Posey Home Improvements, Inc.

Working with Jack and Caitlin from Posey Home Improvements has been a great experience! They offer new roofing, windows, gutters and more.

Posey's did a great job of installing 22 new replacement windows on our home in Evans. The original windows had been up since 1996, when we built our home. From Larry Hogue's estimate to Jack Posey's measurements to installation by Allen Williams, Tyler, and Mike, the process was well done. The installation team was very efficient and installed the windows in under two days. They did an excellent job, and this is not a do-it yourself project. We got Wincore 5400 windows, and they are beautiful and much more efficient than our old windows.

They did a very professional job and kept me informed throughout the process. New windows and gutters made the house look much better and of course they function better as well. They cleaned up well after the project was finished. Would definitely consider hiring again.

It went well. The owner of the company provided the estimate rather than an employee. I explained our objectives and he tailored the job to meet our objectives.

OUTSTANDING!!!!! Another outstanding job done by Posey Home Improvements. Jeff and Doug did an AMAZING job replacing the Aluminum siding and repairing all the rotten wood damage I had to the fascia and freize of the house. They were meticulous in the details and are truly professionals at what they do. Once again I was SOOOO glad I listened to Mr. Posey's recommendation about using a textured, vinyl coated siding and putting architectural ridges in the siding. I was/am absolutely thrilled with the architectural detail the siding adds to the house. Thank you so much for making my house more beautiful. Highly recommend this company and will be using them again in future.

Outstanding. I was very impressed with Mr. Posey's presentation/plan when he came for estimate. He was on time and was very patient in answering/explaining the many questions I had. Mr. Posey pointed out things about replacing my roof that other contractors had not. I love my home and wanted to make sure I hired a contractor that would do the work properly. I found that company with Posey Home Improvements. I am SOOOO glad I listened to Mr. Posey's suggestions on spending a little more by upgrading the vents and plumbing vents that went on the roof. The roofers were on time if not a little early and worked very hard. Definitely knew what they were doing. The only slight problem was only one of them spoke very little English. We managed to communicate though. Roofers also did good job cleaning up. Mr. Posey or his staff were always prompt in returning calls/text. I highly recommend this company and will be doing more home repairs with them.

Never received call back or quote despite calling them 3 times.

Several years ago we had our home completely re-sided and had some gutters installed. They did very good work, on time, and at a very reasonable price. We were very pleased with them at the time. Because of past experience, we called them this year to add gutters to the rest of the house. They were timely with the estimate and they scheduled the work. Schedule time came and went. No workers, no calls. We tried calling several times and got an answering machine and no returned calls. Finally called the salesman's cell, but got no commitment for the work. In frustration, I got the owners number and called him. He had no clue about his workers schedule or our particular job. He said he'd find out and get back. No returned call. Finally, after several go-arounds, with missed scheduled work times, another contractor, not Posey's crew, showed up and installed the gutters. Several days later with the first rain, the gutters leaked profusely between the house and gutters. Called them about the problem. They said the crew would come out and fix them. No one has shown up and no returned calls. I'm very disappointed in Posey. I don't know what happened between our good experience and this one, but we will not use or recommend them again. I'd like them to fix the gutters, or remove them and refund our payment.

Estimator was punctual and very knowledgeable of the task at hand. His presentation was extremely professional and he explained all options available to me. His visit was promptly followed up by a written estimate. I ultimately chose to go with a less expensive company but will certainly call Posey in the future

They were first class. They did a great job. They were on time, I thought there would be a mess, but they cleaned up after, and I called about a little thing that they didn't do, and they came back the next day, and did it. It is a first class operation. I already told them that I have some more work, and I will give them a call.

Not sure of the exact date, but I think it was in September, After researching on Angie's List for someone to reshingle my mother's roof, I called Posey's and spoke to someone who made an appointment to come out and to give me an estimate, was just as polite as could be on the phone, but the appointment time came and went, and no one showed up or even called to say they would have to reschedule. Never every heard another word from them. Very unprofessional. |

Contract provided an acceptable estimate to the Board of Directors who accepted the proposal. The contractor began work and completed the job in 2 days. The work included repairing some water damage around one of the windows. The BoD was satisfied with the work and approved payment. Many club members have commented on the new windows and all have spoken favorably on the quality and appearance.

