Supreme Cleaning, Painting & Janitorial

Please read my review below. If you do decide to hire them, I would suggest you consider doing the following beforehand: 1. Arrange to hire for a specified period of time instead of by the job. This will ensure that she completes everything and that she is present long enough to work through any unresolved issues. 2. She will expect 100% payment up front. My recommendation is to negotiate a 50% down, 50% at completion arrangement. I have learned through this experience that if a service provider wants all money up front, they are probably not be worth doing business with. 3. Ask what products she will be using as she doesn?t include this information. She refuses to use bleach, which is fine, but then claimed to use Soft Scrub with bleach in my bathroom. She also uses a cleaner called ?Fabuloso? which I had never heard of but, after searching, is commonly sold in Dollar General stores. 4. Perform a walkthrough of the area to be cleaned and specifically explain to her what you expect. 5. She has a very specific satisfaction guarantee policy that does not appear on the contract she sends, be sure to request and review this. 6. Search, as she usually has deals that would save you more than 50% off what she will quote you. Yolanda Ash of Supreme Cleaning quoted me an $365 for a move-in clean for my 700 sq ft condo. For that, she promised before and after photos, to clean and sanitizing my kitchen and bathroom (inside all appliances), sweep and mop behind stove and refrigerator, clean all blinds, glass and mirrored surfaces, clean inside and outside all cabinets, sweep, vacuum, and mop all floor surfaces, wipe down all baseboards, doors, door jams, sweep and mop my patio, and dust and wipe all my light fixtures and ceiling fans. After a very short time spent in my unit, she notified me that she was finished and left. What I found was that the floor in my coat closet was untouched and filthy, the fan in my bedroom was untouched and very dusty, the fridge had dust on top of it, the microwave had food under it, the floors were streaked, two doors had finger prints on them and my bathroom vanity had dust. It essentially looked as though things were wiped down as opposed to sanitized. It took repeated phone calls and finally involving her friend who referred her to me to get her back. From the time she left until the time she returned was about two hours. When she returned, she did complete the items we pointed out. She then agreed to return and finish the job, promising to bring floor cleaner, which I felt she should have brought with her, then departed. After she left, I still didn?t feel that there was the thorough cleaning and santizing that I paid for. There were streaks still on my floor, no smell of cleaning products used and I then noticed that my floor to ceiling windows were not cleaned to my satisfaction. Finally, her assistant used the same rag in my kitchen that was used in my bathroom, which is unacceptable. I later declined her offer to return, as I was not comfortable having her in my home again. I could not take the time off work to supervise her to ensure everything was done to my satisfaction, which I felt was necessary after all that was left undone before. I also felt that I would need to ensure that cleaning tools were not used in my kitchen after being used in my bathroom. I respectfully asked for a partial refund, which she denied me. I felt violated and taken advantage of. I work really hard for the money I earn and I thought this would help to make the move more seamless, but instead just caused more grief. I just hope that this review helps other?s to avoid that experience and/or feeling the same way.