Ragsdale Heating, Air & Plumbing

Everyone at Ragsdale Heating and Air did a great job. Every detail was handled professionally. Chris Boyd came to our home, arrived at scheduled time and did a great job showing us all the options and guided us in making the decision for the unit that best fit the size of our home. He did not try to sell us more than we needed, nor did he push us to make a decision before we were ready. We talked to several companies, and it was soon clear to us that Ragsdale was the best value we could find. Our installers did an excellent job. They arrived on time and worked tirelessly until the job was done. Jerry was great in answering questions and showing us how to work our new thermostat and all the features of our new system. I highly recommend this company. We are extremely happy with our purchase.

My experience with them has been excellent. They were very conscientious and they were on time. They quoted us when they said they were going to quote us. They quoted us a price that was very fair. They're going to perform services for us. We've hired them. They quoted us for $4700.

Tech showed up on time replaced the disposal and left me the original packaging for the disposal.

Their people were prompt, courteous and helpful in explaining what they were doing.

Great results for a very reasonable price. Ragsdale team was very responsive and on time with completing work. Also took care of many unknown problems and additional work requested with installations. Everything went well and highly recommend this company for future projects. Very professional and great customer service from entire company and staff. Price was very competitive and matched lowest bid I had received. THis is a great company to work with.

Was on time and answered all questions with great patients. It took a while to diagnose the problem. It seemed to be a bad AC unit. It is an old unit and was told need to think about replacing, but this time it was only a faulty thermostat. He didn’t have the exact thermostat we wanted so installed one we could use until the part was ordered. He came back and installed the new thermostat when it came in. If you are looking for a great and honest repair service Ragsdale is the one to call. I will be using them from now on.

The serviceman was polite, professional, explained all problems found and the process to repair prior to performing the work to ensure that I was in agreement. He work special rubber soles on his shoes to prevent from getting my carpets and tile floors soiled with dirt from the outside. He went into the house crawl space to check for any evidence of prior leakage and damage. He explained about the processes involved and all of his findings. Very pleased and satisfied. I have been a regular A/C customer for several years; they come every 6 months for routine maintenance, replace the filters in my intake vents and perform a complete check of my system. Always courteous, proficient and work with my schedule. NO complaints; VERY satisfied.

They are excellent on all accounts.

They showed up right on time, diagnosed the problem and fixed it quickly.

Company was on time and went to work right away. They sealed up duct work that should have been sealed up to begin with from the prior company that installed the first unit. They were quick in their work and did everything in a timely manner. They did however do a slight mistake when they installed. Instead of tearing off pieces of tape for the duct work for the water vaperation, they kept the tape on the spool and went around the duct work to inclose it. This causes the duct work to crimp and cause improper drainage of water from vaperation, and that makes the unit to shut off completely and has a chance of the unit to burn out. They had to replace the ductwork on this again because the duct work is a little hard to uncrimp and it's just better to replace it all together. We were without the unit for a day and a half due to heavy scheduling with other people. It is however working just fine now and hope for no more further problems.

Service person found oil on the condensor coil and housing. He did give me a quote to fix it but, found it would only be a bandaid to the existing matter. He was going to send a person out to really check things out before we decide on what to do with this unit. Whether it would be worth fixing it or replacing the unit all together.

We are extremely impressed with Ragsdale Heating, Air and Plumbing. They are professional, efficient and highly qualified. They are very personal and they are highly responsive. They were able to avert major cost on our behalf and they are reasonably priced. They don't give work that isn't necessary. They demonstrate a very high level of integrity in dealing with customers. I couldn't be more pleased with them. They were able to correct some problems.

They were very professional. Showed up on time, workers were polite, and very knowledgeable.The arear they were in was clean when they left. I was very pleased. would use them and have refered them to others.

Very well. The technician introduced himself and got right to work. He examined the unit beneath my home, tested the system and advised me of its status and then cleaned the unit. When I had used another company, in all the years they maintained my system, they never cleaned it, let alone so completely.

Excellent customer service from start to finish. Our specialst Michael was very upfront, honest, and detailed about everything regarding the service perfomed on our two units. We signed up for the Gold Service plan which covers two visits per year.

The whole experience was great from beginning to end. The technician was very patient and answered all my questions about the problems I experienced with my HVAC systems.

I decided not to go with them. They were recommending stuff that I didn't need and it was way too high. They seem to be really professional and quality driven. It is not like they were out for my need. They were out for selling a few system that way over the scale of what I needed.

They did call before they arrived and arrived on time. He was very careful about showing me things that needed to be done. Explained what could be done to furnace in future. He did find that the old thermostat was not working very well and was making the furnace work a little harder with getting the signal through on what temperature it needed to be at. He also helped program the thermostat for me and showed me how to do so.

