Peachtree Service Experts

IT WAS EXCELLENT. HE SPENT OVER TWO HOURS. HE REALLY TRIED TO FIND SOMETHING WRONG WITH THE MOTOR. HE DIDNT CHARGE ANY ADDITIONAL CHARGES OUTSIDE OF THE ORIGINAL SERVICE CHARGE. WE USED AN ANGIES LIST GIFT CARD. I WAS VERY, VERY HAPPY.

We are very satisfied with the maintenance plan that Peachtree offers. We were having a problem with our 1st floor unit and they diagnosed the problem accurately and gave us 2 options to solve the problem. We were pleased that they did not automatically try to upsell a more expensive system, but were responsive to our needs and budget. They are professional and prompt.

They responded quickly and were very professional. Our air conditioner was completely out, so speed was an issue. They solved the problem at a reasonable cost.

Everyone who comes out to my house is professional and courtesy. They even take their shoes off not to get your carpet dirty. I have not had any problems with my air conditioning or heating systems since having it serviced regularly.

I had a sales rep come to my home to give me a quote on a new furnace and A/C system. He spent 3 hours in my house and seemed very knowledgeable. However, when he started going over the products to install, he focused on the most high-end systems available. I had already done some homework on systems and knew which ones were reasonable and which weren't and I told him I was looking for a more popular, mid-range system that they offered. He told me he would get back to me with a quote. A day went by and I emailed him to follow-up. He said he would get back to me. I sent another message and he never responded. So 3 hours in my house, but no quote. Not a good experience.

Fairly good experience. Salesman was professional. While installing the furnace, they broke a water pipe. They fixed it by the afternoon. However, my husband checked the crawlspace after they left and they had either knocked loose a duct from a vent or failed to notice and correct it. My husband fixed it and we called and complained. They sent someone else out to double check.

THEY WORKED HARD, AND I FELT THEY DID A REALLY GOOD JOB. THEY WERE REALLY NICE, AND THE UNIT IS WORKING FINE.

OVERALL EXPERIENCE WAS VERY GOOD. THE SALES REP., TOM, CAME TO MY HOUSE FIRST THING IN THE MORNING AT MY CONVENIENCE TO EVALUATE MY CURRENT SYSTEM, AND TO GIVE ME AN ESTIMATE ON A NEW ONE. HE EXPLAINED THINGS VERY CLEARLY, AND THERE WAS NO HARD SELL. HE SCHEDULED AN INSTALLER TO COME EARLY ON A SATURDAY MORNING, AGAIN AT MY CONVENIENCE. THE INSTALLER, LUKE, WAS VERY KNOWLEDGEABLE, EFFICIENT, AND COURTEOUS. ONLY PROBLEM WAS THAT HIS HELPER WAS LATE, BUT ONCE THE HELPER GOT THERE, IT TOOK NO TIME AT ALL. I RECEIVED A FOLLOW-UP PHONE CALL THE FOLLOWING MONDAY FROM A COMPANY REPRESENTATIVE WHO ASKED FOR INFORMATION TO HELP ME GET MY REBATE FROM THE GAS COMPANY.

SERVICE PERSON WAS GOOD AND CALLED TO LET ME KNOW THEY HAD TO RESCHEDULE. HOWEVER, I COULD NOT GET ONE PERSON IN THE OFFICE TO TELL ME WHAT IN THE WORLD THE REPAIRMAN FOUND. IT TOOK FIVE CALLS OVER THE COURSE OF TWO DAYS AND A CONVERSATION WITH THE CUSTOMER SERVICE MANAGER TO ACTUALLY FIND OUT WHAT WAS WRONG WITH THE HEAT PUMP. IF I HADN'T BEEN PERSISTENT, IT WOULD HAVE BEEN AT LEAST A WEEK (ACCORDING TO CUSTOMER SERVICE REPS) TO FIND OUT WHAT REPAIR WAS NEEDED. THE QUOTE THEY GAVE ME TO REPLACE THE HEAT PUMP WAS $500 TO $1500 HIGHER THAN TWO OTHER COMPETITORS I CHECKED.

ON TIME, PLEASANT, KNOWLEDGEABLE AND EFFICIENT.

THEY CAME OUT AND PROVIDED THE SERVICE. HOWEVER, THEIR OFFICE HAS BEEN DIFFICULT TO DEAL WITH AND I AM HAVING TROUBLE GETTING A COPY OF THE WORK PERFORMED.

