Cathy Truelove is honest. It was a really hot summer and she could not get to my house for about a week. It was really tough. Something in the air conditioner was broken and she replaced it. She showed me how to do it. She told me it was no big deal. She did not even have to take the whole thing apart. She was just so honest; it was stunning. She could have just as well spent the whole day and charged me $500 but she did not. She was good. She charged me a $120. She was super honest and really fast. She is very professional. She had good manners.
Description of Work: I last used Cathy Truelove from Tru Service in August 2011. My air conditioner wasn’t working and she had to replace a part in it. She tuned up my air conditioning and heating unit. She also cleaned out the heating unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$120
KM O.
06/2009
5.0
heating & air conditioning/hvac
+ -1 more
Great, she came on time. No surprises or attempts at upselling. Completed installation with an hour.
Description of Work: Installed new A/C
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
KM O.
06/2009
5.0
heating & air conditioning/hvac
+ -1 more
Kathy showed up on time. Got the old unit out and installed the new one within an hour. She's direct and knows her stuff.
Description of Work: Replaced A/C Condensor
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,000
K M.
06/2009
5.0
heating & air conditioning/hvac
+ -1 more
Very well. She did an excellent and throrough job. Got in and out.
Description of Work: Installed a new AC.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,100
KAREN T.
07/2008
5.0
heating & air conditioning/hvac
+ -1 more
She told me what the problem was. She didn't come out, because she told me how to address the problem myself. She didn't charge me either! This was done over the 4th of July weekend.
Description of Work: She diagnosed my air conditioner problem over the phone.
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Service Categories
Heating and Air Conditioning
FAQ
Tru Service is currently rated 5 overall out of 5.
No, Tru Service does not offer free project estimates.
No, Tru Service does not offer eco-friendly accreditations.
No, Tru Service does not offer a senior discount.
No, Tru Service does not offer emergency services.