As always, the work was performed on time, in a very professional manner. Very thorough, the techs always explain the whys of what they are doing. They also had to perform some ductwork repair caused by another trade, and that also was performed in a timely and very professional manner.

When our AC died in the hotest part of the summer I went to three companies to get a quote. Ragsdale was the lowest but they coulden't replace our unit for three weeks. The salesman said don't worry he would take care of it. That afternoon one of the service crews showed up with a used temporary unit which they installed. Cool air at last. Three weeks later they installed the new unit. They spent time explaining how I should maintain my unit to keep it running like new. Needless to say I have a service contract with these fine people. They call when a service is due to set up an appointment and call back later to make sure it went well .This is a fine company.

I am using Ragsdale to perform spring and fall maintenance on our HVAC units. They do offer silver and gold maintenance plans (you do not have to purchase them). The main difference is the silver plan includes one maintenance per year and the gold two per year. (The silver plan does state it covers heat and cool). I have purchased the gold plan which costs $189 for the first unit and $89 for each additional unit. Both plans include a 15% discount on repairs as well as a few other discounts such as $30 off diagnostic fee. The price I've listed is for the initial spring air conditioning checkup. The previous owners of our home had not kept up with annual maintenance so in addition to the checkup and cleaning, the price includes a couple of high performance filters and capacitors that had to be replaced. In late July, I needed to replace a condensate pump (total bill was $153). I also used them again for the fall maintenance which was included in the gold plan. I have been very pleased with their work. They are prompt and courteous. Also, unlike previous HVAC companies I have used in the past, they do not pressure you to purchase additional products but will advise you if they see something that may be a problem down the line.

Company person showed up on time to look over the job and gave us an estimate. His office called the next day to follow up and schedule an appointment. Service person worked quickly and did a good job.

It was an absolute disaster dealing with this company. The women in the office we're rude and very disorganized. On one particular call a technician came out in the evening and stated there was nothing he could do as the unit was frozen up. Our temperature in our home built up to 85 degrees and we had to leave and stay at a hotel. When we hired a new company as the coil froze up and this time the technician used a hair dryer to melt it, stayed on the job until the air became cool again. Where as the Ragsdale technician just left us, and waited for the coil to me.melt. Most of the time when problems developed my husband was out of town and I had to rely on the company. They we're not considerate and left me frustrated as I really did not know what to do. I felt as if they we're taking advantage of me. An ultra violet high efficiently air clean system was installed at a cost of $1,443.00. We had several problems with the air quality and did not realize until we changed companies that the plenum was not installed correctly. We had contacted the outside sales manager for some assistance and was unable to speak with him. We met one of the other sales man at a restaurant and explained the situation. When the sales manager found this out he called me and became very hostile stating everything had to go through him. How did I know that? I guess we should have terminated Ragsdale much sooner but we're new to the area and did not know who else to call. The decision to terminate with the company was when my husband called a very rude woman in the office and wanted the size of the air filter as we needed to change it. The woman refused to give us the information and when my husband asked to speak to a manager she stated there we're none in the office. My husband then asked to speak to the owner and she said he was busy. Really! We left a message for him and I guess she never gave him the message. I will say the owners son did come out and try to assist us with some of the issues of our air conditioner, the handling of the outside sales manager mannerism but the damage had been done. We now are using a fantastic company and they are well organzied, the inside group are great and everyone is on the same page. We had them put in a new furnace and air conditioning system. The company is fantastic and very accommodating. I wish I knew who they were before this. I'm not trying to bad mouth this company but I beleive they need to think about a reorganization of their staff.

The experience was great. These are professionals. They did the most extensive and detailed work I've ever seen done in this line of work. Again, I would write more, but my health makes it difficult.

I have used Ragsdale for almost 10 years and I am very pleased with them. They have installed heat and air in my previous home as well as my current one. They are the only ones that I will use for heating and air. This past service was the semi-annual maint on my unit that they installed earlier this year when we moved to our new house, which is a 45 year old home. What I like most is they are locally owned and gurantee all of their work. They are honest and that is a trait that you do not see much anymore. The service tech that has come out the past few years is Mark and he does a fantastic job. It is that personable touch that lends to the trust factor. As for the new unit, I am very pleased. When we hit 106 degrees this past summer, my house stayed very comfortable. Best of all, the unit they installed is mega energy efficient. My power bill was not high at all! They are an exceptional company and I will not use anyone else. In fact, I have their plumbing division coming to install a bathroom in a room that was just recently closed in.