OVERALL I WAS SATISFIED. TOM, THE SALES REP, SOMEWHAT ''UNDERESTIMATED'' THE BULK OF THE AIR DUCT REWORK THAT WAS REQUIRED TO RELOCATE THE MAIN AND BASEMENT SYSTEMS TO ANOTHER SECTION OF OUR BASEMENT. THE QUOTE WAS COMPARABLE TO 2 OTHER COMPANIES. THE WORK CREW WAS COURTEOUS AND TIMELY. THERE WAS ''FOOT THROUGH THE CEILING ACCIDENT'' BUT IT WAS CORRECTED TIMELY AND TO MY SATISFACTION.

OUTSTANDING. THEY WERE AT OUR HOUSE EARLY MORNING THE NEXT DAY AFTER WE CALLED, WHICH WAS APPRECIATED, SINCE IT WAS VERY HOT STILL. OUR COILS HAD FROZEN OVER. THEY FIXED IT, REPLACED FURNACE FILTERS, DID AN INSPECTION, AND WE SIGNED UP WITH THEM FOR AN ANNUAL MAINTENANCE AGREEMENT. TECHNICIAN WAS COURTEOUS AND PROMPT.

I SCHEDULED A $79 "CLEAN AND CHECK" ON MY A/C, TELLING THE DISPATCHER THAT MY SYSTEM WAS INTERMITTENTLY FREEZING UP. THE DISPATCHER DID NOT TELL ME THAT CHECKING THE SYSTEM TO SEE WHAT WAS WRONG WAS NOT INCLUDED IN A CLEAN AND CHECK. THE TECHNICIAN REFUSED TO DO THE CLEAN AND CHECK WITHOUT FIRST DOING AN ADDITIONAL $79 DIAGNOSTIC PROCEDURE. I FELT LIKE A BAIT-AND-SWITCH VICTIM. HE TRIED BLAMING THINGS ON A NEW DISPATCHER WHO DIDN'T KNOW TO TELL ME THAT A SIMPLE CLEAN AND CHECK WOULDN'T DO, BUT A POORLY TRAINED DISPATCHER SHOULDN'T BECOME MY PROBLEM. BEFORE HE STARTED ANY WORK, I ASKED THE TECH TO WORK WITH ME TO MAKE THIS A GOOD CUSTOMER EXPERIENCE, OR TO LEAVE MY HOUSE WITHOUT CHARGING ME A SINGLE CENT. AS I EXPECTED, HE WALKED OUT. I'M WILLING TO PAY A VENDOR A FAIR PRICE TO FIX MY A/C, IF THEY ARE UP-FRONT ABOUT THEIR FEES, BUT I DON'T RESPOND WELL TO BAIT-AND-SWITCH TACTICS, EVEN IF GIVING, THE TECH THE BENEFIT OF THE DOUBT IT'S UNINTENTIONAL AND DUE TO A POORLY TRAINED DISPATCHER.

THE COMPANY WAS QUICK TO RESPOND, AND THE TECHNICIAN WAS PROMPT AND THOROUGH. THE COOLING PROBLEM WITH THE UPSTAIRS UNIT HAS BEEN RESOLVED.

JOHN THE TECHNICIAN WAS VERY POLITE AND ON TIME. AFTER INSPECTING THE UNITS OUTSIDE, HE WORE COVERINGS OVER HIS SHOES IN ORDER TO KEEP OUR FLOORS CLEAN. JOHN WORKED QUIETLY AND WAS VERY RESPECTFUL OF OUR PROPERTY. HE SEEMED TO GENUINELY ENJOY HIS JOB AS EVIDENCED BY HIS FREQUENT SMILE. WE WERE VERY PLEASED WITH OUR FIRST EXPERIENCE WITH PEACHTREE AND SIGNED UP FOR A ONE-YEAR SERVICE AGREEMENT.

IT APPEARS THAT PEACHTREE SERVICE EXPERTS' DEFINITION OF ''SCHEDULED VISIT'' VARIES SOMEWHAT FROM THE NORM. I WAS SCHEDULED AT 4:30 FOR A VISIT, BUT INSTEAD I GOT A CALL AT 5:20 WHICH I COULDN'T ANSWER BECAUSE I WAS ON ANOTHER CALL. PEACHTREE LEFT A MESSAGE, AND I RETURNED THAT MESSAGE 15 MINUTES LATER. I WAS INFORMED BY ''J'' THAT THE TECH WAS SENT TO ANOTHER JOB BECAUSE I DIDN'T ANSWER THE INCOMING CALL. DON'T BOTHER SCHEDULING WITH THESE PEOPLE, AS IT DOESN'T APPEAR TO MAKE A BIT OF DIFFERENCE IF YOU ARE SCHEDULED OR NOT.

TECHNICIAN ARRIVED ABOUT 1 HR AFTER I CALLED. WAS POLITE, AND SERVICES WERE REASONABLY PRICED.

