Victoria Renovations

Every homeowner knows that remodeling is stressful, every contractor knows or should know the family is putting their most valuable asset in their hands. We chose Raymac Remodeling because of their great reviews online, little did we know at that time that Raymac might have been using a non-disparagement clauses in their contracts with previous clients that prevents the homeowners from posting negative reviews, we received a contract with such "gag clause" however businesses are not allowed to include non-disparagement clauses as of December 2016 thanks to Consumer Review Freedom Act which was signed into law and any company that still uses that clause (which they did in our case) could be subject to financial penalties, as well as a federal court order as stated on Federal Trade Commission website. [*** Link removed ***] Consumer Review Fairness Act: What Businesses Need to Know ... [*** Link removed ***] The Consumer Review Fairness Act protects consumers’ ability to share their honest opinions about a business’s products, services, or conduct in any forum – and that includes social media. The FTC has tips to help your company comply with the law. The Consumer Review Fairness Act (CRFA ... We will most certainly file a complaint with the Attorney General of GA, BBB , NARI. We had a very bad experience with Raymac, we even recently received a letter from Raymac attorney reminding us Not to post any disparaging comments about Raymac as stated in their contract. Maybe Raymac attorney is not aware of Consumer Review Freedom Act. Raymac contract also included clauses that Raymac is not responsible for damages to your property or thefts that may occur during the project. This is our review. It is based of facts and we do have supporting proofs in the form of photos emails and texts. The project became stressful the very first week it started. The first incident that made us alarmed and very disappointed happened when one of their subcontractors punctured our HVAC vent (but that was not the disappointing part), the gaping hole was there for a few days and when the drywall guys started to close the walls I brought it to Ramon's attention, who either did not see a huge hole or chose not to see it. Ramon said they will patch it, we told him we do not want it patched, we want it replaced (the part itself costs a few dollars). The dispute went on for a few days, Raymac did not not want to put replace the vent and we could not believe we were even having discussion about It . It was disappointing that vent with a hole would have been closed with a drywall had we not brought it to Ramon's attention and it was disappointing we had to fight with them and force them to have it replaced. Then we had framing guys completely squeeze flat one of our vent ducts to fit within the frame. it was completely flat. When I brought it to Ramon attention, he tried to convince me that it is not a big deal and said he can still feel air blowing thru the vent. I said we absolutely must have the frame redone around the duct, again i could not believe I was even having this discussion. Then we had painters who did a rather poor job, there were spots on the ceiling where we could still see drywall, the door had unpainted sides, unpainted part on the bottom, unpainted spots around the handle, they painted over chipped surface without patching and smoothing it first. The painters cleaned their tools and dumped the water with paint on our lawn which made me very upset ( we try to have organic backyard, we do not even use commercial weed killers as we have a toddler and a dog). the guys who did our concrete floors also dumped their toxic waste under our plants. When I brought those issues up with Ramon, he told me it was not a big deal and I should not bother him with that. I am not sure if Ramon ever did the quality check of the painters because if he did, he would have found what we found and fix it without us bringing it his attention on multiple occasions. When we pointed out painters' poor job quality he told us we should not send him emails complaining about the painting quality! There was an additional project we wanted to add, installing a new handrail (which actually should not even be considered as an extra project because we already had an old handrail that was taken off to allow painting the walls so putting a new handrail instead of an old one should not be considered a new add on) we also wanted 3 custom made thresholds installed, Ramon gave us a quote and then Shannon told us there will be additional $50 fee to add that to the contract. Well, if we have to pay extra $50 so they can make more money we decided to pass on it at the time, it just seemed completely ridiculous. We later settled on that without an extra fee. During the project Raymac ruined part of our lawn by walking multiple times thru the same area multiple times a day for two months. When I asked them to at least dig out old dirt ( there was no more grass left at that point) so I can at my own expense put new sod to make this area as it used to be, They refused to do it. They refused to do the absolute minimum we requested to fix the lawn they ruined. Raymac drywalled over an existing electric outlet (they removed it without our knowledge or consent), we had it custom installed specially for our new freezer, Raymac refused to replace it in the same place. They later added an electric outlet but not in the original place because they flat out refused but where it was more convenient to them. We did not have good communication with Raymac , Ramon was irritated when we emailed them questions about parts of the project or shared our concerns. During this project, we very quickly discovered , we should not ask any questions or express concerns about anything, we should just pay the bills without questioning their accuracy. ( there were many billing errors) also tried to force us to pay a full installment even though we had a credit due to us for carpet and labor not used. They threatened to stop the work if we do not pay in full even though they owed us over $1600 at that point. At the end of the project we had a dispute about credits for the parts that were not done, we asked Raymac to provide us a itemized price list for the project after we hired them but they did not provide it. We did not agree with their credits applied. They tried to apply additional fees for stone and labor that was never provided. We decided to share our experience here. If you consider hiring Raymac Remodeling, read the contract very carefully and hire at your own risk.

