M & H APPLIANCE SERVICE

After waiting weeks for the part to come in. I tried contacting this company multiple times with no return calls or texts. Once I finally got him he was incredibly rude. Said he did not have to tell me anything and that I could call Whirlpool back and get another company to come out and install the part I ordered. Zero concern and zero level of customer service and just RUDE!!!! Do not use this company!!!!!!!!

We have had a horrible 6 weeks with this company that I would highly recommend anyone and EVERYONE to stay as far away from as possible. First of all, there is a known $100 fee to just have them come out to you. That fee is removed from the total cost of the work if they proceed forward with the work. This is an important information - we highly prefer people with this kind of offer as it allows us to make sure we're making the best decision possible without making multiple 'service visits' from differing companies. This order started back in November 7th. We had them come out to diagnose our Dishwasher, and they found the board needs to be replaced as it's currently returning an error. With the promise that the $100 would be taken out of the order for the initial diagnosis if they completed the work, we agreed that it was on the table but we needed a day to look at the price of dishwashers that are comprable. After reviewing, the total price they would charge us is $485 for the repairs. We decided this was better than a whole new dishwasher, and called back within the week in order to get the service as they did not have the part on them at the time. Then it started. Two weeks to wait for the part to come in - they don't have it. We agree and ask them to order the part. Two weeks later, no part, no callback, no follow up. We follow up and are told it's ok, there was a delay, it'll be another week. It is now December 18th and following this process of a complete lack of follow-up care, complete lack of honoring the time quote, and complete lack of any quality assurance and we are still without a dishwasher, they are still without the part. We have called and asked them to either refund the $100 for the service fee, as speaking honestly this situation is unacceptable - the rep that called back left a passive-aggressive message stating it wasn't their fault, it's because we didn't want it at first, that it's our fault that they haven't been able to honor their 2 week quote. That we can call back and get this service scheduled. I'll add that EVERYTIME we have called, we have had to leave a message for callbakc. Doesn't matter time of day. Doesn't matter when. Everytime, this company sends you to voicemail and you get to wait to recieve a callback from this company. This is the worst service we've had, and we'll likely be looking for a chargeback on our card as the $100 was never honored for what it should have been over a month after their 2 week promise.

I called to have my washer and dryer is maintained under a warranty. Once Mitchell got to my house we discovered that the washer was under warranty but the dryer was not. For my washer he suggested that I use vinegar on a rinse cycle Sinclair out there and debris. Never really fixed the issue I had with the loud noise during agitation. My dryer which wasn’t covered by the company’s warranty, was fine but because he did a diagnostic (just putting in a code,) he charged me $90. $90 to tell me that my apartment complex needed to clear out the outside vent. He could’ve given me advice over the phone on what to do. He did nothing with the machines other than look forever codes and none came up for my dryer. For my washer I had to clean it out, once I put the vinegar in it, on the cleaning cycle a massive amount of dirt came out of the vents. Would not recommend

TRICKSTER (BE AWARE!!) --I told him over the PHONE OVEN unit's fan was continually running (Thermostat), the glass in oven door was cracked, one number on the pad was not working and the seal needed replacing over the phone -- I asked him to confirm my thoughts while on the phone with him -- if the cost of repair was too high for repair -- I even said I'll probably just needed to get a new unit -- all while still on the phone -he said well I'll have to check and I said you should just know the cost, then I said you have to come to my house to check prices?? before you can tell me -- he came --called another customer while standing in my kitchen --I couldn't even ask him any questions -- when he finished setting up his call with that person --he then turned on my stove told me what I already told him over the phone and while here called and got prices for parts I already told him about -- he then wrote up a receipt and CHARGED ME $80 for what I ALREADY TOLD HIM THEN He LOOKED ON LOWES TO QUOTE ME PRICES FOR UNITS THAT I ALREADY KNEW THE PRICES OF AND SAID "MAKE SURE YOU CHECK WITH SCRATCH AND DENT SECTION --- The sad thing is I called him only because I had used him in the past......I will not use him EVER AGAIN NOR WILL I RECOMMEND THIS TRICKSTER... then I found out through church members he had OVERCHARGED THE CHURCH REPEATEDLY ON UNESSESARY ITEMS-- I WILL NOT USE HIM AGAIN NOR RECOMMEND HIM FOR THIS TRICK!!!

He didn't come

Lowe's In Douglasville

The actual work done was fine but this guy was rude. As a woman he talked down to me, as if I knew nothing about machines. This guy is the technician, answers the phone and the owner of the company. So if you have a problem with anything he just dismisses you and told me to call another company. But he is in possession of MY part that GE ordered for ME. NEVER USE THIS GUY!!!!! He is incompetent!

Horrible company. My warranty provider set up this appointment. Guy calls me at 8:15am to confirm appointment and get directions. I explain to him how to find my house as GSP will not bring you to my house. They call at 9:20, leave a voicemail they are lost as I have spotty cell reception and didn't get the call. I call back at 9;28am and apologize for missing the call am told they can't come, the tech is already on another call because I can't answer my phone. I explained I didn't get the call but called back as soon as the voicemail appeared and how to find my house. I am told if my address can't come up in GPS they wont come to my house and they are already on another call because I don't answer my phone. I again said I didn't get the call, I called back in less than 10 min and had already given them directions. They guy says "I'm not dealing with someone like you, find someone else to do your service" and hangs up on me. So wow. I don't know if they do a good job or not, but if you address isn't in the GPS you will never find out. Don't bother to give detailed directions to your house, they will ignore them, then get attitude and yell at you over the phone, then say you are rude for not answering the phone and hang up on you.

He was very reasonable & very nice. He came when he said he was going to come, did what he said he was going to do and charged what he said he would charge. He cleaned up everything when he was done & checked the line to make sure it was working. I would highly recommend him to anyone needing appliance repair work. He doesn't take credit cards but he does take cash or checks.

He told us is was not worth repairing. He replaced and installed a new the dish washer.

My appliances are Whirlpool, and M&H is a whirlpool certified for repairs. He was on time, and quickly assessed what was wrong with my appliances. He had to order the parts, and come back another day to install them. Overall everything was working great when he was done, and it was also nice to work with a repairman that is associated with the manufacturer, because one of the parts was still under warranty, and he took care of the warranty claim for me. My appliances are working fine now, but I would call M&H again in the future if I needed another repair.