I purchased a home in the Vinings area of Atlanta in 2014. With in 1yr I had replaced both HVAC systems for the property. 2015 I replaced the system that cools the main floor and downstairs of my home. I did so with a high quality robust system. 7.5 years later I was shocked to learn that system needs to be replaced again. Multiple assessors pointed out the major issue causing the system failure. The builder, Beazer (buyer beware) and the installer, Reliance, absolutely butchered the construction and installation of the original unit. They tried to squeeze 12" ducts through an 8"x12" hole to feed two floors of my home with a non-dual zone unit. I reached out to Reliance and explained the situation in hopes they would be part of the solution since the work had their name attached to it. Their reply, "that's out of warranty, and not our problem." They then offered to charge me $100 to come out to assess and quote me even though I already had the problem diagnosed. I asked why they don't want to be a part of a solution and at least provide a quote for my business without charging me the visit fee. They then wished me a nice day and hung on me. I would NEVER do business with this company, and I hope you don't either.
Description of Work: HVAC full dual zone system replacement, duct redesign
Rating Category
Rating out of 5
Antha R.
03/2023
1.0
heating & air conditioning/hvac
+ -1 more
Do NOT use this company. Technicians are not properly trained. Just had one of their techs convince me I needed a brand new unit $2,300 inside simply because he was too lazy to go outside to check air conditioning unit because it was raining and he refused to go check it. Had to have two different techs out within 2 days to actually do proper repair of outside unit. Also found out the new unit they had me buy was improperly wired. Have requested manager to call me back 4 times to discuss he Will not call. Knows they screwed up. Do NOT use these people
Description of Work: Air conditioning unit stopped working. Took 3 different technicians to properly repair. After convincing me I unnecessarily needed to replace entire inside unit. Because first tech was too lazy to go outside in rain to check outside unit
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$2,300
john B.
06/2017
1.0
heating & air conditioning/hvac
+ -1 more
They lost me as a possible customer.
Description of Work: First I received an estimate for a new HVAC system, which I thought was very competitive. While I was researching the company on Angies list, I see there's a 10% senior citizens discount listed. I e-mailed them about the discount and I also asked if there was any discount for not financing. That evening, I'm e-mailed a new estimate with an $800 increase from the original estimate, without any mention of my question about any discount. Quite a sleezy way of doing business.
Rating Category
Rating out of 5
value
4.0
responsiveness
1.0
Bryan S.
10/2016
3.0
heating & air conditioning/hvac
+ -1 more
I have contract with them and when it's finished, I won't hire them again.
Description of Work: New unit issues.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Kenneth P.
09/2016
4.0
heating & air conditioning/hvac
+ -1 more
It turned out to be a pretty good experience. Responsiveness, I haven't had to call them but they came out immediately and the contract and installation was immediate as well. A little better, I'd say as far as the initial contact, better information of the differences between the units.
Description of Work: The last company I used was Reliance. I had them fix the AC system installed.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
Irv K.
05/2014
4.0
heating & air conditioning/hvac
+ -1 more
They come on time and they seem to know what they are doing in terms of maintenance. The only challenge I had with them was when they believed that I needed a new furnace for air conditioning and heating because the motherboard has gone out but I was able to get it repaired for $700 versus trying to buy a whole new unit for about $1000. They were trying to sell me a brand new unit.
Description of Work: I used Reliance Heating and Air Conditioning, Inc. for their services.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Tom C.
05/2013
5.0
heating & air conditioning/hvac
+ -1 more
We really liked them. I would recommend them.
Description of Work: They did some repair work on our furnace.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Barbara K.
04/2013
2.0
heating & air conditioning/hvac
+ -1 more
They have said it works after they fixed it and then it didn't. They will be coming out today. As soon as our contract is up, we will be going with someone else.
Description of Work: They had to come about 7 times to fix things that they said they had already fixed. They are absolutely awful and because we have had such a problem, they gave us an extension on our warranty instead of a break in the price. They didn't hook up our air cleaners correctly. They crossed the wires on the heating. Different guys kept coming out and said that the last guy didn't do it right.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Tracy R.