Punctual and professional. We did not end up using them because their quote was too high, but I appreciated the detailed bid for the project.

RAYMAC is the company you can trust. The quality of their work is truly exceptional. Combined with their personal dedication for excellence and attention to detail certainly makes them stand alone - second to none. WHAT THEY ARE NOT: your local handyman or guys who defaulted into construction. WHAT THEY ARE: True professionals who chose the industry, who stay on top of national education and principles, and exceed industry standards. (Yes, I did my homework.) They primarily work on larger renovations (kitchen, bath, etc.), whole home remodels, adding additions, and complete basement buildouts (which was our case). That gave us peace of mind. They also offered design services and delivered a customized strategy for our specific project. The co-owners seamlessly brought together their individual strengths and efficiencies. They provided comprehensive and clear bottom line information. We knew what to expect each stage. They surround themselves with quality professionals and teammates. Everyone in which we had contact was outstanding. Working with Raymac was a true partnership. Many months later we are still discovering more ‘behind the scenes, eye to detail’ and true craftsmanship which impress us. There are many aspects that made our lives better. They saved me from my own (potential) mistakes. I could not be more appreciative. Raymac = excellence.

Best contractor experience ever! Highly recommend. They may cost a little more but they're worth it.

Fantastic work with very punctual company! They are very professional, personal and high quality workmanship! Better than we thought it could be!

One of the co-owners was a no-show for appointment we arranged after a productive conversation in July 2016. No call. No follow up. Given their ratings was excited for them to be the first to look at our project. Very disappointing. Unfortunately some of their competitors don't even return calls.

The work was accomplished swiftly and professionally, and RayMac people were very accommodating in adding, subtracting and changing small (and a few big) things along the course of the project. I would definitely hire RayMac again; they did a Great Job!

Could not be happier with RayMac and the incredible staff they have. They communicate, they show up on time, they clean up after each day ends, they meet their deadlines, they do beautiful work. From the initial consultation through the final walk-through, I have zero complaints or concerns. I've built houses in the past (1980's). Since I've been out of the business for so long, I wanted a company that I could trust and who could timely open the back of my house for this addition and take care of my existing structure. RayMac did. Our superintendent, Jimmy, is an excellent communicator who is able to think through the entire job and correct mistakes before they happen. Our plans had some areas of concern that were caught by, and consequently remedied by, Jimmy. From the owners, to the superintendents, to the office staff, to the subs, you will not find a better run operation in the remodeling industry. Thanks so much to RayMac Remodeling

They called us back stating they are not interested in doing any jobs under $40,000.

We were 100% satisfied with the work RayMac Remodeling did on our basement. We needed a complete refinish, to include some unique features such as an 18 foot steel I-beam to open up one of the work areas. David McDonald was prompt on all phone calls and meetings, and drew up a detailed set of plans and a work order for the project. RayMac is very organized in coordinating with you what must be done by the customer. Selection of fixtures, carpeting, tiling, etc. RayMac works with a range of trusted vendors who make this process very straightforward for someone doing a refinish for the first time. Work began on 18 Jan 2016 and finished on 31 March, right on schedule. We had zero issues with any misunderstandings on work required. In short, completely satisfied with end result and we would recommend RayMac to anyone considering a remodeling project in their house.

Went very well. They started on 1/8 pouring the concrete pad for the addition. They then framed the ceiling/floor of the two story family room. We had them make a wall of cabinets for the upstairs family room. Ramon was onsite almost daily but the workers were always professional and nice to work with as well. I was really concerned with the 8 week time line, because we had to board our dogs while this was going on but they actually finished 2 weeks ahead of schedule. We have got so many compliments and it totally changes the feel of the house. We love it!

