At J&R Heating and Cooling, we have over 20 years of experience in the HVAC industry. It is our mission to provide our customers with a dependable, family-owned and operated company that provides all of their heating, cooling, and air quality needs. We are committed to offering the highest possible level of service, maintenance, repair, and installation at the most reasonable prices. We service all brands of equipment. SATURDAY AND SUNDAY HOURS ARE BY APPOINTMENT.
It didn’t go! Received call immediately after my inquiry and scheduled appointment. Received call following day to reschedule for same day 2 hrs later. On day of appointment waited and waited, unfortunately no show no call. UNPROFESSIONAL! The other recommended Pro provided estimate and project in progress..
Description of Work: Replace/install new HVAC system
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from J&R Heating & Cooling
Mr. [Member Name Removed], I believe you have the wrong company. We do not have you listed in our system and we have never not shown up at a service call. Your time is valuable and we respect that. Although there are times that technicians may run late, we would never not show up. We are a small, local business and we take pride in being both honest and trustworthy. I apologize again that you experienced this, but I can guarantee that it was not our company that you had this experience with. I welcome you to call us at any time at 770-376-6760.
Simone B.
10/2020
5.0
heating & air conditioning/hvac
+ -1 more
Amazing! Joe is awesome. He was attentive and knowledgeable during our initial site visit. The attic and HVAC system were attacked by raccoons...and it was just a mess. Instead of trying to bamboozle me into purchasing a new system, he did a thorough check of the existing system, and we found it worked!! He walked me through the repairs, and his pricing was fair. Joe was punctual to his appointment time, and returns phone calls and emaiils with haste. The estimate and appointment scheduling was very professional, and prompt. Joe has been the best contracting experience I have had in a long while. J&R Cooling & Heating is family owned and operated. They aren’t out here trying to take advantage of the client, and stand by their work. I highly recommend this company! You will not go wrong by hiring them. I wish you could duplicate their work ethic, just stellar!
Description of Work: New duct work
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Yvonne A.
08/2020
2.0
heating & air conditioning/hvac
+ -1 more
Over the phone I was told that the service call of $87 would be go towards the repairs if their company did the work... I agreed. However, when the service man got there, inspected the repair work, put a putty looking substance on the part needing repair that did not adhere or stiffen, he then said he had to order a condenser pan and charged me $87 for the service call and $45 for the work he said he did (putting puffy substance on broken part). I paid the amount asked, but want other unsuspecting customers who may use this company to be aware of some of their tactics.
Description of Work: Condenser pan
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
$132
Response from J&R Heating & Cooling
I apologize for the miscommunication/misunderstanding. Our service/diagnostics call charge is $87 and covers the cost of the technician diagnosing your system. That charge never goes towards the repair. If you had to replace your system, the $87 would be credited towards a new system. We take pride in being an honest, trustworthy company and your satisfaction is our top priority. Therefore, we would like to reimburse you for the repair. Please call our office at 770-376-6760 to let us know where to send the check.
Robert F.
06/2020
5.0
heating & air conditioning/hvac
+ -1 more
Outstanding professional service. Joe arrived on time and quickly diagnosed the problem. Explained the problem and the cost to repair. He did not try to sell me a new system. I will definitely call again for all HVAC issues. Reasonable prices. Highly recommended.
Description of Work: Serviced A/C
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Rita P.
09/2019
5.0
heating & air conditioning/hvac
+ -1 more
Great! Responded immediately to request for quote. Provided professional, reasonable estimate right away. Scheduled our job, arrived on time, performed work and cleaned up the mess. Thank you Joe and Robin. We will call you the next time we need HVAC work.
Description of Work: Repair and replace torn duct work in crawl space.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
J L.
08/2019
5.0
heating & air conditioning/hvac
+ -1 more
Excellent. Joe was direct, honest and informative.
Description of Work: Air conditioning repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Lee G.
