Chimney Charmers

Initial visit 10/25/24 - Paid down payment of $800 check # 8006 Discussed what I needed done: Wasps and cold air coming into living space from chimney from side vents in the fireplace. You told me you could make my chimney look real nice outside but it would cost more. I stated I didn’t want a “fancy expensive” chimney top. I do want it to LOOK NICE and professional but didn’t need the expensive top. All I need are the wasps gone and to fix chimney top to make sure wasps don’t return. They were swarming outside on top of chimney. You mentioned some sort of grate for the top with smaller holes to prevent wasps from re-entering. For the air leak you moved a screw that you claimed would correct air leak. Didn’t work. You sent camera up chimney and said there were wasps at the very top. You stated you could do this job for me For $1500 You provided e-mail receipt for the $800 stating you would return in two weeks to complete job at which time, upon completion, I would owe $700. Two weeks passed and no communication from you. Two more weeks passed so I called you. You stated you LOST my number. Who loses customer’s number? You also had my e-mail address and could have communicated that way. 11/25/2024 – You returned to complete job? Paid you in full the remaining $700. Check # 8010 but job not done. You stated helper was not available so your wife came in her car “with the baby” to help. You both left for a while to get wasp killer. You mentioned again about replacing the grate on top with one with smaller holes to keep wasps out. Not done. You also removed an outside vent on side of chimney about two feet from ground and did a sloppy job of caulking. I wondered about the integrity of the chimney and smoke entering house. You stated that vent was “not needed” and that should keep cold air out. Didn’t work. I asked about covering that area with siding. Not done. You mentioned about getting paint from HD to match siding color when siding gets replaced. Not done. It was dark by then and you couldn’t see. You showed up late so you ran out of daylight. You came inside and asked real nice if I could please pay you in full. I felt sorry and having the baby there tugged at my heart strings and thought you needed the money so I paid you in full – BIG MISTAKE. I asked you for receipt and told me I should have it later that day. No receipt. Called you and told me to check SPAM mail. Not there. Next day I finally received it at 3:45 12/2/2024 – You scheduled me for 10:00 AM. It was 10:45 - Not here and no communication so I called you. You stated you were waiting for Triple A and that something broke on your truck. A responsible contractor would have communicated since you were scheduled to be here at 10:00. 12/6/2024 –Friday - You re-scheduled between 1:00 & 2:00 PM. You then stated truck was STILL in shop. You re-scheduled for Monday 12/9/2024 with no time set. I called you that Friday 12/6 to see if you could come Saturday the 7th instead of Monday the 9th since rain was forecasted 12/9 – 12/12 12/11/2024 – Wednesday – You stated that you would have all fixed up on Friday 12/13. ` 12/13/2024 – Friday - Came with helper. Brought siding and some steel sheet. A couple pieces of siding were replaced on side of Chimney up on top. Not sure what else was done. Asked helper to put a piece of siding on bottom side where vent was removed. There was enough siding. He shouted out to Spencer on top to replace siding but no answer. I’m sure he heard. Not done. They both left early, had enough daylight and enough siding to fix where vent had been removed. Not done He wrapped the top of chimney with some screen. Was not fastened properly and looked sloppy and unprofessional. The siding needs to be painted to match color on house and needs to cover bottom of chimney with siding and paint as well. Not done! 12/19/2024 – Scheduled between 12 & 1:00. No show or contact. You could have called or texted to let me know you could not keep appointment. I texted to check if you were coming. Texted again at 1:20 with no reply. Again, a responsible contractor communicates with clients.

They cam yesterday (sunday) at no additional cost. Fixed the problem, lowered the sound on the fan and cleaned the glass. WOW.

Spencer’s a real professional, knowledgeable, experienced, annd friendly, and he explained all of my options in plain terms. I appreciate his help and would recommended him for any job.

Certainly! Here’s a recommendation for a chimney sweep company: --- **Recommendation for [Chimney Sweep Company Name]:** I highly recommend Chimney Charmers for anyone in need of professional chimney sweeping and maintenance services. Their team is exceptionally skilled, punctual, and dedicated to ensuring your home’s safety. During my recent service, they conducted a thorough inspection, explained every step of the cleaning process, and provided valuable tips for maintaining my chimney throughout the year. What impressed me the most was their attention to detail and commitment to customer satisfaction. They used state-of-the-art equipment, ensuring a clean and efficient job without leaving any mess behind. Their pricing is transparent and competitive, making their services a great value for the quality provided. If you’re looking for a trustworthy and reliable chimney sweep company, Chimney Charmers is the way to go. I will definitely be using their services again and recommend them to anyone in need of chimney care.

Very professional and the work was performed in a timely manner! Gas logs were installed for my fireplace and looks awesome!!! Will definitely use again!!

They were very professional and did a great job! On time too. I would highly recommend them for your next job

It was Great !! Excellent Experience - fair pricing- quick service- very knowledgeable

Chimney Charmers fixed things very quickly. Obviously they were very knowledgeable and capable.

Very professional! Kept everything super clean! Would definitely use again

Excellent workmanship. Professional and friendly approach, the work was done effectively and efficiently and the service was provided exactly to the timing of the appoints. I highly recommend this company.

Spencer was professional and gave me different options for my gas logs. He showed me different options and helped me choose the perfect ones! They are gorgeous! Thank you!!! Highly recommend Chimney Charmers!

Amazing company!