La-Z-Boy Furniture Galleries

6/27 - Two recline-away chairs were delivered. I was not pleased with the way the upholstery on the back allowed "works" to be exposed. I requested that Lazy-Boy put a panel over the "works" Nothing ever done about this problem. 6/27 - I called to request delivery of the loveseat that the drivers failed to pickup. Warehouse could not find loveseat to deliver. 7/02 - Called store and talked to Ken and was told salesman Brady would call me next day...no return call. 7/10 - Brady (salesman) called me and told me it would be three more weeks before they could get loveseat, that another salesman had sold my loveseat! 7/11 - Doug Stapleton, District Manager, called me and told me he would get to the bottom of this and would call me back on Saturday...did not call me. 7/15 - I called Doug and left a message. 7/15 - Doug called me back. He convinced me to accept the loveseat that he would have made for me and would deliver in two weeks. Plus he would give me $200 off for my inconvenience. Delivery should be by 8/1. 8/08 - I called and left a message for Doug. No return call. 8/13 - I called and left a message to cancel the order and send me a check for he loveseat + $200 we agreed to for my inconvenience. 8/14 - Doug called to say he had the loveseat and wanted to deliver I on 8/15. I told him that at this point, I was so disgusted with Lazy Boy that I DID NOT WANT ANY THING MORE FROM THEM EXCEPT A CHECK! 8/15 - I called Doug and left a message telling him to not forget to send a refund check plus the $100 "protection" and the $20 "protection" for a pillow that I never ordered or received. 8/16 - Called and left a message - no return call. 8/27 - Called and left a message - no return call. No check received. 9/17 - Called and left a message - no return call. No check received.