04/2019
5.0
heating & air conditioning/hvac
+ -1 more
Joe was great. Turns out my state of the art thermostat had defaulted to incorrect settings due to a power outage. Joe did not charge for his time. True integrity which is why I am repeat customer.
Description of Work: Heat pump heat function was not working.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
James H.
07/2018
5.0
heating & air conditioning/hvac
+ -1 more
Great service. Reasonably priced.It didn't take long to make an appointment. I will definitely call him again.
Description of Work: AC Unit not cooling
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
eric C.
06/2018
5.0
heating & air conditioning/hvac
+ -1 more
Went well. Will definitely hire again.
Description of Work: Uh, heating & cooling
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jeff K.
04/2018
5.0
heating & air conditioning/hvac
+ -1 more
J&R contacted me immediately after requesting service through this site. They set up a date to come by. I got the call that morning that he was on his way. He performed the inspection with no issues. He then thoroughly explained what he did, the warranty on the work, and took payment before being on his way. He was very friendly and professional. There were no issues, and I have no complaints. I would definitely use them again.
Description of Work: Annual inspection and tune-up on A/C system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
James R.
01/2018
5.0
heating & air conditioning/hvac
+ -1 more
Very professional; took the time to explained everything from start to finish; got my unit up and running in no time. Will be calling this company again. The price was very reasonable.
Description of Work: Repair HVAC; not heating
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$87
LaShawn S.
11/2017
5.0
heating & air conditioning/hvac
+ -1 more
Great Communication. Very professional. and HONEST!!!! They are my go to people for HVAC needs for my homes. Hire Them!!!! Seriously.
Description of Work: J and R have come out to my Fayetteville home to do repairs on both old units. Very honest and informative regarding repair vs replace of the units. When it's time, I will definitely call J and R for new units.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Todd M.
09/2017
5.0
heating & air conditioning/hvac
+ -1 more
Go ahead and call J&R now and set up a consult, don't worry, I'll wait... Done? Good, because you won't regret that call. From start to finish, I couldn't have asked for a more friendly, professional, or understanding team than J&R. The install was meticulous, very detailed, going over the work to ensure nothing was missed. The quote was outlined from the beginning, any questions were answered without hesitation, and the details of the install were clearly outlined with no sneaky business. I knew what I was getting into, and everything was clear. So now I have a new, more efficient unit. Considering mine was probably built when the dinosaurs roamed the Earth, I don't regret a thing. Most of all, I do not regret giving J&R my continued business as long as I am living in the area.
Description of Work: Quote, and new Air Conditioner, full replacement,
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,700
Carrie H.
07/2017
5.0
heating & air conditioning/hvac
+ -1 more
Excellent and efficient company! Very honest! I highly recommend this company and will be using them for any future a/c repairs.
Description of Work: A/C needed refrigerant.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Michael J.
07/2017
5.0
heating & air conditioning/hvac
+ -1 more
Excellent customer service and very professional. Would highly recommend.
Description of Work: The air in my house stopped working. Joe quickly identified the problem and had the house cooling back down in no time at all.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Larry H.
03/2017
5.0
heating & air conditioning/hvac
+ -1 more
Joe, expert technician, always thorough, honest and concerned with keeping the systems at their peak. All work and installation has been superior. More like a friend than just someone you hire to do a job. J & R, my first, last and only recommendation for HVAC.
Description of Work: Regular maintenance and needed repair or outdated system; installation and maintenance of high efficiency equipment.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jane J.
03/2017
5.0
heating & air conditioning/hvac
+ -1 more
Joe is a true gentleman-very knowledgeable-we have never had any problem because he knows what needs to keep everything working properly. I have recommended him to neighbors and they all think he is great!
Description of Work: Semi-annual maintenance-change filters & replaced board in unit up in attic when it burned out after 13 years of us.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$310
Frances S.
02/2017
5.0
heating & air conditioning/hvac
+ -1 more
The service person was on time and worked efficiently with a complete explanation of work completed. The entire experience went very well.
