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Arrow Exterminators Augusta - 4631385

Pest Control, Animal Removal

About us

In 1964, Starkey Thomas founded Arrow Exterminators, the parent company of Stark Exterminators and it remains family owned and operated today. Stark Exterminators is a full-service company specializing in the best Pest Control services, Termite Protection, Mosquito Prevention and Control, Fire Ant Control, Wildlife Control and Exclusion Services, Lawn Services, Handyman Services, New Construction Treatments and providing documentation for Real Estate Transactions. We offer these services for both residential and commercial customers. Our mission is to provide superior quality services to our customers at a great value and in the most environmentally responsible manner.

Business highlights

61 years of trusted experience
Emergency Services Offered

Services we offer

Pest, termite, mosquito & fire ant protection for home.

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.722 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
9%
3
0%
2
5%
1
5%


Rating CategoryRating out of 5
quality
4.6
value
4.3
professionalism
4.7
responsiveness
4.8
punctuality
4.8
Showing 1-22 of 22 reviews

Christopher C.
04/2020
5.0
pest control
  + -1 more
It went well. Very informative
Description of Work: Pest control

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$88

rita K.
09/2017
5.0
pest control
  + -1 more
The technician was very polite and did not bash the other company even though I probably did. That was very professional and showed he had confidence in his work.
Description of Work: I used a competitor for years. Their name begins with an Or.. Somehow we got german roaches and the other company tried for a year to alleviate them from my kitchen. They were unsuccessful. I called Arrow and they were very nice. The technician came out. Put stuff all over and I have not seen any german roaches again. The initial cost of this was quite high. In fact the next 2 months will be quite high but I do not have german roaches in my house now. The regular service calls will be reasonable and comparable to other companies.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

rita K.
09/2017
5.0
pest control
  + -1 more
I used another company and they could not get the bugs out of my kitchen, so after quite a few months of the O company I called Arrow and they got rid or the problem
Description of Work: extermination of roaches

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Wayne R.
05/2017
2.0
pest control
  + -1 more
One of the first things that the technician commented on was that "there is no education going on in the schools anymore". Since I am a teacher, and have firsthand knowledge of the level of education going on now and 20 years ago, this comment did not sit well with me. This type of comment is not professional, even if the technician had some basis on which to make an opinion of this type.
Description of Work: We needed a termite inspection for our home.

Rating CategoryRating out of 5
professionalism
1.0


Richard R.
01/2017
5.0
pest control
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Wayne K.
05/2016
1.0
pest control
  + -1 more
On March 28, I received a call from Danny the inspector saying he can't make it and I need to reschedule. I told him that was not acceptable. I then called Arrow and was told they did not know why he could not make the appointment. I asked to speak to the owner who was not present. About 10 minutes later Danny shows up and seemed irritated, he said he was here to do the inspection. After 10 minutes he returns, this time also includes 5 minutes to change in and out of his overalls. I asked him why so quick, his reply was it does not take long to inspect. Note, there were issues from the previous inspection that were not completed yet this was not caught by Danny. Other inspections included the garage and attic and normally take about 45 minutes. I was also told by the person answering the phone that Arrow had lost a lot of their inspectors. There was even another time where I had Two Inspectors, one was an hour early and the other came an hour late. As as a side remark I had used Arrow for my in house pest control and they did a good jib with flees, but cockroaches they couldn't. After cancelling and using off the shelf product, no more cockroaches.
Description of Work: Arrow was to perform a termite inspection during the month of January 2016, They normally send out invoices in November! While at the Augusta Home Show -end of Feb., Arrow was a vendor. I asked they why they did not contact me on a date, which I was told someone would quickly get back to me. Two weeks later I get a call from Arrow, I ask if March 28th, late morning would be good and was told yes.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$139

Richard N.
03/2015
5.0
pest control
  + -1 more
Someone came out and gave us a free estimate of cost to install termite bait traps. Came out at a later date to install the bait traps. Process was quick and no debris left behind.
Description of Work: Installed termite bait traps around home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Henry L.
10/2014
5.0
pest control
  + -1 more
unknown
Description of Work: Pest control of the house and around. |It went very well.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

John B.
01/2014
5.0
pest control
  + -1 more
Randy,the technician, was professional and punctual as always. The company and particularly Heather is very responsive to customers concerns. I was initially not satisfied with the results of their efforts and one call to Heather solved the problem by a return visit as well as follow up calls. I have also purchased their Termite protection service and again am satisfied with price and installation as well as the tech performing the service. I would recommend Arrow to anyone seeking a quality and fairly priced extermination service.
Description of Work: Routine quarterly prevention

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Arrow Exterminators Augusta - 4631385
Thank you for your kind words regarding Arrow’s service. We also appreciate receiving positive feedback on our service professionals and our customer service team. Your 100% satisfaction is always our goal. Sincerely, Duane Dunbar, Service Center Manager, Augusta Service Center – 706-863-5404.

