MARCUS HEATING AND AIR CONDITIONING

Andy Marcus came out and inspected my house very quickly upon my request. He also got me his proposal quickly, which outlined 4 options for the Bryant brand products. I was in California when he came so I couldn't ask questions with him there. My mom is 80 and so I emailed him a list of questions. First, he got ****** that I mistook his company for one in TN that had a bad review on the BBB when I asked that he tell me more about it. Rather than be glad that I asked and give him a chance to point out my mistake, his reply made it clear he was irritated. Then after another similar exchange on a question that I had about him taking away the old equipment-- he was irritated that I didn't see he already said that in his proposal... The next response from him was that I should find another company. I can only assume that he couldn't or didn't want to answer the other questions I had, which were guided from a lot of online research so they were perfectly valid questions. I even offered to talk through them rather than handle via email. His response was so unprofessional and rude. To think, I almost spent over 12k with him, I can only imagine how rude and unprofessional he would be when he didn't have to win my business because he already had my money. I recommend skipping over this company and Andy Marcus specifically, if he should try to rename his company. Here's a transcript of the email exchange. 1. I saw one complaint with the BBB but no response. Can you tell me more about that situation? 2. How big of a unit do I need and what method did you use to calculate that? 3. How many variable units have you installed this year? 4. How many units total? Will you provide 3-5 customer references from this year? 5. Is there any guarantee or warranty on the labor and installation itself? 6. Are you the omly installer working for the company? If so, when do you plan to retire? Do you have employees to help with the installations? 7. What happens to any warranties if you retire or go out of business? 8. Will i need to get new stairs fitted and installed for the attic or will i be able to use the ones i have? 9. Will you provide a more detailed contract covering the duct work, the stairs and opening to the attic, etc. 10. Is disposal of the old equipment included? 11. Do you provide ongoing maintenance and repair services or would i need to hire someone else? 12. If i go with the best option, can you go lower on the total price? 13. Is there anything else I should be asking, if it were you marking this purchase that i haven't asked? 14. If it were you, which option would you choose? 15. What is the soonest you could install? 16. Why is the variable option only an 18-SEER? From my research, it looks like it should be a 20.5 or 21. 17. From my research, even though Carrier, Bryant, and Day & Night are sister brands, and generally in that order of price; the D&N brand doesn't offer the variable unit. Is that correct? Thanks again for your time. Sent from Yahoo Mail on Android On Fri, May 24, 2019 at 8:14 PM, HVAC Proposals wrote: Here's the proposal you requested. Thank you for allowing us to propose the HVAC work at your home. We are available to answer any questions you may have about the proposal. We can be reached at 770-844-9862 Regards Marcus Heating & Air Conditioning CLICK ON LINK BELOW TO VIEW PROPOSAL Please see the requested proposal at: [*** Link removed ***] In case if the above link does not work then please copy & paste the below URL into the browser. [*** Link removed ***]

wonderful, I could not be happier, the system is great. the customer service very professional, and courteous.

unknown

They were recommended to us by someone. They did a good job, but we had a bit of miscommunication as far as scheduling went. The person who came out had a bit of an attitude. I won't be using Marcus Heating and Air Conditioning again as I cannot tolerate people who are not professional.