Home Depot - Douglasville

performed by their subcontractor, Park Avenue Entries 1. Two issues exists as a result of the poor installation of our metal door on July 2016. 1. The door is allowing water to enter our home (Pictures were provided to Home Depot and Park Avenue Entries [PAE]). 1. PAE has attempted to repair the door on four separate occasions--the latest on May 11, 2017 where they spent six hours trying to fix the problem. 2. On March 20, 2017; I observed water entering under the door in at least three separate places. 3. We maintain that the door was never properly sealed and we have been voicing the same concern since its installation. 2. The water which entered our home during the strong storm on March 20, 2017 stained and may have damaged the tile in our foyer. 2. Home Depot is obligated to correct these issues. 1. Home Depot is obligated to replace defective materials and correct substandard work. 1. PAE has offered to come out (for a fourth time) and attempt to seal the door; however, they have lost our confidence. We fear the door may simply be "patched" and may leak during the next strong storm. If this occurs after the warranty period, we would be left with the cost of fixing the door and the resultant water damage. 2. On March 27, 2016; we met with a manager, George Yelder, and filed a claim for possible damage to our foyer tile. Mr. Yelder explained that the Specialties Manager should more properly field our complaints; however, she was not in. He said she would be in tomorrow and that he would speak to her then. 3. On March 28, 2017; we sought to meet with the Specialties Manager. We met with several Home Depot officials: George Yelder, Manager; Mark Conner, Asset Protection Specialist; and Kristin Townsend, Sales Specialist. 1. We were told the issue would be referred to Paige Wood, Specialties Manager (Apparently, she was to busy to meet with us at the time). We were also told the issue had been referred to Martin Brown, Buyer and Matt Wells, Installation Services. 1. To date, we have not heard from any of these individuals. 3. We suggested the following to Home Depot. 1. Home Depot should provide someone who can ensure the door is sealed properly, such as a general contractor. We have asked for this on several occasions. 1. Contractor has offered to provide several; however, their relationship is with the contractor. 2. Our attempts to find general contractors have fallen short as most will not bid on what may be a small job. 2. Home Depot should also provide someone acceptable to both parties to inspect the tile and factually validate damage, if any. 3. The only way to ensure the door is sealed is to test it. 4. What we see as the path forward. 1. Allow PAE to attempt to seal the door. 2. To address our concerns cited in 2. A. 1., a Water Damage Leak Investigation and Test should be conducted (by a certified contractor) using an ASTM E-1105 Spray Rack System or some similar testing to ensure the door is not allowing water to enter. 3. As part of our claim filed on March 27, 2017, consult with a water remediation contractor regarding the foyer tile