iRestore

Can't I get a -5 star rating? Cause this place deserves it. Where do I start? I searched high and low looking for the best place to have my iPad screen replaced a couple months ago and called around checking pricing and settled on this place for just $75. After getting it back, I didn't notice it right away but there was debris (lint and fibers) under my screen after the replacement. They offered me and told me that I had a 'lifetime screen replacement' on my iPad. This means that they cover the parts or labor if anything happens with it. They never told me about a "15 day workmanship" window that they have until today when I went to take my iPad back over to them to have them clean under the screen. The guy told me that it would be $40 for him to lift up the screen, wipe it all down and put the screen back on. First of all, they didn't even do the screen right, because the bottom right edge has a small 'gap' in it and it is not sitting down flush as it should be. Second there is lint under my screen for which is annoying to me because I see it all the time when I'm using my iPad. The guy told me that he would be willing to do it 1/2 off for $20, but he still had to charge me for it. I told him that it's a workmanship defect and that I am not paying for it and they need to honor their 'lifetime warranty' on the screen and fix it at no cost to me. He said that he was not willing to do that and would not be doing that and that I would have to pay him something in order to have it done. I told him I'm not paying him anything as it was not right from the start and he tried to blame it all on me and then tried to use a car analogy about driving a new car off the lot and then coming back a month or two later to try to get your new / used car fixed at no cost. I told him it's not the same thing and that he offered me a 'lifetime warranty' for which I want to take advantage of and he doesn't want to honor it and wants me to pay for another repair. I told him it wasn't happening and that he would be hearing from me again. My actions start here with my reviews to let others know about this place. I live in Chatsworth, about 20-30 minutes from Dalton where I had the screen replacement go and I don't always have my iPad with me when I go to Dalton. Do no take ANY of your devices here, do not purchase anything from this store and do not recommend this store to anyone. They do not care about their customers, they do not honor their supposed 'lifetime warranty' that they have on their screen replacements to ANY extent. You don't receive anything in writing for the warranty and that was the first mistake. They just verbally tell you and then don't honor it when you have a 'claim' for it. Please heed my warnings and stay away from this place and urge everyone you know to do the same. You will be mistreated! There are several other places such as CPR and My Tech Bench in Dalton to take your devices for which I will do next time for sure, even if I have to pay more!