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Arborwood Flooring

1.0(
1
)

Flooring Sales and Installation

About us

.Methods of payment include cash or check. Sole proprietor who does the work.

Business highlights

29 years of trusted experience

Services we offer

Installation of prefinished or unfinished hardwood flooring, sanding and finishing. Refinishing and recoating of existing hardwood floors. Installation of subfloors and underlayments as needed and preparation of slab surfaces as needed. Some repairs on a case by case basis. Consultation on selection of types of flooring and flooring products to insure best fit for customer's needs. I do primarily residential work.

Services we don't offer

Carpet or vinyl installation.

Amenities

Free Estimates
Yes
Warranties
Yes

Accepted payment methods

Check

Reviews

1.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%
Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
Write a review
Showing 1-1 of 1 reviews
Cal T.
08/2018
1.0
flooring contractor
  + -1 more
Lee Tuttle, sole proprietor, destroyed our hardwood floors and WALKED OFF THE JOB. (1) We choose ebony with a hint of Jacobean but he applied a stain with too much Jacobean but; nonetheless, we accepted it. (2) He proceeded to apply an oil-based polyurethane finish which is amber and darkens into a deeper amber over time and the floor turned to a Mahogany color. (3) He sanded the floor down to bare (white oak) again this time applying pure ebony which looked *perfect*. (4) Instead of switching to a water-based poly which goes on clear and remains clear, he instead applied the same poly and as before the floor turned to a mahogany color. (5) He apologized and WALKED OFF THE JOB with all our furniture having been moved to the dinning room and kitchen two WEEKS before. Now we are scrambling to find another contractor but the earliest they can start is 3 weeks from now. We had already paid him a third of the cost so we are completely screwed.
Description of Work: Installation of hardwood floors in rooms that were carpeted and the refinishing of all hardwood floors.
Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$8,000
Response from Arborwood Flooring
In response to Mr. [Member Name Removed], I did not walk off the job nor destroy his floors. Initially, the client chose a mix of Jacobean and Ebony, Minwax, when I applied the polyurethane, he felt the color was too brown. The initial sample did not have any urethane so the golden tint of Lenmar Polyurethane when applied made the color too brown for the customer's liking. I willingly resanded the floors and reapplied the stain, straight Jacobean in 3 different spots with a different polyurethane, Duraseal which had less of a golden tint. The client was satisfied with the samples. I explained the characteristics of the polyurethane and what to expect when applied in different lighting and natural shades of the wood but the customer apparently didn't understand and went on the internet to refute what his understanding was of my explanations. I did suggest that a waterbase urethane would provide a more clear finish and would not amber but the customer originally had polyurethaned floors and was reticent to use waterbase urethane because of durability concerns. I initially installed two rooms with several flush mount vents in accordance with NWFA standards and the customer was happy with the installation. After the second stain application, I applied one coat of the polyurethane and the customer was livid with the color which were exactly as the samples I had provided in which he was satisfied and stated that it was the exact color. I had good rapport with the customer to this point before the polyurethane application. I also worked through the weekend to try and keep the client on schedule. He told me I could I can leave the job with the inflection that said "Leave the Job!" and turned his back and went upstairs. Even if I misunderstood him after leaving, I reached out later that day, (early evening) via email and texting, the customer is an IT professional, to offer what would have been a resolution to the color by switching to a waterbase product. I reached out again the next day as well via text as I chose this method of communication to avoid confrontation, he ignored my communications. I have a record of this. I did not charge the customer $ 8000 dollars as the job was not completed. They only paid for supplies, $ 2000.00 It is always my goal to provide the best service I can to meet and exceed the customer's expectations when possible. I take pride in my work and strive for successful outcomes. Sincerely, Lee Tuttle Arborwood Flooring

    Contact information

    5964 Warpath Rd., Flowery Branch, GA 30542

    arborwoodflooring.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 7:00 PM
    Tuesday:
    9:00 AM - 7:00 PM
    Wednesday:
    9:00 AM - 7:00 PM
    Thursday:
    9:00 AM - 7:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 5:00 PM

    Licensing

    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Flooring Sales and Installation

    FAQ

    Arborwood Flooring is currently rated 1 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 7:00 PM

    Tuesday: 9:00 AM - 7:00 PM

    Wednesday: 9:00 AM - 7:00 PM

    Thursday: 9:00 AM - 7:00 PM

    Friday: 9:00 AM - 6:00 PM

    Saturday: 10:00 AM - 5:00 PM

    Arborwood Flooring accepts the following forms of payment: Check
    Yes, Arborwood Flooring offers free project estimates.
    Yes, Arborwood Flooring offers eco-friendly accreditations.
    No, Arborwood Flooring does not offer a senior discount.
    No, Arborwood Flooring does not offer emergency services.
    Yes, Arborwood Flooring offers warranties.
    Arborwood Flooring offers the following services: Installation of prefinished or unfinished hardwood flooring, sanding and finishing. Refinishing and recoating of existing hardwood floors. Installation of subfloors and underlayments as needed and preparation of slab surfaces as needed. Some repairs on a case by case basis. Consultation on selection of types of flooring and flooring products to insure best fit for customer's needs. I do primarily residential work.
    Carpet or vinyl installation.

    Contact information

    5964 Warpath Rd., Flowery Branch, GA 30542

    arborwoodflooring.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 7:00 PM
    Tuesday:
    9:00 AM - 7:00 PM
    Wednesday:
    9:00 AM - 7:00 PM
    Thursday:
    9:00 AM - 7:00 PM
    Friday:
    9:00 AM - 6:00 PM
    Saturday:
    10:00 AM - 5:00 PM