Bulldawgs Plumbing

RIPPED OFF!!!!!!!! Had them for lawn care for one year and were great; therefore, we thought we would call them for a sprinkler repair. My first red flag was when I called to schedule the appt. The girl said that they do not come out to just give an estimate..there would be an $85 service call. When I asked how that would factor into the total cost as we knew we wanted them to repair it, she stated that it would be $85 each additional hour. On their website they state "free estimate with repair". The owner called me back to schedule the appt and our BIG MISTAKE was telling him to come over and assess/ repair the sprinkler system while we were not home. He called at noon while I was at work and told me he was on his way to our house. I told him that we had concerns about the $85 per hour rate taking all day to find the problem, but he assured me that he would call me if he saw that it would run into a lenghtly job. After about 2 hours, he did call me and told me that he had been digging the whole time and had not found the problem. I made my 2nd mistake in telling him I would not be home until after 3pm and told him to keep on working since he assured me he would find the problem. When I arrived home, he was sitting in his work truck talking on his cell phone and told me he was taking a break. He then showed me the 1 sprinkler head he raised and had braced against a rusty pipe. He then proceeded to show me the 1 small hole he had dug around one sprinkler head in the damaged zone and went on and on about how screwed up our system was due to 1/2 inch pipe being connnected to 1 inch PVC. He said he spent all his time making a fix for this head out of PVC because he didn't have parts and if he had to go and get parts it would cost us more money since we were on the clock. He then showed me the one head he had raised and pushed on it causing it to break. He said he would fix it before he left. I told him to stop working and that we would get another company to come and repair everything. He told me that he will clock out at 4:30 pm and needed to collect the money before leaving. He wrote up an invoice for an $85 service call + 4 1/2 hours of labor at $85 and $30 in parts. When I asked him what parts he stated that he used pieces of PVC to build the thing he added to the one head. In all the bill was almost $500 for "looking at one head" and raising another. I told him that when I called initially I was told the $85 service call would count for the 1st hour. He called the office to try to tell me I was wrong but took off the $30 in parts and some of the service call for an even $400. We had to call another company and they fixed the whole zone within less than 1 hour, moved other heads, and checked the whole system for around $200!