Driver for a crew backed over our Magnolia tree, they said it would be replaced, but nothing yet. They must be busy because when we tried to contact them after we signed an agreenent they didn't answer the phone. Had to call them feom a phone that they didn't have the number memorized so they picked up right away.

Met Mr. Posey at the Augusta Home Shoe along with other home improvement companies selling replacement windows. He call within a week to arrange an appointment to show his products and provide an estimate on the cost. .We talked to several other local window providers whose products were more and less expensive than Mr. Posey's. We wanted double hung insulated windows that could be cleaned from inside the house thereby elimating the need for an outside ladder for some of the windows. All the vendors had such a product but reduced the amount of glass area by as much as 2 inches. That makes a huge difference if one wants to see the outside for any reason and in our opinion makes the windows look smaller when viewed from the outside. Mr. Posey provided the estimate; said the windows would take about two weeks to obtain from the factory and he would call once the windows arrived. Just a little over 2 weeks later he called to setup an appointment for installation. The date was selected and the workers arrive on time on the date selected. Work was postponed one day due to high winds and the possibility of wind damage to the new windows. The crew arrived on time the next day and commenced work as promised. They installed 15 windows of 3 different sizes; completed the framing around the windows; conducted an inside/outside inspection of their work; cleaned up all work areas; and requested we do our own inspection of their work in order to correct any deficiencies prior to departing. They immediately aplied additional caulking on a couple windows; cleaned up and packed their equipment and departed before 5 PM. We have been very pleased with the entire experience and have had no call back requirements. Additionally, the crew was polite and friendly helping to make the experience as painless as possible.

They are alright; you just have to stay on them all the time.

I met Mr.Posey at a Home show in Augusta, Ga. I had him to come out to give me an estimate on putting up a balcony on the house. He came out a few days later (after I had called him) and looked at the area in which I wanted the balcony to go and he explained that It wouldn't be a good idea. His reason seems acceptable therefore we started to talk about adding a sun room. We wanted to see some of his work before we made a decision. He took us to one of his customer to see his sun room. We like what we saw and preceded to do business with him. He explained the entire process from start to finish. Also he explained to us how long the job will take, etc. He gave us a quote for the size room we wanted and that was exactly what we paid. He also encouraged us to compare the size room with other companies to see if he was comparable or maybe a little cheaper. We did and he was. It took him all most a week to complete the job. He did it within the time frame he quoted us. What he didn't tell us was about the new fire code law in GA. That the entire house had to be upgraded with fire alarms. When the inspector came out to inspect the sun room that was the first thing he hit us with. Mr. posey said he knew the law was there but no one had enforced it. So he had to get some one to come out an install fire alarms throughout the house. Also he had to put a step in front of the door in order to meet the inspection codes. We had a wind storm to hit the room a year ago and they had to come back out to repair the roof and just the other day we had a hard rain and there is a leak in the roof. This sun room is only 2 years old. We are still waiting for the repair work to be done. I am sure he will get it repaired. For this room to be only 2 years old I wouldn't expect these things to be happening so soon.

I was given a quote for a sunroom. I decided to take the offer. I was told that he made a mistake on his figures. I called twice to ask for another quote. May call was never returned.. Anyone can make a mistake. But he never called again.

They were "johnny on the spot" giving us a quote. They have a reasonable price. They are replacing our roof, skylights and putting us another skylight in, and their quote is $11,900. They responded quicker than anyone when we called them to get a quote. No one referred them to me, I found them online. I give them high ratings and they will be coming out to do the work next week.

