HITSON CABINET DESIGNS INC

Ordered my cabinets, made my scheduled payments, the last one being 3/7 with what appears no intent on his part to ever make my cabinets. Appears my money was used to pay for material on someone else's order. 3/31 the doors closed, and 4/1 his shop went up for sale. Saw the news report about this happening to ALOT of people. STEER CLEAR. I am out my money and my cabinets.

I never leave reviews. That being said, I urge you not to use these people. Most unprofessional and frustrating experience I have ever had with a service company. They have you pay fully upfront, give you a “ballpark” of when service will be complete, then the delays start. Took well over a year to fully get our cabinets installed. Installers are poorly skilled, the cabinets were poorly finished, had to be taken apart and refinished, which added months. We still have a panel that sticks out like a sore thumb that is a different from all of the other panels because it is original finish. Still have several places inside cabinet that we marked for repair that they never got to. Will not call them back out to fix these things as we have been burned too many times by their incompetence and lack of skill. I paid my contractor to do the finish work at the edges of the cabinets (caulking, filling in gaps, etc). He did an awesome job and got the outside of the cabinets looking the way Hitson should have finished them. I get that in the past two years they have had personnel and supply issues like everyone else, but the lack of communication and poorly estimated dates for different phases of the project were infuriating. It was extremely disruptive to our life to plan a kitchen demolition around Hitson’s supposed ready dates and then find out that they were months out from having the materials needed to install cabinets after we had already demoed. I would have given them 3 stars if they had only communicated well and made realistic projections about install dates to allow us to minimize family disruption. On top of all this, no apologies were made and Mr. Hitson got defensive when my contractor went to their office to ask about the delays and poor communication. Hands down worst home improvement experience ever.

unknown

In the middle of the remodel, I had a house fire that resulted in extensive damage. Gary Hitson stored my cabinets for over a year and checked with me during that time to see how I was doing personally. Once we were ready to install, Gary and his team did an exceptional job dealing with the challenges of installing new cabinets in a 1910 uneven flooring home. The cabinets are beautiful and Gary and the team were both professional and personally caring given my situation. While with any major project, small issues may arise, I never had to push or repeatedly ask for Gary to take care of things. He and his team are very customer focused and strive to provide a value added product.

Everything went well and customer service was excellent. Communication was good throughout and would recommend to friends and family.

unknown

Overall their services excellent. I am very pleased. I will use their services again.

Gary at Hitson Cabinets is very knowledgable and professional. We had a very smooth process and he met our requirements for the type and style cabinets we wanted. We were very pleased.