THE REVIEW SAYS IT ALL. THE ONLY PROBLEM IS, RICH IS VERY BUSY, SO GETTING HIM TO SQUEEZE YOU IN IS THE PROBLEM. I HAVE SEVEN RENTAL UNITS AND I STILL NEED TO TAKE A NUMBER. :> GOOD GUY--BUSY, BUT HONEST. I GAVE HIM A B FOR PUNCTUALITY, BUT I WOULD RATHER HAVE HIM RUN A LITTLE LATE AND SAVE ME $525, WOULDNT YOU? :] HE HAS BEEN MY HVAC GUY FOR YEARS, BUT I AM JUST NOW GETTING AROUND TO PUTTING HIM HERE........SORRY. :<

THE WHOLE EXPERIENCE WAS A GREAT ONE, FROM SALES THROUGH INSTALLATION. CHRIS MICHEL WAS THE SALES REPRESENTATIVE, AND DIDN'T TRY TO OVERSELL ME MORE THAN I NEEDED (EVEN AFTER SEEING THAT I WAS LEANING THAT WAY!). DURING INSTALLATION ONE WORKER WAS BADLY CUT. AFTER A TRIP TO THE HOSPITAL FOR STITCHES, HE AND HIS COWORKER RETURNED AND WORKED UNTIL 10:00 P.M. THEY DID HAVE TO RETURN ON ANOTHER DAY TO INSTALL THE THERMOSTAT AND CLEAN UP, BUT LEFT THE AREA IMMACULATE. I DIDN'T SHOP AROUND FOR PRICE, BUT WANTED AN UPPER-END SYSTEM, INCLUDING AIR CLEANER. I WAS MORE CONCERNED ABOUT QUALITY INSTALLATION AND FOLLOW-UP SERVICE, THAN GETTING THE LOWEST PRICE. I'M VERY PLEASED SO FAR.

ALL PEACHTREE PERSONNEL CONCERNED WITH THIS PROJECT WERE VERY PROFESSIONAL, CLEAN, COURTEOUS, AND TIMELY. FROM CHRIS MICHEL, THE ADVISOR WHO QUOTED THE JOB, TO DAVE MOSIER, THE LEAD TECHNICIAN ON THE JOB AND MIKE ?, HIS HELPER, AND ROGER CARLIN, THE FOLLOW-UP QUALITY INSPECTOR, ALL WERE THE SORT OF PEOPLE WITH WHICH IT IS A PLEASURE TO DO BUSINESS. THE EQUIPMENT INSTALLED IS EXACTLY WHAT WE NEEDED, AND THE INSTALLATION WORK WAS DONE IN A CAREFUL, COMPETENT WAY. LOTS OF DROP CLOTHS AND OTHER MEANS OF CONTAINING SOIL WERE CAREFULLY USED. IT WAS OBVIOUS THAT ALL HAD BEEN WELL TRAINED, AND KNEW EXACTLY WHAT THEY WERE DOING. WE ARE VERY PLEASED WITH THE END RESULT.

THE SERVICE MEN ALWAYS ARRIVE IN A TIMELY MANNER TO DO THEIR INSPECTIONS. THEY PUT BOOTIES OVER THEIR SHOES BEFORE THEY WALK IN THE HOUSE. THEY ALWAYS GO OVER IN DETAIL, WITH ME, EXACTLY WHAT THEY DID AND HOW MY SYSTEM LOOKS.

ALL CONTACT WAS VERY PROFESSIONAL, AND EVERYONE SEEMED HIGHLY-SKILLED. WORK ON THE OVER-12-HOUR JOB STARTED EARLY IN THE DAY, AND SEEMS TO HAVE BEEN DONE WITH EVERY EFFORT TO GIVE ME THE BEST JOB. DIDN'T COMPARE PRICES, SO THEY MAY HAVE BEEN HIGH. I'VE GOTTEN A LOT LESS VALUE FROM OTHER HVAC CONTRACTORS, HOWEVER.

WE HAD TO HAVE OUR HVAC/FURNACE REPLACED ON A HOME WE HAD JUST PURCHASED. THEY WERE EXTREMELY HELPFUL AND COURTEOUS. THE INSTALLERS WERE VERY PROFESSIONAL. THEY WERE AS QUIET AS THEY COULD BE AND CLEANED UP AFTER THEMSELVES. I WOULD HIGHLY RECOMMEND THEM TO ANYONE.

THEY DID A REAL GOOD JOB, I HAD SOME PROBLEMS AFTER THEY LEFT AND THEY SENT SOMEONE OVER RIGHT AWAY TO CORRECT THE PROBLEM. THEY WERE VERY GOOD.