We found this company through a Supersavers coupon, which guaranteed 50% off labor if we signed a contract in October. We signed the contract on 10/22/2011, with Alan Hamilton (the saleman for Posey Home Improvements) assuring us that our prices were 50% off labor. We had nothing to compare it with, so we had to take the salesman's word for it. During discussion of the work to be done, Alan quoted us three different tile prices: one for a single sized tile (can't remember quote), one for two sizes ($2,200), and one for three sizes ($2,600). We opted for three different sizes. He asked for and received 50% up front ($1,875). We needed our dining room ceiling and drywall repaired and we wanted ductwork installed to direct our hot moist air from the kitchen and bathroom. Both the kitchen and bathroom already had the vents, so no electrical work was necessary. As we talked, I mentioned that we were remodeling our kitchen and had plans to install vinyl flooring over the unfinished wood floor. I mentioned that I really wanted porcelain tile but that we did not feel that the floor would be sturdy enough for it. Alan immediately told us of the many projects that he had done, amazing us with his supposed vast knowledge, and assuring us that our 90 year-old tongue-in-groove wood subfloors and floor joists would easily hold the weight. Alan showed us Posey Home Improvement?s general contractor?s license, liability insurance, and A+ BBB accreditation. We explained our past experiences with contractors failing to get proper building permits, poor workmanship, illegal contracts, poor work ethics, and lack of consideration for our property. Alan assured us that he was ?anal?, requiring perfection from his workers. Below is a succinct but not complete list of our experience with this company: 10/29/2011 - Alan cancelled his meeting to go with us to select porcelain tiles. However, he gave us a price range of $4 to $6. At Carpet Mart on Peach Orchard Road, we found a Mohawk Mandelane ColorBody Porcelain Tile (sage brown) which embodied the color, durability, and slip resistance we desired. Aaron Dobbins said he would sell the tile to Posey Home Improvements at the contractor?s price, which was lower than the price listed on the sample board and within the set price range. We brought the sample board home. 10/31/2011 - We met with Alan and his installer, Mike (do not know last name), who took the sample board with him supposedly to find it at a cheaper price. He was supposed to bring the sample board back that day since it was on loan from Carpet Mart. After we called asking about it for two days, it was left on our front porch on 11/2/2011. When we returned the sample board to Carpet Mart, Aaron told us that Alan had called him trying to get a cheaper price but he was already at the lowest price he could give them. We told him that Alan had called, saying that the tile had been ordered and would be arriving within a week. We also remarked that Alan had also told us he had found the tile elsewhere at a cheaper price. This comment flabbergasted Aaron, who said that there was only one Mohawk representative for the entire CSRA and he knew that he would not sell his product somewhere else at a lower price. He said he was dubious--but we dismissed his remark at the time. The tile came in on 11/11/2011. 11/14/2011 - Mike and Dennis removed everything from our kitchen, then removed the oak floor so backer board and tile would match the height of the current flooring in the rest of the house. During the move, they broke one of the window panes on my back door. The old tongue-in-groove flooring was nailed every 8 inches with old square-headed nails. Instead of removing the nails from the flooring, he drove them in, leaving some sticking up. They saw that I had a large TroyBilt cart in my back yard and asked could they use it to haul away debris. Since the debris was relatively light, I agreed. They returned with my cart overladen with boxes of tiles, a tile saw, and other materials. The tires were completely flattened and my axle is now bent. The tiles in the cart were not the tile we had selected nor were we aware of the switch until after the kitchen floor was completely bare and our oak floor demolished. When we questioned them, both Alan and Mike told us that the tile was identical to the tile we had selected. Alan even went on to say that its only difference was having a different brand name ? much like Whirlpool and Kenmore products. We no longer had the sample board to compare it with and felt pressured to accept the tile, knowing that we would spend quite a while without the ability to cook, take hot baths, wash dishes, and wash & dry our own clothes at home. We now believe this was a deliberate tactic to force us to accept cheap tile. Alan initially told us that Mike would use tile spacers to keep the tile grout lines small and uniform. Mike did not use spacers and when I called to ask about it, Alan told me that Mike could not use spacers because our floor was not square or level. We have since contacted a tile expert who has refuted this claim. Mike left areas in the backer board that were too wide to properly seal the subflooring and did not tape the backer boards together to complete the seal. He also told us we could walk on non-grouted tile after it set. After having problems with tile popping up, we checked the thinset bag ourselves and discovered that this was not recommended. Mike told us we could walk on the grouted floor by mid morning the next day after it was completed, and once again, after having more tile and grout problems, we checked the grout bag ourselves only to find that a minimum 24 hour dry time was recommended before walking on the tile. Mike and Dennis pulled down the damaged dining room ceiling two days before the drywall experts arrived, leaving a gaping hole in our ceiling during hot weather. They left the back door open during the nearly the entire time while they were working. 11/21/2011 - Mike told Dennis to run the bathroom ductwork. He came down saying that he was too large to fit into the area and that someone smaller would have to do the work. Later, miraculously Dennis was supposedly able to complete the work. After Mike & Dennis had left that day, the vent would not work. I called Alan when I realized this and told him that we were going into the attic to find out why. Alan told us not to worry about it and let Mike handle it the next day. Mike & Dennis returned the following day and went straight to our bathroom. They were able to get the vent to work by adjusting the flapper through our bathroom vent. He told me that the ductwork was too close to the flapper to allow the fan to turn on. I noticed that the outside vent was bent and the hole around it cut unevenly. There were unsightly gaps showing around the vent itself. Our suspicions aroused, I had my husband get a ladder and feel for air flow while the vent was turned on. There was no air flow. We went into the attic and found the ductwork lying across the vent in such a manner as to appear to be connected from the bathroom below. It was also laid out to appear to be connected to an outside vent. With my video camera recording, I went up the ladder and removed the vent, only to find that it was not connected to any ductwork, the hole had been cut right in the middle of a rafter, and the vent itself had been notched to fit around it. I stuck the camera into the hole and videotaped the entire area. We found no ductwork or hole. We reviewed our surveillance cameras and found that Dennis had brought no visible tools into the attic or to the side of the house (with the exception of a ladder). Apparently the entire job was done with a box cutter or similar device. We made backups of the entire charade, including Dennis notching the vent behind Mike?s work trailer and picking up metal pieces. Right after Dennis supposedly ran the ductwork, Mike was anxious to get the remainder of the money we owed, stating that ?Jack wanted his money,? even though we still had tile problems, he had not repaired our broken back door window pane, and he had not reinstalled our ceiling fan. We paid him $1050, refusing to pay any more until the remainder of the job was completed to our satisfaction. The window pane has since been repaired; however, the last time Mike was here (11/26/2011), he was to remove cracking grout and regrout it. When he left, several areas were left ungrouted. He told us that he had to go out of town and that Alan would come finish the work. I called Alan on 11/28/2011, letting him know that Mike had not finished grouting the floor. He told us that he had spoken with Mike over the weekend and they had decided to pull up the floor and redo it completely. With all the shenanigans that had been pulled, we insisted that he order the tile we had originally selected and use proper tile laying techniques. We also told him that we were burned out and wanted to wait until after Christmas to do the work. On 12/4/2011, I sent a grievance letter to Alan Hamilton via certified mail. Jack Posey, III intercepted the letter and called. He showed up on 12/10/2011 to see for himself what were the problems. Mike was with him. We explained our position. He offered to regrout the tile they had laid and forget the remainder of the money we owed them. We did not accept the offer. We wanted what we had selected laid down and nothing less. He stated that he would not have the money to do it until February 2012. We agreed and asked for written confirmation to which he agreed. I sent him an email outlining our conversation and agreement and requested a read receipt. We have not received a written response or read receipt to date. We are now considering legal action.

