Landscape Innovations

He was blocking the road and told me to “wait a **** minute”. When I callled him, he called me arrogant and impatient. He was very confrontational and defensive. Not someone I would recommend others do business with. Be careful!

unknown

This guy needs a lesson on how to talk with customers. So rude and makes it sound like an inconvenience that you are calling to ask about giving them business. I didn't even both asking about services. Talking to this joker for one minute gave me enough to know I would never want to do business with this company. It was a two day return time.

Burt was very professional from the get go and showed up on time everyday and stayed as late as it took to get the job done. He and his team dug trenches and placed drains. He had to dig up concrete and asphalt in places to access the area. He coordinated with a great concrete company to restore the area afterwards and I have to say it looks fantastic! He also installed new sod and put fresh decorative rock down on an area that covered the drains. We got to see our new drains in action as it rained heavily the night that the project was completed. I never thought I could be so excited about drains but when the rain stopped and the area was clear with no standing water, I was delighted!! No more soggy mess and it looks lovely. He also filled in and regraded a hole that had been eroding. That was covered with sod too. Thanks to Burt and his team for a fantastic job! It is a relief when a project is completed on time and on budget.

Burt did exactly as he said he would do. He is honest, hard working, true to his word. He also has a great eye for design and cost effectiveness.

I contacted this company to schedule an appointment for a quote on fixing some irrigation problems. The first thing he asked me was where I was located and he had a very negative attitude in expecting I was already out of his service area but in fact I am very close to him. The gentleman on the phone was very clear that his time was precious and he didn't have time to come out and give me a free estimate like his website advertises unless I was ok with paying for a $2,000 or higher job. He has never seen my yard and the issues I"m having so this made me very uneasy right from the start. I tried to explain my problems with water pooling in the yard by my driveway and a water leak I have on the outside facing wall in my basement. He started asking about other existing french drains and started talking about problems with those clogging up and how much of a pain they are. I tried to convey that I just bought this home recently and I don't really know what existing fixes were done here and I really just wanted him to come out and take a look and see what was here and advise me from there. I told him if he was not ok with coming out to give me an estimate unless I've agreed to a $2,000+ job, I would have to find someone else who is willing to actually come look at my yard first. I said I might not have a problem with a $2,000+ job if it's necessary and explained to me what really needs to be done. My biggest problem with this guy was that he had a very negative attitude towards any of the work that I might have needed. If you are going to provide a service to someone why aren't you saying "yes, that's something I can help you take care of" instead of searching for reasons why the job will be a nuisance. The entire conversation was very negative and definitely rubbed me the wrong way and made it seem as if this guy only spends his time on big expensive jobs.

unknown

Burt is such a nice guy. He communicates very effectively. He knows what to do. He knows how to diagnose your water and drainage issues. He was so professional. He told us to try several things first before hiring him to do a large job. Anyone who says he is rude is wrong. He gets to the point and lets you know what to expect. He knows his stuff when it comes to all things drainage and landscaping. I had a pleasant conversation with him on the phone and in person. He got back to me promptly. He serves his customers well in Fayette county. It was so nice to have someone in the area come over to give me a bid in a reasonable matter of time. He was very thorough. I will definitely hire him in the future to do landscaping work on my property. A pleasure to deal with.

Went great, the visit helped to shed light on some solutions and causes.

I hired Burt Young, owner of Landscape Innovations since 1990, to regrade and install grass for my entire lawn of approximately 10,000 square feet. This included creating a slope away from the house foundation and the roll and blend of the contours of the lawn to improve both drainage and visual appearances. My lawn was the eye sore of the neighborhood. What grass I had was overgrown with weeds, rain had eroded the front of the lawn down to the red clay, and a portion of the lawn sloped right into the house which caused problems during heavy rainstorms. I had a couple of landscaping companies provide estimates. The high end estimate recommended installing drainage and a sprinkler system. Burt?s estimate was $7,000 less than this estimate and included grading the lawn away from the house to provide natural drainage and providing me a watering regimen to ensure that the grass became properly rooted. At my request Mr. Young showed me some of his other projects within the neighborhood and after seeing those results I hired him. I gave little guidance other than the grand scheme of things and relied on Mr. Young?s experience to develop the lawn. To this end Mr. Young exceeded my expectations. Several things impressed me with this project. First, Mr. Young personally worked on my lawn all day, each day, all week (I?ve never seen an owner of a Company do that before). Any unforeseen issues were discussed and resolved immediately to my satisfaction. The final cost was $150 over the estimate due to those unforeseen issues (e.g., three underground stumps were uncovered during the grading and had to be removed). The grading was exceptional, not only eliminating the water running into the house?s foundation, but providing beautiful contours. This involved moving tons of dirt from around the lawn; no dirt had to be purchased and brought in. The end result is an exceptionally beautiful lawn and one that I am very proud to have. Without any reservation I would refer people to Mr. Burt Young for their landscaping needs.