04/2011
1.0
heating & air conditioning/hvac
+ -1 more
I have had an annual service contract with Reliance Heating & Air since I purchased my home in 2008. Late last summer I had a problem with my A/C unit on a weekend, was unable to reach anyone at Reliance, and called someone else to fix the unit. During that emergency it was brought to my attention that Reliance had been servicing the wrong outdoor unit all along. In other words, I had been paying a service contract only to have the inside portion of my unit serviced, and they were servicing someone else's unit outdoors. During the last maintenance call in November, I brought it to the attention of the tech (who is the same tech that has serviced my unit since 2008). The tech didn't believe that I was correct as to the location of my outdoor unit, and it was not until I made him walk to the other side of the building that he realized that I was correct. After realizing their mistake, I would have thought that they would have offered an apology, offered to give me a refund due to servicing the wrong unit for two years, or offered to provide the next year of service for free. Unfortunately, none of those things happened. They did not even offer an apology or acknowledgment of their mistake. Since my summer AC emergency turned out to be the replacement of a warranty part, I have to wonder if the $250.00 emergency service call I had to pay to another company was ultimately due to my outside unit never receiving proper service for over two years.
Description of Work: Annual maintenance contract for upkeep on air conditioning unit.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$100
Lovitt H.
10/2009
5.0
heating & air conditioning/hvac
+ -1 more
I have a yearly contract with them which includes a discount on any repairs that have to be made. They are very professional, know the equipments, and don’t try to sell us something that we don’t need. If anything they’d probably try to talk us out of it. They are absolutely trustworthy, and a very good company.
Description of Work: Reliance Heating & Air Conditioning Inc. had installed all the equipment for us when the house was built. They had last come for a semi-annual check of the equipment before the change of the season.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$175
Jules P.
08/2009
5.0
heating & air conditioning/hvac
+ -1 more
We have had really good service with them. I think they over-sized us a little bit. We got a really great price. I'm not sure if they always give this price or if it was a fluke though. The price of $2800 was for the 3 and a 1/2 ton unit, work and a programmable thermostat.
Description of Work: We use Reliance for our heating and air conditioning. They replaced our entire system: duct work and compressor. They still maintain our system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,800
Lovitt H.
01/2009
5.0
heating & air conditioning/hvac
+ -1 more
If they service our system and find a problem before the weekend, they don't charge me extra because of the contract.
Description of Work: I have a maintenance contract with them. They come out twice a year to check the system out and if there are any problems then they take care of those.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
JOHN L.
03/2008
1.0
heating & air conditioning/hvac
+ -1 more
The salesman (Mike Schalitt) was great. I would recommend him to anyone. HOWEVER, dealing with the rest of the company has been miserable. The installation crew left me largely without heat on one of the coldest night of the year, leaving my house @ 5PM sharp after starting work on my system that day around noon. (They said they were not allowed to work overtime, the owner "Michael" claimed otherwise). Other than that, the furnaces seem to work. Unfortunately, now that it is getting warm out I have found that the downstairs A/C unit doesn't work (never has). Tech came out to start it up Wed and said he had to fix incorrect wiring. 1st time I tried to use it (2 days later) it didn't work. Tech came out and said he fixed it. Next day (today) it still doesn't work. Long story short, I paid almost 15 grand for something that doesn't work from an entirely incompetent company. I should have kept my old system and saved the money. (I could have bought a car instead.)
Description of Work: I had Reliance Heating and Air replace the HVAC systems for my entire house and add a zoning system creating 2 zones on my first floor and 1 zone in the basement.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$14,500
LAMAR B.
05/2007
5.0
heating & air conditioning/hvac
+ -1 more
They arrived on schedule with the unit we had previously arranged for and were pleasant, easy going guys and also hard workers. The installation went quite quickly and we have not had any problems with it at all. I would recommend this company.
Description of Work: They installed an entire new heating and air conditioning unit in my 2200 square foot house. They needed to put in the ductwork as well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Pamela H.
02/2007
5.0
heating & air conditioning/hvac
+ -1 more
It only took them about three hours to have our furnace up and running. Our new furnace we had installed is really nice. Our heating bills have gone down significantly and we are really happy about that.
Description of Work: Reliance Heating and Air Conditioning installed a new furnace in our 2,500 square foot home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
SHERRY H.
02/2007
3.0
heating & air conditioning/hvac
+ -1 more
I would have to tell you that the unit works good. I would not say they did 100% of a good job. At first, the secondary bedrooms upstairs were not getting warm at all. They did come out and fix it and everything is fine now. I probably would hire them again. Everyone makes mistakes and at this time, I have no more complaints at all.
Description of Work: Reliance installed a 3.5 ton air conditioning and heating unit into my two story home.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
$1,800
02/2007
5.0
heating & air conditioning/hvac
+ -1 more
In my opinion, they did a good thorough installation job. They used good, solid equipment that is energy efficient. We have not had any problems with keeping our home comfortable all year long. Our builder hired and paid them.