They did a good job and I will use them again in the future.

We contacted Posey's Home Improvement to repair some vinyl siding, install some new gutters, as well as to replace some old, poorly done gutters. Chris came out later that same day to do an estimate. He performed measurements on the house for gutters and the area on the house that required siding repair. He was very likable and professional, he even befriended the family dog before leaving. He told us that he would call us back with an estimate. After several days, however, we had no calls. When we contacted the main office, they stated that they had tried to call us, even though we had received no missed calls or messages from them. Even after contacting Chris directly and leaving a message, we still did not get a call back with an estimate. After several more failed attempts at contacting Posey's, we gave up. I guess our job wasn't worth their time. We found another contractor to do the job. We were very dissapointed, as Posey's was recommended to us by multiple family members. Due to the cold shoulder treatment, however, we will not be hiring them for any work we would like done in the future.

They did excellent service and a good job. They did clean up really well.

After shopping around we found Posey's to have the most competitive price. Great job, it just took longer than originally promised.

The work went really great. They did a very good job. They were very professional and fast. They cleaned up well. We didn?t have any problems. They did a very quick job. Their price matched with what we wanted. We would definitely use their services in the future too.

We're unsure of whether or not they were the cheapest as our real estate agent got them because it was improvements that had to be done before/soon after purchasing our home. They were supposed to come out and replace them and never showed. A week later we remembered (as we had been busy on the rest of the house) and called them and they said they came out but no one was here. Guess they decided not to call us and reschedule.... (we had already given them half as a deposit, so we couldn't go elsewhere)