[member name removed] is, unfortunately, one of those rare customers whose business I would rather not have had. I don't want to speculate about his motives because he often acted confused and forgetful about the work that was to be done even though it was very clearly spelled out in our contract. He is elderly, so I will give him the benefit of the doubt and assume that he is confused and not an outright liar, or much worse, as he has falsely accused me of being. The problem we encountered with him on day one is a good example of how he operates. My siding crew had installed one wall of new ColorPlus siding on his home when he told them to stop work because the siding was the wrong color. They called me, I checked the paperwork and assured them it was the right color, I called [member name removed] and told him it was the color he chose but he was not convinced. I stopped what I was doing and drove to his home with the ColorPlus sample case that I had shown him just a few days earlier. I picked up a piece of siding that was being installed on his home and put it next to the Light Mist color he had selected in the sample case and proved that it was the right color, a perfect match. I had personally spent over 2 hours with him going over the color choices just a few days earlier. We discussed the fact that none of the ColorPlus choices matched the existing green paint on his home. He decided that he wanted the Light Mist color so that is what I specified on our contract. When he realized that the Light Mist siding we were installing was indeed the Light Mist color he had chosen and that Light Mist is what was spelled out in our contract, his response was "well it doesn't match the green paint" but ok, go ahead and keep installing it. He praised the siding work as it went along and then as we were finishing the siding he said "what about the soffits, now they don't match the Light Mist color". Of course they didn’t match, they are different colors. This is something that we had discussed at length when he chose the Light Mist color, however, he acted as though he had no memory of that conversation. Then he started his trend of threating to write "the worst review of my company I had ever seen" unless I did something about it. In an attempt to salvage what I realized was becoming a no-win situation, I agreed to do additional work for free to appease him. We capped the fascia boards in the gables with aluminum to make them White instead of green for no additional charge. We also installed new HardieSoffits at my cost so they would not be green either. Of course, there was nothing in our contract about doing any of this work whatsoever. This pattern repeated itself several more times before he finally appeared to be satisfied and happy with the work. Within a week he was calling to complain that the gutters were dirty and that mud had splashed on his new siding. He wanted me to tell him how to prevent mud from splashing on the siding and wanted me to pressure wash the gutters and the mud off the siding. Once again, I did this work for free all the while he was threatening to "write the worst review of my company I had ever seen" if I did not yield to his demands. I sent one of my painters out to pressure wash those areas and hand wipe his siding for free. A few days later he was emailed asking me to provide the name of a "Good Mexican landscaper". I did not reply. He made a number of other bizarre requests and statements such as: "…I know you think I am just an old man in a rundown part of town. I have won two Federal lawsuits against the V.A. where I represented myself, researched the law and appeared before 3 federal judges. I also won 6 appeals which I wrote myself. My last years at the V.A. I was a contract representative so I know more than you think about contracts. Which is why I have the means to fix this house. I have the time and the money to make things as ho*** ** you as you are making on me" I had never expressed my opinion about his age or the socio-economic status of his neighborhood, but he seems to think I have for some reason. “…there are numerous black marks on the white trim which “Frederick” never bothered to fix. I called the foreman. “Antonio and he told me “Frederick” had quit and he was not responsible for “Frederick” The white trim he is complaining about was provided to him free of charge, I have no worker named “Frederick” so I have no idea what he is talking about and my siding foreman Antonio, told him no such thing. A week later he emailed that there was still an "oil" stain somewhere on the siding and he wanted some touch up paint he claimed I promised him. Never mind that one of my painters pressure washed and wiped clean all of his siding once already, while [member name removed] was there watching him. I suggested that it may be necessary to file a warranty claim on the ColorPlus finish if he believed it still had “oil stains”. Without responding to that suggestion, he made another false claim that we had installed the siding into the ground. The next day he emailed this: “…I sent you photos of the mistakes in the job. You do not answer. You are mistaken. I don't make threats I take action. I am a paying member on Angies's list. You are starting to make me very angry” Here was my response: Let’s get the facts straight. We finished the work on your house around March 7. Since that time you have emailed me at least 16 times either complaining or asking me such things as to “Recommend a good Mexican landscaper” or how far away from your house you need to install pavers to prevent mud from splashing on the wall. You have a history of falsely accusing me or my workers of making “mistakes “, when