PREMIER GUARDIAN SECURITY INC

I used this company because my neighbor recommended and uses them and knows the owner and the salesman personally. The owner personally installed his system, which I think has a lot to do with how pleased he was with his system and experience. I was hoping for the same. Instead, I have had the initial installation call and two subsequent service calls performed by this company by a tech named Terrence. On all three occasions he was no less than 20 minutes later than promised, and as much as 30 minutes late. He did call each time to tell me he was on his way, but the call usually came about the time he was supposed to be arriving and there was never any apology for being late. For the installation, he showed up in a company vehicle wearing a uniform, came in and we walked through what I wanted again. None of the specific information about which zones should be armed in which mode was relayed to him by the salesman as promised, so we spent another 20 minutes going over that information again. I was told by the salesman that installation should take no more than an hour and a half to two hours. Terrence took well over 3 hours to perform the installation, much of which was spent unboxing all of the sensors and materials and sitting on hold with Honeywell tech support so he could ask them questions on how to install the system. After he finished, he walked me through how to set the alarm and a few of the functions of the keypad. I was not shown that all zones were working as I requested them to work. After Terrence left, I decided to try the various functions of the alarm since it is in test mode with the monitoring company for 48 hours after installation. The door into my garage from the house was supposed to be on a delay timer when you open the door so you have time to turn off the alarm -- it wasn't. It immediately set off the alarm when I opened it. My office/music room has a motion sensor that is supposed to be armed when in Stay mode OR Away mode. It was disarmed during Stay mode instead. Also, the monitored smoke detector that was installed was constantly showing a fault on the alarm display. I called Terrence back on his cell that he gave me if there were any installation issues. He told me before he left that he would be in the area doing another install and could come back by if there were any problems. Left a voicemail on his cell and heard nothing for a few hours. I called again and got him and his response was "Oh, no one came back by?" He no longer had time to come that day, so he promised to come the next morning (Saturday) and fix everything. He showed up this time in street clothes, again late. He immediately fixed the issue with the door to the garage and pushed a lot of buttons trying to fix the other two before calling Honeywell again so they could tell him how to fix it. Was on hold a solid half hour and fixed the smoke alarm issue. He told me he fixed the motion sensor issue as well. After he left, the motion sensor now did arm when in Stay mode as intended, but even when the system was disarmed it would alert loudly "MOTION DETECTED!" any time you walked into the room. I called his cell again to have him rectify this and never got a response from him. Fast forward a couple weeks and I get a call from Security Networks just asking how my installation went, if I was happy with it and went over the details of the monitoring cost, etc. I told them about the installation snafus and they promised to contact their dealer (Premier Guardian) and have them rectify it. At least two weeks later I got a call from Premier Guardian saying they wanted to come fix my issue(s). So we scheduled something. I hoped that I would get the owner for this visit, but again I got Terrence, this time wearing an ADT uniform, which struck me as odd. He pressed a bunch of buttons on the panel and said he took care of the issue of the motion sensor alerting out loud any time you walk by armed or not. He also checked a window sensor in the bedroom, which he said they had gotten a call from Security Networks to check on because it was reporting an equipment issue (which I was never alerted of). Said everything checked out with that now and left. Still the motion sensor made the loud alert. Why he didn't check this physically before he left I don't know. I gave up and just turned off all audible alerts on the system so it only verbalizes anything when there is an alarm triggered. It was no longer worth the trouble dealing with these people. Their equipment seems to function quite well, so I have no problem using that again. The service, however, left much to be desired.