Peachtree Service Experts

The technician entered my home and asked me what the issue was. I described the sitatuion. The blower motor was making an unusally loud and grinding noise and abruptly shutting off even in the FAN ON position. I had turned the unit off at 5am when I heard the fan cycling on and off loudly. He went to the thermastat and flipped the switch to FAN ON and the fan came on. He then looked at me and said "Well it's on now." I told him to wait a few seconds and then the griding started and the fan abruptly shut itself off. Then he started talking about how old the unit was ( 11 years) and that they don't last forever.. and I realized the big "Sell" was about to begin. I showed him where the unit was in the basement and he took off the covering and started his diagnosis. He put an ohm meter on the capacitor and pronounced it LOW, but not low enough to not be able to turn on the motor. Then he removed the motor from its bolted down location but never removed it from its housing. He stated the blower motor needed to be replaced, which by the sound it was making, seemed appropriate. He mentioned the AprilAire 500 electrostatic air filter I had and told me there was something "much better" I should have. Sell number 2. He could not explain what his "new" device did that was substantially different from my aprilaire ( which I love). He talked down to me, as if I was incapable of comprehending simple english. I probably should have stated that I am an process engineer - a female process engineer. He then went to the truck to call about the blower motor. I noted the blower motor part number and capacitor part number and googled the part to get an idea of the price online. I expect a small markup on parts. The blower motor part on line was $163.00, and the capacitor was $13.00. The tech came back and said the motor was well over $500 and the capacitor was $101 and then they wanted $91.00 to go pick the motor up. He said there were only 2 of these motors in the state and it was located in Kennasaw, hence the extra charge. The other option he said was to fed ex it overnight and pay the fed ex charge. I showed him the part I researched online and printed for 163 shipped free, and he said it was not the same part. I showed him the part number on the unit on the floor and it was an exact match in number and brand to the part on paper, and I asked why he thought it was not the same. He had no answer.Then he stated he did not have control over the prices, he was just telling what they charge for it. There was also a 89 dollar diagnostic fee. I had a 25 dollar coupon from the web site, but he would not accept it. All in all I felt there markup was extremely excessive, and their technician was demeaning and rude when I questioned him. Obviously I did not have them complete the work. The total bill for repair would have been over 800 dollars for a 173 dollars of parts and 1/2 hour of installation.

Professional technician, but dispatch services were not great. Didn't use the phone number that I repeatedly gave them as my contact number (kept trying me on old number.)

OVERALL IT WENT WELL. TECHNICIANS COULD HAVE BEEN A LITTLE MORE PROFESSIONAL, BUT I FEEL I GOT A GREAT VALUE FOR COMPLETE LENNOX SYSTEMS.

They always do a professional job and the price is very reasonable.

I have had a service contract with them where they come regularly but the guy that installed our air cleaner screwed up. They cut the width of the duct work by incorrectly installing it. My system was not getting the correct volume of air. Men from another company about fifteen seconds each to come to that conclusion. Peachtree admitted it was wrong and subsequently came out to fix it at no cost. However, I did have my system at lower efficiency because of that for a year. I can't say they are not responsive but I am disappointed in their original work and the fact they had people looking at it for two years and did not see it. It kind of makes me think they had known. Their price was %50 more. It was $15000 instead of $10000 to replace my system. It is only the most recent work that was substandard.

This was a debacle. Heating in our house went out. We called in the morning and were told that all the appointments for the next 72 hours had just filled up, but that we could call back that afternoon between 4-5p and they would be able to schedule "on-call" people who could come out that night (at a cost of $84 to show up). We called back at 4pm and were told that yes, they would send someone out that evening. About 30 minutes later we got a call from Peachtree stating that the individual who had scheduled our service call was mistaken, and no one could come out that evening. After some discussion, they said they would send someone out the next morning between 8-10am, but we were told to call before 8am to ensure that we were "on the list." We called at 7:45am and were told that yes, we were on the list and someone would come out between 8-10am and they would call first. By 11:30am no one had shown up nor called. We called to find out what was going on. We were told they couldn't find the technician, but they would reach him and he would call within 30 minutes, but if he hadn't called, we should call back. Forty-five minutes later (with still no call or serviceman) we called back. We were told he was on a call that was taking longer than anticipated (however, no one at Peachtree had ever called to let us know). We asked Peachtree to tell us within the next 10 minutes if we could expect someone and when. After 10 minutes passed, still with no response, we cancelled.