the fact of the matter is, you are the one who has repeatedly been mistaken. The very day we started work on your home, you called to tell me we were installing the wrong color siding. I had to stop what I was doing, then drive all the way to your home to show you that the color we were installing was the color you picked, was the color specified in our agreement and that it exactly matched the color in the sample case I showed you. Of course, you did not apologize for your mistake or for wasting half of my day. As the siding was being installed you complained that it did not match the soffit. That was something we discussed the very day you picked the siding color. Although the colors did not match, the paint on the soffit and facia looked good so it was going to be left as is. You agreed to to that and that is why there is nothing in our agreement about any work whatsoever to the soffit or facia. As you continued to complain about it, we came up with a plan to cap The facia boards in the Gables with white metal so that you did not have to paint them. This was done without charge to you. Then, you continued to complain about the soffits. So we came up with a plan to replace the horizontal soffits and correct the soffit framing. This was done for you at cost. Then you complained about the Garage door trim not matching. Never mind that that was something else we had already discussed. Never mind that our contract specified that the rotten piece was to be replaced with pressure-treated 2 x 6. None of that mattered as you saw this as another opportunity to complain. We had to travel all the way back to the Smyrna warehouse to get additional hardietrim boards to replace the garage door trim to satisfy you. Then when I sent Antonio with you to Home Depot to pick up a new sliding glass door you did not offer to pay for it. Instead Antonio had to call me to do a phone charge to get the door. Never mind that our agreement was that you were responsible for the door cost and I was only charging $150 to pick it up and install it for you. A week after we finished you complained that the back porch was 4 inches off center. I sent the siding crew back to your home to remove it then reinstall it to your satisfaction. No mention that we reinforced the framing on that “porch” without charging you a penny. You complained about marks on the siding and that the gutters were dirty. I sent my painter back to pressure wash the gutters and clean the siding for you. Again, this was done without any charge to you. I called you a half dozen times after this was done to make sure everything was to your satisfaction. You never returned my phone calls, instead a week later, you sent emails threatening to write bad reviews on Angie’s list unless I brought you the paint I promised and cleaned the oil stain. Now you are claiming the siding has been installed improperly. To say working with you has been difficult and frustrating would be a gross understatement. The siding was lined up exactly where your old siding was. We did not lower it into the ground as you are suggesting. My guess is that if you remove the gravel then the foundation wall will be exposed. I have ordered a small touch up paint bottle for you that I will pick up tomorrow and bring to your home on Friday. I will also inspect the siding at that time. I intend to resolve all of these matters on Friday so that I can move on with my life. Here was [member name removed]’sreply to my email: “…You whinny *expletive*. all of this could have been easily taken care of, with an attention to finishing the project. You are a liar. You said you would leave paint for touch up to match the house, which you did not do. And you took all the left over siding . I will forward these photos to Angie's list and other third party's so they know not to do business with a *expletive* like you. Since you refuse to make good on the contract, I will have to take you to small claims court because you are a criminal. There is more to this than that you just don't like me. You personally resent me for idealogical sick reasons. this should not enter into a business situation but you are not an honorable business man and I will spend the rest of my life telling people what you are.” I have never had a conversation with [member name removed] about his ideological beliefs, so to state I resent him for that is bizarre beyond explanation. After reading his email I decided it would not be wise for me to return to his home. If someone can become that hostile, hateful and irrational over such minor issues, that he made up, then who knows what he is capable of. This has been going on for over two months since we completed the work and my belief is that it will never end no matter what we do for him. [member name removed] seems to enjoy making threats, showing hostility and doing whatever he can to continue a fight that was never warranted in the first place. I feel sorry for [member name removed]. I understand the old saying that "misery loves company", however, I am unwilling to join him in that quest. In conclusion, we did excellent work on his home and I would invite anyone to take a look at it. I have no doubt they would be impressed. Maybe he can show you the "oil stains”, I never saw any, nor have I ever seen “oil stain” on any siding we have installed in 27 years. Regarding the most recent claim that we installed the siding into the ground, well, we didn't of course. He must have forgotten that he installed gravel around the home to prevent the mud from splashing on his siding. If he moves some of the gravel away, I’m sure he will be able to see his slab foundation again and prevent his home from being “destroyed”.