It went well, considering the outcome.

Excellent, very organized and professional from bid process through Job completion.

Initial contact was based purely on reviews from Angie's List (David knows the one). David McDonald came out and spoke to my wife and I about the work we wanted to have done. He led us through an approximate timeline and what they would do at each stage. He helped us with ideas and tweaked some of our own. David came up with some drawings which he took back and came up with an initial estimate by the end of the week. A couple of brief calls for clarification and we had a detailed breakdown with drawings. Very top notch in my opinion. It took a bit to secure the funding but we finally were able to and spoke with David about our detailed walk through and that we wanted to remove some things from the plans and add some other things in. Again, the consummate professional, David took our ask and completed a new set of drawings after our walk through and gave us a detailed estimate. It was exactly as we expected. He was not the cheapest but I wanted quality and they surely delivered on that. David told us 10 weeks start to finish. The day we gave him our deposit he dropped off "The Book". This is all of your selections from lights, to paint, to carpet, to flooring, Tile you name it is in your book. If you take nothing further from this review - jump on that book like your life depended on it. If you have that done before they start your project is smooth sailing (we did all but one thing beforehand) Day one and it was controlled chaos, these guys have a plan and execute it well. Dumpster, port o potty, lumber, Foreman (Darrell), and David all arrived bright and early. They got the job started and before we knew it. Demo was done, cleaned up and framing had started. This was DAY ONE! Amazing is watching a 10 hour transformation when Gabriel and his guys are on the job. Peak at the area when they start and when they leave. They flat get some work done in the span of one day. No cutting corners, this is quality work. By the end of the first week our space was completely transformed. It didnt look the way it did day one buy a long shot. The Raymac team started early, worked all day and left late in the afternoon. Oh did I mention they cleaned up the space when they left, everyday! This professionalism held true throughout the remodel. There were guys there almost every day. There was forward progress everyday. Not two days went by without an extraordinary transformation. Those first weeks you think they will be done in half the time. Once mechanical's, HVAC, and walls go in; your head thinks we are almost done. It take a while to do drywall, floors, paint, cabinet installation, carpet laying. The longest part of the project was the hardwood floors. This step took us two weeks and we left the house for them to do the floors on the main level of our house. The floor guy was so careful to not get anything dusty he took our drapes down (Put them back up when he finished). Going this extra mile is worth every extra dollar we paid. We did have two additional request during our build. To add hardwoods to a staircase landing and paint the main level of our house since everything was out. Darrell took this like water off a ducks back. He got us a price and worked it so the painters could be in there after the floors were done and we lost no time. When they finished, the punch list was so small it was a couple of paint touch ups. One was where we were moving in a very large piece of furniture and dented the wall. They fixed that! Our whole project would not have gone as smoothly and expertly had it not been for Darrell. He was a professional from day one all the way through to the end. This is the foreman I would want again. He would answer my questions and texts in a timely fashion ( I only contacted him during business hours). He would walk me through the project and let me know what they were doing, and give advice when something didn't go exactly to plan. Great communication, great communication, great communication! I would not change a single experience in this job. There was only one thing that bothered me and that was the Heat Pump in the basement. The outside unit wouldnt come on. Darrell had it handled by the end of the day. He is a pro. In closing, the Raymac team exceeded our expectations throughout the entire project. From start to finish you can tell they are professionals and deliver a professional product. They are worth every penny we paid them for a smooth remodel. Thank you Raymac team!

Raymac and Team are great. Zach Rubin did a superb job with the design and layout of the basement. He was patient, attentive to the details and my budget, and was focused on my vision. I like the fact that we partnered with ideas and he could sketch it quickly for me to review. He was always available for questions and timely with responses. There was absolutely no pressure to sign a contract... he waited until I was comfortable with everything. He took it a step further and brought the owner (David McDonald) to my house during the contract signing and before the project was underway. Once the project was underway, Jimmy Martin, brought the vision all together. He and the sub-contractors were masters at their work. If I had a concern, they were willing to listen and provide a timely response. Shannon Shively also kept us abreast of the budget and all the things to order. The project was estimated at 12 weeks and it took that amount of time to complete everything. This was my first time working with a contractor for this size project and it turned out AMAZING! I am so happy that I found them on Angie's List and reached out to them for a quote. I was hesitant at first due to most of the projects I saw on Angie's list was over $100K, but I am so glad that we selected them. The Raymac Team is PHENOMENAL and I will recommend them to anyone who is looking for a great contracting team to work with. I will definitely use them for future projects. Thanks Raymac Team

Excellent experience beginning to end. Very professional and finished within projected time.