It's been a long time since I encountered anybody as rude and patronizing as the man who spoke with me. He identified himself as the owner of the compant but declined to give me his name. I began by making my request for an appointment and from then on, I barely got a word in. He lectured me about how this was the busiest time of the year for landscapers and how I should wait until fall or winter to begin this job. What? Nothing is growing then! I politely told him that I wanted to meet with a landscape architect to help me draw up a plan for redoing my borders around my home and he interrupted by telling me that most landscapers, including him, were far too busy now with high dollar homes and businesses to bother with me out in Grantville. He also said he didn't even know where Grantville is which is unfortunate because it is only about 20 minutes from his business addresses in Fayetteville and Peachtree City. He implied, from his comments, that I really didn't have enough money for him to bother with me and that I obviously had no idea of what I wanted to begin with. I was flabbergasted. I have had several other landscapers come here to provide quotes and none of them had ever treated me this way. As I attempted to explain my position, he just hung up on me. I guess what he didn't realize is that my farm and home here are large by community standards. The area around just my house is over an acre and there are several greenhouses as well as a 6000 square foot house. Two koi ponds and a big yard. 20 acres in pasture for the horses. I haven't redone the landscaping since I moved in over 14 years ago and things are a bit overgrown now and need replacing. I was hoping to work with a credible and knowledgable expert on the design, purchase, and installation of new landscaping. I am a senior citizen and cannot do all that work myself. I guess I will just have to look elsewhere for assistance. Unfortunately for this rude man, money was never the problem here. It's a nice job for someone who wants to do the work.

Landscaper was on time, the work was well done, fairly priced and looks fabulous!

Burt Young coordinated the efforts of three companies and personally directed the building of the walls and corresponding landscaping. With over 20 years experience. He supervised and kept the project on schedule. Very professional and complete satisfaction.

I will not recommend them. They did not complete the job thoroughly and came back twice and still not correct. I do not think I will use them again. I had them landscape my front and back yard with grass. It did not appear right. The yard is not drained correctly. They did drain first and did each time. They did come back twice and tried to fix it. It did not worked out well. They were competitive.

It went well. They did a good job. We would use them again.

This was a phone estimate, as they were booked through July and Burt at Landscape innovations wane Ted to make sure that he informed me about this. In case I needed it done sooner I should find some one else. I thought that was fair. The estimate he provided seemed to be fair.

Burt Young and his team were outstanding bid to completion. He is a professional who genuinely cares about his client. They did a marvelous job and work extremely hard and even saved us money after the bid. He could have charged us the exact bid amount but found areas to effectively save us money and still make the landscape look fantastic. We will not hesitate to use Burt again and highly recommend them to those seeking to upgrade their landscape or outdoor project.

It went very well. They did outstanding work. They did pretty much what they said they were going to do. They were on time and did a good job.

unknown

They started on a Tuesday and when I got home Wednesday night, the entire job was completed. Everything discussed and on the porposal was completed and the sidewalks and driveway were cleared of any dirt and debris. I am very pleased with the work and will certainly call Landscape Innovations when I add more landscaping to the yard.

They were good. They are reliable and come when they say they are. They were very efficient and very knowledgeable. They fixed up the front of my house to be very nice and it looks really good. I also think their price was reasonable. I have called them and they have gave me advice after the fact.

Mr. Burt Young was the proprietor. I spent $6000 or $7000 on the job. The job went well in the end in terms of the final look and the product. We had an agreement initially to get the job done by a particular date and that date was not met. I did not think that it was initially doable. Then, we had a long wait period between when the ground was dug up where nothing was on it and laying down sod. The wait was not due to the weather but it was due to the contractor having other clients and not having access to the machinery. So, he had over committed in the beginning. He said that he could do the whole thing by a particular date but then, he could not but it worked out in the end. This was the main concern that I had. The other thing was that, he was an innovative person but my husband wanted this job done quickly. We also wanted new ideas but also wanted to be clear about what would get done and when it would be done but he kept bringing up new ideas all the time. I said yes after the initial ideas but I also wanted action and wanted things to happen by a certain date where as some people were creative but I was not so pragmatic.