them and pumped the tank. I still have slow flushes. They were nice, hard working and professional.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Response from Mr. Rooter Plumbing of Gainesville
(deleted member name), Thank you for shring your experience with our company. We take each customers experience very serious. If you have any concerns please feel free to contact us. We will do whatever it takes to make sure you issue is resolved. We work hard at making each customers experience with our company a great one and want you to have peace of mind. We are here for you!

M F.
05/2013
4.0
drain cleaning
  + -1 more
They came out when they said they would and they fixed it. They could have fixed it an easier way if they even thought about it. Too bad it was in the basement because they got the ability to use a jet that actually will blow things out and do it better than the rotor rooter type of thing but they cannot get it down the cellars. They could have set it right in the window and he looked up and they said "you're right".
Description of Work: I had a clogged up drain and Mr. Rooter of North Georgia fixed it..

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Melissa B.
03/2013
5.0
septic tank
  + -1 more
On time, friendly, gave homeowner an comprehensive education about the issue and what the homeowner could do so as to avoid another service call. That in itself would have been worth a service charge. Since the issue resolved itself before the plumber arrived, the cost of examination was free.
Description of Work: overflowed sump pump in the basement

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

WILLIAM A.
11/2012
5.0
plumbing, septic tank
  + 0 more
Everything went well. Nathan did a great job! They were very professional and punctual.
Description of Work: They pumped my septic and did some other minor plumbing work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    808 Bradford Street, Gainesville, GA 30501

    https://www.mrrooter.com/gainesville-ga

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day

    Licensing

    Bonded

    Insured

    Licensed*

    Trade License Number
    #MP007157

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    Yes
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Septic Systems,
    Plumbing,
    Drain Cleaning,
    Wells and Pumps,
    Sewer Cleaning,
    Drain Pipe Installation,
    Water Filtration and Softening,
    Water Heaters

    FAQ

    Mr. Rooter Plumbing of Gainesville is currently rated 4.7 overall out of 5.

    Sunday: Open All Day

    Monday: Open All Day

    Tuesday: Open All Day

    Wednesday: Open All Day

    Thursday: Open All Day

    Friday: Open All Day

    Saturday: Open All Day

    Mr. Rooter Plumbing of Gainesville accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Mr. Rooter Plumbing of Gainesville offers free project estimates.
    Yes, Mr. Rooter Plumbing of Gainesville offers eco-friendly accreditations.
    Yes, Mr. Rooter Plumbing of Gainesville offers a 0% senior discount.
    Yes, Mr. Rooter Plumbing of Gainesville offers emergency services.
    Yes, Mr. Rooter Plumbing of Gainesville offers warranties.
    Mr. Rooter Plumbing of Gainesville offers the following services: Our most popular services include plumbing, water heaters, irrigation systems, garbage disposals, sewer and drain cleaning, septic systems, well pumps, water filter and softener, boiler and radiator repairs, and gas line repair and installation

    Contact information

    808 Bradford Street, Gainesville, GA 30501

    https://www.mrrooter.com/gainesville-ga

    Service hours

    Sunday:
    Open All Day
    Monday:
    Open All Day
    Tuesday:
    Open All Day
    Wednesday:
    Open All Day
    Thursday:
    Open All Day
    Friday:
    Open All Day
    Saturday:
    Open All Day