Description of Work: J&R Heating & Cooling has been providing my service contract for several years now. The company has responded promptly and have been most professional with both quality work and fees that are reasonable. I would recommend this company to anyone and would definitely hire them again. I have been highly happy with the service. Frances St. John
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Nell G.
02/2017
5.0
heating & air conditioning/hvac
+ -1 more
J&R provides excellent service, and I have contracted with them for years. They are responsive, professional, and always do a complete job when here. The prices extremely reasonable, and time is taken to troubleshoot potential problems. The quality of work is great. I could not be more pleased to have them providing service to my home.
Description of Work: Ongoing Maintenance of my Heating & Air Systems.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Hank H.
02/2017
5.0
heating & air conditioning/hvac
+ -1 more
outstanding....always on time, professional and quality work
Description of Work: HVAC maintenance and repair of multiple systems/properties
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Shannon R.
02/2017
5.0
heating & air conditioning/hvac
+ -1 more
J&R has always been a reliable company and their services are top notch. They have always performed at a higher level than other companies. J&R identified a problem in 30 seconds, whereas it took our home warranty company 3 separate visits. All of their repairs have been right the first time without fail. You just can't trust anybody to come into your home and take care of your HVAC but you can trust J&R.
Description of Work: Multiple services over years including faulty wiring, leak from coil, faulty capacitor, installing thermostats, etc.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Lexann J.
02/2017
5.0
heating & air conditioning/hvac
+ -1 more
J&R came out promptly and fixed the problem. After that, Joe became my regular Heat & Air maintenance guy! Joe is always on time, quick & efficient, friendly and reasonably priced.
Description of Work: My A/C was not cooling, and I called J&R based on a recommendation from a friend.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$210
Carter J.
02/2017
5.0
heating & air conditioning/hvac
+ -1 more
We checked around for prices and J and R gave us the best price. He showed up on time, was very polite and everything was cleaned up after he was done.. I could not ask for a better experience.
Description of Work: We needed a whole new AC unit..
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
LaRheasa T.
02/2017
5.0
heating & air conditioning/hvac
+ -1 more
My heat went out during one of the cold snaps in December and Joe was very quick to respond. He did all he could to keep the system running until they were able to get it replaced. He was very quick to return calls and text during the whole process. I was very pleased with the work and response times. I would definitely recommend them to anyone needing Heating and Air work done.
Description of Work: They replaced our heating and air system as both were old and the heater quick working.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Carissa E.
08/2016
5.0
heating & air conditioning/hvac
+ -1 more
I could say a lot of cool things about my experience with J & R Heating and Cooling but let me hi-lite the things that stood out to me. Joe was friendly from the start and a pleasure to do business with. He gave me the best price and I am more then happy with my purchase. He never tried to sell me anything I really didn't need (or want) and he explained everything he was doing every step of the way. Secondly, I believe the little things mean the most. Today in the mail I got a personal note of thanks. I appreciate the fact that J&R took the time to hand write out a note of Thanks and they appreciated my business. (Now a days people will send an automated email). I wish him years of success. Joe is an honest hardworking man who deserves a prosperous business. Trust me. Call Joe. You will be glad that you did.
Description of Work: I asked for a quote on a new AC Unit (14 SSER) and a new AC Unit (16 SEER) with a new furnace
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Service Categories
Heating and Air Conditioning
FAQ
J&R Heating & Cooling is currently rated 4.9 overall out of 5.
Sunday: 7:30 AM - 5:00 PM
Monday: 7:30 AM - 5:00 PM
Tuesday: 7:30 AM - 5:00 PM
Wednesday: 7:30 AM - 5:00 PM
Thursday: 7:30 AM - 5:00 PM
Friday: 7:30 AM - 5:00 PM
Saturday: 7:30 AM - 5:00 PM
J&R Heating & Cooling accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa