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Geek Squad - Best Buy

Appliance Sales and Installation, Computer Sales, Auto Accessories,

About us

Local Expert Geek Squad Agents are here to install, set up, and repair your Appliance or TV. We repair most major Appliance and TV brands regardless of where they were purchased. Work is guaranteed for 90 days. We also offer a variety of computer & repair services. Check us out online, by phone, or at over 1,100 Best Buy stores.

Business highlights

31 years of trusted experience

Services we offer

Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.

Amenities



Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

3.77 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
29%
4
29%
3
14%
2
14%
1
14%


Rating CategoryRating out of 5
quality
4.3
value
4.3
professionalism
3.9
responsiveness
3.7
punctuality
3.4
Showing 1-7 of 7 reviews

India G.
02/2014
4.0
appliance sales
  + -1 more
I was initially sold the incorrect one, but I had my laptop with me and was able to check it immediately. The reason I gave them a B was because I had to purchase the cord prior to checking it out. But, when it didn't work, the customer service person took the time to find one that worked and was actually cheaper that the one I originally purchased. He checked it first to make sure, then I purchased it. There is a wait in the customer service line, sometimes really substantial, but in my experience, when it's your turn, they take the time to make sure you are completely taken care of.
Description of Work: I went in to purchase a power cord for my laptop.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$79

Mary K.
12/2012
2.0
appliance sales
  + -1 more
I have purchased 6 major appliances from them in the past. I am now having an issue with my washer even though it's only 3 years old. They are not able to renew the warranty. Best Buy kept pushing me off and was not very responsive to my initial requests. I won't buy anything from else from them.
Description of Work: I purchased my washer from them.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


ERIN M.
01/2007
5.0
appliance sales
  + -1 more
unknown
Description of Work: I found a gas range on the website. I went to the store and it was higher priced. The sales clerk honored the web price. Delivery was set up that night and confirmed via phone. Delivery was actually 15 minutes EARLY, very pleasant. BestBuy called WHILE the delivery was being done to ask about my experience. They also called back again a few days later. The store representative called as well. Great service, and the price matched. (This was a purchase/delivery only, no installation.)

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,070

JEFF S.
10/2006
1.0
appliance sales
  + -1 more
BB large appliance service is poor. Their own technicians are weak so if you buy the extended service contract you are stuck with people who don't know what they are doing. If you don't, they deny responsibility. Don't buy an appliance from Best Buy.
Description of Work: Bought refridgerator.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,000

JULIA M.
10/2006
5.0
car stereo installation, car accessories
  + 0 more
Sales staff quite helpful. Installation was performed promptly the next day. We are quite happy with the work performed, and with the stereo. Price included installation.
Description of Work: Purchased JVC car stereo for car.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

03/2004
3.0
appliance sales
  + -1 more
THE SALES ASSOCIATE WAS VERY ATTENTIVE AND ANSWERED MY QUESTIONS. THE TRANSACTION WAS HANDLED QUICKLY AND EFFICIENTLY.
Description of Work: PURCHASED TV THAT WAS ON SALE.

Rating CategoryRating out of 5
value
4.0
professionalism
4.0
punctuality
3.0

Yes, I recommend this pro
$246.09

SARAH B.
05/2003
4.0
computer sales
  + -1 more
NOT ALL THE SALESPEOPLE ARE WELL INFORMED ABOUT THEIR PRODUCTS. THEY'LL SELL FLOOR MODELS, WHICH ARE CHEAPER, BUT NO BOX.
Description of Work: SOLD ME A WHOLE COMPUTER SYSTEM (HARD DRIVE, MONITOR, PRINTER, BATTERY PACK) OVERALL PRICE WAS GOOD FOR VALUE- BUT REBATES VERY SLOW. THEY PUSH EXTRAS THAT YOU MAY OR MAY NOT WANT.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0

Yes, I recommend this pro
$1,800

    Contact information

    1201 Hammond Dr Ne, Dunwoody, GA 30346

    www.geeksquad.com/repair

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    Yes
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Sales and Installation,
    Computer Sales,
    Auto Accessories,
    Auto Radio Service,
    TV Sales,
    Computer Repair,
    TV Repair,
    Camera Repair,
    Appliance Repair

    FAQ

    Geek Squad - Best Buy is currently rated 3.7 overall out of 5.
    Geek Squad - Best Buy accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    No, Geek Squad - Best Buy does not offer free project estimates.
    Yes, Geek Squad - Best Buy offers eco-friendly accreditations.
    No, Geek Squad - Best Buy does not offer a senior discount.
    No, Geek Squad - Best Buy does not offer emergency services.
    No, Geek Squad - Best Buy does not offer warranties.
    Geek Squad - Best Buy offers the following services: Appliance and TV repair, major brands, whether purchased at Best Buy or anywhere else. Delivery and Installation services available for your appliance and HT purchased at Best Buy. Appliances: Refrigerators, Washer/Dryers, Ranges (gas or electric), Dishwashers, Microwaves. TVs: LEDs, LCDs, Plasma, Flat-Panel, Smart TVs, including older TV models. Computer & Repair Services, most brands, whether purchased at Best Buy or anywhere else.

    Contact information

    1201 Hammond Dr Ne, Dunwoody, GA 30346

    www.geeksquad.com/repair