Description of Work: When our home was built, Reliance Heating & Cooling installed a 2 ton heating and cooling system for us.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
ANDREA G.
02/2007
5.0
heating & air conditioning/hvac
+ -1 more
Well, my air conditioner and heating unit works just fine. The bill is really good and the operation of the unit is great. I feel that they did a good job and I am satisfied. I thought the price was pretty average and all. The workers were nice and I have no problems since the unit has gotten installed. I do not know what else to say about them besides I would hire them again and that I would recommend them with confidence.
Description of Work: Reliance installed a heating and air conditioning unit in my 4,500 square foot, three bedroom home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
02/2007
5.0
heating & air conditioning/hvac
+ -1 more
The people we had interactions with from this company were great. Everyone was very kind. Their part of the project was done on time with no set backs. After the house was finished, they had someone come out to make sure everything was working properly. We paid the main contractor the entire price of the project.
Description of Work: A couple of guys from Reliance Heating & Air Conditioning installed our new 3 ton, 14 SEER central air conditioning system with electric heat to our new 5 bedroom home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
02/2007
5.0
heating & air conditioning/hvac
+ -1 more
My home is completely climate controlled. All systems have been functioning problem free since day one when we moved in. Everything they did with the system was up to code. We are completely happy. My builder hired and paid them directly since he handled all the sub-contractors.
Description of Work: Reliance Heating & Air installed the heating & cooling system in my new 2500 square foot home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
02/2007
5.0
heating & air conditioning/hvac
+ -1 more
We were very lucky to have found such a good price for our new system and installation. This companies workers were very pleasant to talk with. They showed up when they said they would and they had the new system installed in very good time. We had all of our questions answered with no problems. The final product was done to perfection. They made sure that all the air lines were hooked up tight and had no air leaking out that would take away from the cooling of our home.
Description of Work: Reliance Heating & Air Conditioning installed a new outdoor 2.5 ton 13 SEER central air conditioning unit to our home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
02/2007
5.0
heating & air conditioning/hvac
+ -1 more
Reliance is a company that we are still using. We have been using them for a long time because we feel that they do good work that is accurately done. They have proved themselves to be reliable and dependable. We have had no major problems with this company. That is why we continue to give them our business. I am not willing to discuss what I paid for the HVAC work they did in my home because I am not comfortable revealing that information.
Description of Work: Reliance installed an HVAC unit into our approximately 2,000 square foot home. They removed an old system prior to installing the new one.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
02/2007
5.0
heating & air conditioning/hvac
+ -1 more
They were so kind and very polite. When we bought the house it was the winter time and so the company told us that they would come back at no cost in the spring and fill up the Freon in the unit. I thought that was very nice. They made sure to answer our questions and did a great job on the work. The cost of the work was still under our warrantee since our home is new.
Description of Work: After we moved into our new 3200 square foot home, we had them install a HVAC system. It is located outside and in the basement of our home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
MARYLY S.
02/2007
5.0
heating & air conditioning/hvac
+ -1 more
I am getting ready to use them again for another job at my house. I think they do excellent work and they always have friendly, courteous staff. My system works great and I have not had any problems with it.
Description of Work: They installed a new heating and air conditioning system.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$3,700
Troy M.
02/2007
5.0
heating & air conditioning/hvac
+ -1 more
We have had no complaints at all with our new system. We were treated just fine by everyone we dealt with. They had showed up right on time. They wasted no time in getting right to work. They had the job completed very quickly. We did have a few quotes. This company was the best we had received.
Description of Work: Reliance Heating & Air Conditioning installed a new 2 ton, 14 SEER central air conditioning unit on the outside of our home.
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Service Categories
Heating and Air Conditioning,
Lighting,
Electrical
FAQ
Reliance Heating & Air Conditioning Inc is currently rated 4.3 overall out of 5.
Sunday: 12:00 AM - 12:00 AM
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 12:00 AM - 12:00 AM
Reliance Heating & Air Conditioning Inc accepts the following forms of payment: American Express,Check,Financing Available,MasterCard,Visa
No, Reliance Heating & Air Conditioning Inc does not offer eco-friendly accreditations.
No, Reliance Heating & Air Conditioning Inc does not offer a senior discount.
Yes, Reliance Heating & Air Conditioning Inc offers emergency services.
No, Reliance Heating & Air Conditioning Inc does not offer warranties.
Reliance Heating & Air Conditioning Inc offers the following services: Designed systems, air filtration systems, humidity control & preventative maintenance.