Twins Plumbing and Septic

We were so impressed with Twins Septic. Not only did they do an excellent job of pumping the septic at the house we were purchasing but their inspection was top notch (turns out the tank had more than one compartment which had been missed by other companies). They gave us helpful advice on how to keep the septic running smoothly and what might come up in the future. They were quick to respond, they were on-time, and they were nice. While I hope we have no future septic issues you can bet we will be calling them if anything comes up (or doesn't go down😜).

Twins Plumbing and Septic came out to pump our septic tank. They were extremely professional, explained everything thoroughly, punctual, and gave us a very reasonable quote. We have used their services multiple times and will continue to use their services. My husband and I highly recommend them to all of our friends and family.

Did not resolve my issue but non the less the tank needed to be pumped. Great work from your guys. We will be using them again for additional plumbing issues.

I had purchased home 3.5 years prior and did not know if and when previous owners had the system pumped. Made an appointment with Twins Septic. I informed them I was a Veteran and retired and was offered a 5% discount . They were to come over to pump out septic system as a preventative measure for $275.00 or so I thought. The 2 man crew came earlier than expected which was a pleasant surprise. The crew found the tank and started digging. The ground was dry as heck due to the drought and I suggested that I get some water and pour it over the hole to loosen the dirt. They said they didn’t need to. They found the cement lid and started clearing the dirt from the lid. THEY THEN ASKED IF I WOULD LIKE TO HAVE THEM PROVIDE A SEPTIC TANK RISER AND LID TO REPLACE THE CEMENT LID FOR AN ADDITIONAL $250.00. I TOLD THEM I WOULD HAVE TO THINK ABOUT IT. Then they started to use a heavy metal bar and started beating the cement lid. I again suggested that I get some water to pour over the lid thinking it would help loosen the lid. They again said they didn’t need to and started beating the lid with a sledge hammer. At this point I went into my home.(BIG MISTAKE). A few minutes later, a knock came on the door and it was one of the crew. He said I have some good news and bad news. THE GOOD NEWS IS THAT THE SEPIC TANK WAS IN GOOD SHAPE, THE BAD NEWS IS THAT THE CEMENT LID HAD CRACKED IN HALF. I questioned how and why the lid broke. He said it was old and had been previously cracked. I questioned that, especially after seeing them beating the cement lid with a large steel bar and sledge hammer. I was noticeably upset because my only option now was that I had to purchase a new riser and lid for an additional $250.00. I complained and questioned the reason for lid being broken, especially since I had no choice in the matter other than to purchase a riser and lid. I asked if there was anything they could do to help with the cost. They said there was nothing they could do. I requested that I be able to speak with the owner and they gave me the office number. I called and spoke to Landon and explained the situation from my perspective, about how the use of a steel bar and sledge hammer had caused the cement lid to break in half right at the handle. He refused to take any responsibility and said that his crew had misquoted the cost of the riser and lid anyway and they should have charged $300.00 instead of $250.00. He suggested that he not charge my credit card and hold charging the card for a month. I don’t believe that this was a coincidence in that the cement lid was broken already. I do believe the constant pounding with the steel bar and sledge hammer caused the cement lid to break in half and that Twins Septic and Plumbing should have taken responsibility or at least partial responsibility for the incident and provided some fair adjustment other than the 5% Veteran discount I WILL NEVER USE OR RECOMMEND TWINS PLUMBING AND SEPTIC AGAIN.

They were prompt and took care of the services needed as well as helping to recommend future services that will be needed.

Twins plumbing is a capable, trustworthy, efficient local contractor.

Great. Would use them again. Cost was for 2 visits for 2 tanks, $300 each time & tank.

These guys were on time, finished quickly and fixed the problem.

When my septic system started backing up (Jan, 2017) after heavy rains and more than one load of laundry I called Twins. The system was 40 years old and probably hadn't been pumped in 10+ years. The pumped out the tank and made the suggestion that the drainfield was clogged. They were right on... In July I started having the same symptoms again and called Twins. They recommended Franklin Septic (Acworth, GA) and i'm very happy that I followed their recommendation. Prior to getting the new drainfield Twins came out and pumped the tank. They were excellent in every way... on time, got the work done and were reasonable with the cost. I'll be using them again... in five years. I'm also taking their recommendation to pump the tank every five years to prevent future problems.

Everything went great. Punctual, nice, quality work at a decent price.

The renters said they were very nice when they came out but they did the work in the rain so they tore the yard up.

OK! Paid in advance but when driver got to my home, he told me he "thought" my tank was larger so it was an additional $100. We called Douglas County Records to find out. No one answered so we compromised on $50 extra. We were prepared for this extra expense. My advice for future customers is to find this information out before you pay for services. I was shocked that he just assumed it was a 1500 gallon tank vs 1000 gallon tank. He finished cleaning in 30 minutes.

Excellent. Will and Landon quickly found and repaired the problem. I couldn't have more pleased with their work. I would definitely use them again.

Excellent. They were professional, gave an accurate estimate and performed the service in a timely fashion. I would hire them for other services without reservation!

They arrived on time and did a great job

They acknowledged & investigated our concerns & took care of the issues we had. They were fabulous!

They are very responsive and punctual. The initial job went smoothly; however a week later the new recirculation pump stopped working. They replaced it with another new one. We were also having a strange problem with warm water coming out of the cold water faucets when first turned on. They spent a great deal of time figuring out our home's hot water recirculation piping and eventually decided to replace the cartridge in the master bath shower. Now everything is working great.

Excellent, efficient and professional job.

Everything went very well. The brothers did a great job and both were very nice and polite. Definitely will use them again.

Great. Came out on time. No problems. Would hire again.

It was a dirty job but they got it done with no problems

The guys that came out were great. They actually came out earlier than they said, which was good. The team that came out answered all my questions, but what liked most is that they didn't try to sell me anything that I didn't ask for and that made the process so much easier to deal with. They were done in about an hour and fixed my yard back better than the previous company I used. Would definitely use again

The twins arrived before schedule and were able to take care of my issue. They took time to explain what they were doing and why they were doing it. They also answered questions about my septic system to help me better understand how to diagnosis issues in the future. This was the second time I had the Twins out. The first time was to pump my septic system 6 months ago. They are the only Plumbing service I will use in the future.

A time of arrival was given, but due to another job that took longer than expected, they called to say they would be delayed. When the men arrived, the job was done to our satisfaction. The questions given to the men were answered professionally and again to our satisfaction.

They were prompt and very professional. I would definitely hire them again!