Jones Family Appliance

Thanks to this company, we have been without a dryer for 3 weeks. Told us they ordered a part, and they didn't. Still waiting...

Jones came out, diagnosed my problem and said they would have to order a clutch to fix the washer. After waiting weeks (with no washer), I finally called them and kept getting the run-around. Even later, they told me they had to come back to my house because they had the wrong part number. AHS called me later and stated they had the right part number. I asked for a replacement contractor since Jones was delaying (it had been a month at this point). I told Jones that I wanted my money refunded since they never returned to fix the washer and they were telling AHS that it was my fault. They refused and kept blaming me - the customer. They are not nice and they lie. Look at the Georgia BBB website and they did this to another customer and tried to blame it on the customer. Looks like a pattern of a bad contractor. I would advise consumers to stay away from this company. They never did return my money. I'm going to file another Georgia BBB complaint.

he was rude, he did minimal work fixed the rollers only. and when the dryer stlll made a squealing sound he came back out to check but by that time the dryer had been used once and the noise was not there. so he told me to take a video and call him back and the next morning the noise was there and I made a video of my turning on the dryer and the noise was there. instead of comming back out to figure out what the noise was never returned my call or text they said they were unable to fix it and did not warranty the call. Jones family appliance is not a brick and mortor business but a one person and wife working out of an appartment or condo at 9401 Roberts Drive. Sandy Springs GA, How do i know this, I lived at the apartment complex 10 years ago. I would not recommend Jones Family Applicances it is not able to fix high end products or at least Siemens Bosch. The company is a service provider for American Home Shield who authorized the work order, I am being billed another $75.00 service fee because of them not even verifying the issue first . if it was a distance issue, ... well its not i am 3 miles from thier location and only a mile or less as the crow flies!

NEVER CALLED ME BACK ABOUT MY PROBLEM.

They did really well. They were professional and showed up on time. They were very thorough and find the thing that was needed to be found. Whatever it was, they made sure that they did it right.