The comfort specialist (I get a kick out of that every time I hear it) came and reviewed our system to give me a quote. She was the only one who had to walk off each room, which seemed like she knew less of what she was doing than the other folks who quoted me. But she was very knowledgeable about her products and able to answer my questions. After I had selected another vendor she called to follow up. I told her I had awarded the contract to another vendor and that she was $2000 high. To which she asked for specifics on price and model number. I gave her the model number, but not the exact pricing. She persisted, so I told her to get off the phone, but she then tried to underbid the other vendor. I've been in commercial construction, and used to do this kind of thing on purpose to get a better price; I cannot stand it now. I'll do it for products, but not services, since you generally don't get the service you want this way. Give me your best price the first time. She continued to hound me and couldn't understand this principle. At one point she said, "I really can't understand what I did wrong."

Since their main work is HVAC and they did not get that contract, I did not use them for the plumbing. The quote was high for the water heater and just added on for convenience.

I have used this company for years, but they grew very big. I feel that the service fell off. I used get one service man every time, but that stopped once they got bigger. The service was inconsistent and I was not happy.

Each time the techs come out for the contract, they make many recommendations. Usually these require a lot of work and expense. You must be very wary because lots of these suggestions are unwarranted and unnecessary, even incorrect. We've been told we need to move our units from beneath the deck and relocate to another area... but a second opinion disputed this. We've been told we needed to replace a pan under one unit because it was leaking when it wasn't. (There was an oil stain several feet from the unit that he pointed out as water damage.) We were told our condensation pumps were rusted and needed replacement, even though they are plastic and rust-proof. (The rust-color in the water is from fungus. A fungicide once per season takes care of the problem.) We were told we needed to replace the dual capacitor in every unit or they would run poorly in the summer. We replaced one, but not all. The upstairs unit did not seem to cool well this summer and I began to think the tech was correct. Then I went into the attic last week and realized a cap was missing on a PVC pipe at the top of the unit, and as a result most of the cool air was being pumped into the attic rather than into the vents. How did our serviceman "miss" this when it was at eye level in front of the unit? I bought a .98 cap at the hardware store, plugged the hole, and our unit is suddenly cooling the upstairs beautifully... Hmmmm.... I just get the gut feeling they are using the service contracts to churn out unnecessary repairs and upgrades. I won't renew the contract this year because I don't think I can trust them to be honest, or to ONLY do what is really necessary. On a positive note, the technicians are always courteous and prompt.

They did a good job, they were punctual and they quoted the exact price they were going to change. The technician appeared to be knowledgeable, and he was courteous.

It went very well. We noticed our AC wasn't cooling, so they came out and checked it and found that we needed more fluid. They were punctual and they are careful about the work area they are working in. Also they really seem to know what they are doing.

The nice part about them is if I have a problem I just have to call customer service and the problem is fixed immediately. They are very clean and respectful when they come into my home. If you have a contract with them they will come out the same day most the time to help you with your problem.

He was very knowledgeable and very helpful with us and they are always able to go in a fix the particular small thing instead of replacing the entire thing. I feel like we have saved money with them.

This was for an estimate, the price just seemed high compared to the other estimates that got, and I did not like the units they were selling. ($8150.00)

Not well - I was not pleased with the serviceman's attitude nor the fact that my instincts were telling me that he was wrong. I am no expert, by any means, but I've dealt with enough service people in my lifetime to know when I've been snowballed. I'm glad that I called another company for a second opinion.

I like the fact that they will call you within your service call time, to let you know when they be arriving. They will let you know when equipment needs replacing. The technicians have been knowledgeable, polite and neat.

I am very comfortable with them and have been using them for over ten or twelve years. They have competent service people that come out to inspect my system. They have always responded fast when I have had emergencies in the past.

I have been using this company for years and I am always very happy with them. They have never let me down when I needed them. They have always shown up on time and even call to check up on everything to make sure you are satisfied after the work is done.

They were clean and neat. They put drop cloths on the entire area that they were working on. They did the job in one day, and I would highly recommend them to others in our area. They are very good in terms of what they charge you and will always try to give it back to you in the quality of their work.

What I like the most about them is that they are very reliable. They send a different person each time, but they all do a very good job and Im very satisfied with them. They are also reasonably priced.

The installers showed up on time and did exactly what they said they were going to do. They were very prompt, reliable and explained everything that they were going to do. I thought that they were very courteous and polite and they did very nice job. I don t remember the price but I know it was pretty good.

Peachtree Heating & Air comes when they say they will. This is a pro-active business and they always let me know when they are coming. The serviceman is always a gentleman and takes care not to damage any of my property. I pay an annual contract that is very reasonable.

We are very happy with this company. They have kept our air conditioner going for over twenty years. They are honest and trustworthy and whenever they find minor things wrong they automatically fix them.

I really love the company as they do a very good job. Their responsiveness is very prompt and they answer any questions that you may have. They return all my phone calls promptly. I use them twice a year and I would refer them to anyone.