Spoke with David over the phone regarding a large basement renovation. He was extremely professional, responsive, and kind. While we have not had any services performed as of yet we appreciate so much his professionalism.

Good. Manager was great (Jimmy). Stayed on schedule, good oversight and subcontractors were solid.

They were great. We got their name through Angie's List. They did a great job, and everybody they contracted in did a fantastic job. We were extremely pleased. They did it quicker than I thought it could be done, and they were right on budget. They were absolutely fantastic. They did all the planning and designing the job and the budgeting for it. The appliances people, marble and granite people, painters and the electrical people they subcontracted with were fantastic. I couldn't have been happier. They're not cheap by any means. We didn't base the company we picked on having the lowest price quote. But their price was fair and they came in to the penny. They didn't at the end of the day say there was more paint or more of this or that, and it's another $5,000. They didn't do that at all. They were very honest and above board. What they told us it would cost, is what it cost. I was really pleased with the speed of the process. We had a bad experience with remodeling a kitchen in another house we had, so we were reluctant to go through with it. But there was no delay with Raymac. One thing came out, the next thing came in. They were here every day and did the job inside of three weeks, and it was a big job.

This company is by far the most pretentious company I have ever spoken with...if even briefly. I called to schedule a time that we could meet to get an estimate on several projects for our home, including finishing our basement. The young lady told me that the "other projects" of the home were too small and only if we included the basement would they consider coming out. She said "not to toot our own horn, but basements are kinda our specialty. We have 14 going on at one time". I told her the size of our basement and what we wanted done. She said they don't work past 4pm or weekends and my husband and I both have to be there. Well, my husband works and he CANNOT take time off for this. I asked if we could meet later in the evening when he got home...like 6pm or even a Saturday? She said "No". "Sorry". I guess business is going so well for your company that you are turning down $200,000 + projects because you don't want to work past 4pm. Good for you.

RayMac did a fine job for us. They were on budget, on time and extremely responsive to our design and material selection. They had very good subcontractors across the board from electrical, plumbing, drywall, cabinetry, flooring and painting. The project manager was super at coordinating work, staying on schedule and keeping job clean and organized. We had several somewhat out of the ordinary items like a steam shower, designer lighting and stone work that they worked closely with us on and performed flawlessly. They consistently insisted on getting things just the way we wanted. We would rate their quality of work high and their attitude and concern A+. Having owned seven houses and done three major remodels including two basement finishes we would say they are the best we have dealt with and highly recommend them for this type of project.

When we first looked at Raymac's website we didn't think they would want to do our basement as it looked like they primarily did higher end jobs. We wanted to finish off our basement space with a bedroom, bathroom and large open space. Nothing terribly fancy. Everyone at Raymac was incredibly professional and respectful to us and our home. There was very little down time and when their was down time it was because we were waiting for materials or for the floors to completely dry. Shannon was incredibly patient and helpful to us when it came time to making product selections. Darrell was in charge of our basement and we really couldn't have been happier with the work and effort he put into the project. Every contractor that came to the house was professional and did exceptional work. We would definitely recommend Raymac to anyone looking to make home improvements.

My overall experience with them was excellent. They were a little bit expensive but it was worth it. The price was good though. Their quality of work, responsiveness, punctuality, professionalism and clean up were all excellent. I will absolutely use them again in the future.

They Dont do the work I wanted them to do but they were very polite about it.

Project exceeded our expectations. They did a custom architectural 3-D drawing so we could visualize the newly designed space. The design included custom cabinetry in the bathroom and executive closet, granite countertops, custom shower, and custom island with granite in the closet with an under-counter refrigerator. They were very professional from day one which included a project manager (Darrell) on site for the entire remodel. All of the subcontractors were experts and skilled in their trade. The Raymac team always listened when we requested changes/additions to the design. They kept the project moving with minimal delays and I would recommend them for any major remodel especially for upscale homes.