JOHNNY RHINO RESIDENTIAL REMODELERS

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At 10:15 I had not heard from Terri so I contacted Johnny Rhino. Joseph was helpful and said he would find out what happened. At approximately 10:50AM Jean called to say that we, (she and I) must have "gotten our wires crossed". She went on to say that she had left 5 messages on my work cell phone to try and confirm this appointment. Jean continued by saying that she left the message that the designer would not come out for an appointment without a confirmation. My work cell phone is with me continuously, it rings and takes messages even if I am out of service range. Jean did confirm the correct number, but my cell phone did not show any missed calls or messages. I relayed this information to Jean and also let her know that I made special arrangements at work to be home today. Jean did not apologize, ask if she could send someone later today, or if she could reschedule for another day. I thanked her for calling back and hung up. If Jean could not get a hold of my by phone, why didn't she send an email to me? She had my email address as she sent me a Thank you for the inquiry. This experience is disappointing and very off putting. I would recommend that whoever is the manager for Johnny Rhino reviews the quality of the schedulers to avoid this experience for others.

We have a beautiful new bathroom and are pleased with the work ethic and professionalism of all the crews associated with this project. That said, there were a few wrinkles along the way. Most aggravating was at the end, when it came time for the final payment. The contract we had a copy of spelled out what was included and what items we would pay for, or the allowances. The contractor was working from a later contract which we never got a copy of. We don't think this was intentional at all, but the differences had to be ironed out and the cost had to be adjusted. The lesson: Make sure both parties are working from the same contract and EVERYTHING is detailed as to what is done and who pays for what. The project itself started off early and seemed to move ahead of the scheduled two weeks. At one point, however, there were two crews trying to work in our small bathroom at the same time and neither was happy with the other. As per usual with our 32-year-old house, little things kept cropping up that caused delays, so the project ended up going about a week over estimate. When we thought everything was done, we discovered minor things like a chip in the tub and weak water pressure in the left vanity that Johnny Rhino was quick to send people to repair. One problem came up with the window. We chose a sliding window from a catalog where the graphic showed lots of glass area and a thin frame. The contractor special-ordered it. Turns out the actual window had lots of frame and little glass area. We ended up buying a completely different window at Home Depot. Lesson: Try to see the actual product before buying it. The solid-core door is somewhat of a mystery. The contractor charged us $85 for it, then had his crew build a frame for it, which wasn't right at first and had to be adjusted. It looks good but we found later that it doesn't seal closely so a lot of light comes through the edges. We found out they could have bought the solid-core door WITH frame at Home Depot for $10 more than they charged us. Can't figure out why they didn't just do that. Anyway, we really like the bathroom and wouldn't hesitate to have Johnny Rhino give us a quote for other work. But with them or any other contractor, we will pay close attention to details, from paperwork to product to final workmanship.

We were very happy with the work and follow up. We plan to have them remodel our master bathroom next. The were very clean and organized.

Almost a year after our kitchen remodel I noticed a few manufacturing flaws or wood-related problems with cabinet doors. Johnny Rhino warrantees their work & products for 5 years so I called and spoke to Gianni, the owner. He came to our home the next day to see for himself. Before week's end their office called to schedule installation of our new replacement doors. We were good to go in less than an hour. They really do stand by their guarantee.

They were extremely good. There were some delays but that was our fault. Nobody could have done it any better.

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It went really well. They were excellent. They were very easy to deal with, it was a pleasure. A lot of people worked on it and it took about three and a half weeks. We love the new bathroom, it is gorgeous. John Conrad is an excellent project manager. The designer Monica was the only one, when were getting quotes, that came up with ideas that would get the work done.

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