Tiffany W.
03/2013
5.0
pest control
  + -1 more
The overall experience was great. I would definitely recommend this company to anyone.
Description of Work: I had an issue with mices. I called Arrow and the lady on the phone said she know that she would be able to help with my problem. The gentleman came on time and started right to work. He was very friendly and thorough with his work.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Cole L.
03/2013
5.0
pest control
  + -1 more
Agent explained what he was going to do and what we would expect to see. They were quick to return when we called.
Description of Work: Agent sprayed, set traps, and baited for roaches. This is the first time our home has been pest free in two years.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Michael N.
01/2013
5.0
pest control
  + -1 more
They did a good job. Everything was clean when they left to the point we hardly knew they were ever here. The price was fair. They were very professional and polite.
Description of Work: They came and installed a termite pest control system around my home and workshop.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Benjamin D.
12/2012
4.0
pest control
  + -1 more
The Arrow employee showed up on time to spray the exterior of our house and the interior of our house. In the past, the spraying has seemed to be weaker, but it has improved lately. All of their staff members are very courteous and professional.
Description of Work: Arrow performs our fire ant, sentricon, and quarterly pest control. They are always on time and very professional.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Ann B.
06/2012
5.0
pest control
  + -1 more
With the coupon from Angie's list the installation was competitive with other providers, the annual maintenance will be a bit higher but worth it for environmental reasons. They were very professional and prompt. They showed up on time for the estimate and treatment, their office was easy to deal with and courteous. Installation went smoothly and they explained the process clearly.
Description of Work: I got estimates from several companies. Arrow uses the bait system and since I have well water and dogs I prefer that over the liquid trench around the house. They also injected foam and spot treatment where I was having a problem for no extra fee.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Ralph S.
05/2012
5.0
pest control
  + -1 more
I have recommended them. They're down to earth and professional.
Description of Work: We have an annual contract with them and they did a termite spray.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Paige B.
04/2012
5.0
pest control
  + -1 more
They are fine. They do pest control, and they are good about calling before coming out. They are straight forward with the invoicing. Their communication is very good, and the services seem to work. Sometimes roaches come in, but overall, I'm satisfied with their services.
Description of Work: I use Arrow Exterminators Augusta for pest control service. The last time they were here was about 2 months ago.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

william B.
03/2012
5.0
pest control
  + -1 more
Arrow Exterminators services my home for pest control every three months. The price is very good compared to other companies in our area. I am set up on an annual payment plan with them. I am pleased with the work they do and I will continue to use them.
Description of Work: I use Arrow Exterminators Agusta for pest control.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Lawana K.
03/2012
5.0
pest control
  + -1 more
The exterminator was very friendly and informative (I'm new to the area and unfamiliar with Georgia's critters). He arrived on time and was quick and efficient. He also told me about the mosquito treatment they offer, which we will be getting soon. The staff at the office was super friendly as well. Their prices are competitive- they're about the same as any other company I've looked into. The customer service and friendly staff is what sold me on this company. I'll recommend them to everyone!
Description of Work: Arrow came out and sprayed the inside and outside of our house to keep bugs out.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Mary A.
11/2011
4.0
pest control
  + -1 more
They bill you once a year. They come for the service and then leave a little note under the door to let you know that they were there. They provide a work bond and guarantee that you won't have termites, and if you do, they will repair it. My experience with them has been very good except that we did have termites in a window sill. They opted to repair the side instead of replacing the window sill and the window sill is starting to show where the repair was done. The house was only about four years old at the time and so I am probably going to call them back and let them know that it is starting to show again and give them the opportunity to fix it. Termites are a big problem in the South and you are kind of stuck with a company because, if you want to change companies and have had termites, you can't get a bond.
Description of Work: We use Arrow Exterminators for pest control and exterminating. They provide termite protection services. They come out every month. They come out when I call them to check out all the termite traps to see if there is any activity.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
4.0
responsiveness
4.0

Yes, I recommend this pro
$350

Sid S.
10/2011
5.0
pest control
  + -1 more
We have the Sentricon system with them. They come out quarterly and we pay them quarterly. We are pleased with their service.
Description of Work: We use Arrow Exterminators Augusta for pest control.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Benjamin D.
06/2011
5.0
pest control
  + -1 more
They were very professional and came out exactly at the time they said and took care of all the problems. They did mess up the billing; when they sent the bill, it was a little bit higher than it was supposed to be.
Description of Work: We use Arrow Exterminators Augusta for pest control service and the last time they came out was on the 15th.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Elizabeth O.
05/2008
5.0
pest control
  + -1 more
I like that they will knock on my door to let me know that they are there and ask if I have any questions. If I am not home they will leave a card saying they have been there.
Description of Work: I have this company treat the exterior of my home for insects and especially termites. They leave wood traps around the perimeter of my house.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

    Contact information


    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Pest Control,
    Animal Removal

    FAQ

    Arrow Exterminators Augusta - 4631385 is currently rated 4.7 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Arrow Exterminators Augusta - 4631385 accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Arrow Exterminators Augusta - 4631385 offers free project estimates.
    Yes, Arrow Exterminators Augusta - 4631385 offers eco-friendly accreditations.
    No, Arrow Exterminators Augusta - 4631385 does not offer a senior discount.
    Yes, Arrow Exterminators Augusta - 4631385 offers emergency services.
    Yes, Arrow Exterminators Augusta - 4631385 offers warranties.
    Arrow Exterminators Augusta - 4631385 offers the following services: Pest, termite, mosquito & fire ant protection for home.

    Contact information


    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM