WOODMAN INSULATION CO INC

NO, NO, NO. Run away. They quoted a residential job and about a month later I contacted them to schedule. They moved it out from the first scheduled day, and then when the crew arrived on the new date said they didn't have the right hose to blow the insulation. Another crew was to come the next day, and when they arrived they said they didn't have enough hose either (no one told them how much they would need). They rescheduled a third time before Christmas, and called the night before to cancel, blaming it on a broken truck. Said they would call back to reschedule between the holidays - they didn't. Said they were busy with commitments to builders at year end. Said they would call after the 1st - they didn't. I called this morning to give a final chance and they said they would call back - they didn't. They claimed to have multiple crews but they behave like a one truck company, only worse. At least with a one truck outfit, the guy that commits does the work. It seems they do work with builders of new housing and residential owners are the lowest priority possible. The woman that does the scheduling is pleasant and attempts to be professional, but she is unable to make commitments. And get this. The first time it was scheduled, they sent a curt email the night before saying that I had to have a check for payment in full to the crew. "No check, no install" No good morning, no asking me how I intended to pay, no explanation of any company policy, no thank you for your business. At this point I'd be hesitant to even let them in my house. Who knows the quality of the work they would do. And with the attitude they have shown, do they really think I'd want to pay them in full before the do the work? They claim to have been in business since 1986 - how is that even possible?!

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When I hired Woodman, I was told I would qualify for a rebate with Georgia Power for putting in the insulation. I have now been repeatedly following up about how to apply for the rebate, yet I cannot get anyone to give me an answer on how to do it. Apparently the rebate has to go through Woodman, so I cannot apply until Woodman fills out the proper paperwork. I was told the sales guy was supposed to contact me, but he hasn't. I left him a message and he hasn't called back. When I went to schedule the installation they were responsive, but now that they have my money, they do not seem to care to follow through on what they need to do for me to qualify for the rebate they used to sell me on using them. This is completely unacceptable and I would not use them again.

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I had contracted Woodman Insulation to install insulation in my attic and on the exterior walls and ceilings in my kitchen and family room during a renovation. Woodman Insulation came out to do the installation, but did not bring all the materials needed to complete the job. I called the company and was told that the best they could do was to come out the next day. I very clearly, and repeatedly, communicated that the next day was not acceptable as I had a City of Atlanta inspection for the insulation scheduled for the next day. I also clearly communicated that if Woodman did not complete the job that day per the agreement, I would have no choice but to get the job completed using other resources. That evening I repeatedly requested to speak with the owner but was denied access to him. As Woodman did not complete the job, I purchased insulation from Home Depot and paid one of the contractors on-site to finish the job at 7pm. Despite not having authorization to do so, Woodman charged my credit card for the full amount. They stated that they installed the amount that they were contracted to install, but that is clearly not the case as they did not finish the job. Instead of acknowledging their error, they accused me of having my job ?grow? since the estimate. As the house was renovated exactly according to my City of Atlanta permitted architectural plans, this accusation is unfounded. I requested that Woodman apply a partial refund to cover my costs for the insulation and installation. They are refusing and have denied further requests to speak with the owner to try to get this issue resolved.

see above ... says it all

They arrived on time, got the job done quickly and walked around with me in the attic showing what they had done. The price seems high, but I couldn't get anyone else to come out and give me an estimate. I'm fine with paying more for good service.

From the routing of my initial telephone call through completion of the work, Woodman Insulation staff were polite and professional. We had an issue with the installation of insulation in our attic that was not noted for some time. When we finally became aware of the problems, Woodman responded professionally and promptly to rectify the problems. Within two days of my initial call, a field supervisor was on site adjusting the insulation over our family room cathedral ceiling (no easy feat!) and installing air flow baffles to restore proper function of the soffit vents and attic ventilation. Woodman is a company that stands behind their work and this ethic is evident from the owner down through the organization. Great job Andrea, Javier and the rest of the team!

Update: October 2014. My review, which I will leave as written originally below, is a glowing review of Woodman Insulation. Sadly I had to come in two years later and change my overall review of the company. An inspection during the sale of our house revealed that the installers failed to follow state building codes when blowing in the insulation. They allowed the insulation to come in direct contact with the furnace ventilation. I have put in two calls to Greg at Woodman, and I have spoken to two other people in the office who refer me back to Greg. After more than 48 hours I gave up. I will correct their error myself so that I can proceed with the sale of my home. Original Review Getting the quote We needed additional insulation in our attic and we called 4 different companies. Woodman responded to our call for an estimate, scheduled, and conducted the estimate within 72 hours of our initial call. The gentleman that came out gave me a brief idea of what he felt needed done, took measurements, and left quickly stating we would have an estimate via email by morning. There was no sales presentation, and no pressure. Later that evening we had an email with quotes for an upgrade for R30 and R38. We responded to the email asking for an additional quote for the R60. We had the R60 quote in under an hour. We had contacted 4 companies for quotes. Woodman's quote was the lowest quote of all of them by less than half the price of the highest and 600 dollars less than the closest quote. Schedule the appointment We were a little concerned about the low ball quote, but they have a good record here on Angie's List and a good score with the Better Business Bureau. We decided it was worth the savings to go with them. I made a phone call and they scheduled the service for about four days latter. They gave us a large window from 11 am to 5 pm for an arrival time. About 2 pm I got a phone call stating they would arrive in a half hour. They did. The work crew A work crew of two arrived. They didn't speak much English, but enough. They installed the baffles and recessed light guards and blew in the insulation. From start to finish it took about 1.5 hours. That was with breaks to cool down. Their work They had us view their work prior to breaking down their equipment. All of our worries about whether they would install the baffles, and insulation correctly were unfounded. The job was beautifully done. Clean up A little bit of insulation did find its way into the house. The worker attempted to clean it up, but it was evident they did not have the tools to clean it up. I pulled out the vacuum and the mess was cleaned up in under two minutes. What they could do to improve their service There wasn't anything damaged during the process, but there was not any measures taken to protect our floors or walls. I would have liked to have seen them put down something to protect the floors and the base boards where their hose went around corners. I would also have liked for them to have done the cleanup. But they were careful with the hose and they never dragged it across the floors or baseboards. Final thoughts All said and done I couldn't be more pleased. The price was great. No they didn't have the polished presentation of their competition, but when it comes right down to it, the work is what counts. They did a great job and the next time I get a my hands on a few extra bucks I would like them to insulate my floors.

Great job over all price and service can't beat it.

They did just fine.

I spent about $1200 for the job. I really did check the work they did and so, I had to go through their work before they left.

They charged me $350 for their service. They told me that the material cost was $245 and the remaining was for labor. Overall, I think they did a good job. I had some difficulty connecting with them. It took a little more effort to get a callback from them. They had come out earlier to give me an estimate and there was no charge for the estimate. I did a little price comparison and they were quite reasonable. All I wanted done was the insulation work and they were very helpful in talking me through the pros and cons of the job. They provided only that service that I wanted. They did not provide unnecessary work. They were very flexible in working with me. They gave me the estimate seven months ago and they were willing to wait till the end of the year. I would suggest that if you are getting done by them, you need to look at the work done by them while they are still at your home. They were light in some areas, but they went ahead and added some more insulation to satisfy me. They did this without any problem. I realized that there was an area that was not insulated, as I had forgotten to mention the area to them. They came back out and did the work without any extra charge. I will use them again in the future.

We didn't hire Woodman because their estimate was nearly $4000 above the next lowest bid. They were prompt and professional and did give us the estimate, however.

I contacted company and was told that a salesman would call me back; never received the call back.

They came, did what they said they were going to do and they left. There were two guys and they did a meticulous job in putting down paper patting running to the attic for the hose. The guy that came in the house wore booties. It took less than 30 minutes. I didn't really have anything to compare the price to.

They took up FAR less time than I imagined, and were on the job for less than an hour. Very prompt, organized, efficient, and hard-working! THANK YOU!

I called for an estimate to blow attic insulation. They said "Skipper" would call me back the next day. It's been a week with no call back from Skipper. I'm calling someone else.

Woodsman is a company that works to impress its customers. They are exceptional from the quality of their work, to their knowledge about insulation, to the rates they charge. I cannot say enough positive things about this company and I would dare to say they would impress others as much as they impressed me.

Their estimator did not show up for the appointment, which was six days ago, and they have not called or contacted me since.

I got the price quote over the phone. The insulation crew came within a week. They worked quickly and cleaned up before they left.

Bad experience with this company. Unresponsive to our efforts to make sure job was done right. Company needs some better internal quality controls.

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