Reliance Heating & Air Conditioning Inc

I purchased a home in the Vinings area of Atlanta in 2014. With in 1yr I had replaced both HVAC systems for the property. 2015 I replaced the system that cools the main floor and downstairs of my home. I did so with a high quality robust system. 7.5 years later I was shocked to learn that system needs to be replaced again. Multiple assessors pointed out the major issue causing the system failure. The builder, Beazer (buyer beware) and the installer, Reliance, absolutely butchered the construction and installation of the original unit. They tried to squeeze 12" ducts through an 8"x12" hole to feed two floors of my home with a non-dual zone unit. I reached out to Reliance and explained the situation in hopes they would be part of the solution since the work had their name attached to it. Their reply, "that's out of warranty, and not our problem." They then offered to charge me $100 to come out to assess and quote me even though I already had the problem diagnosed. I asked why they don't want to be a part of a solution and at least provide a quote for my business without charging me the visit fee. They then wished me a nice day and hung on me. I would NEVER do business with this company, and I hope you don't either.

Do NOT use this company. Technicians are not properly trained. Just had one of their techs convince me I needed a brand new unit $2,300 inside simply because he was too lazy to go outside to check air conditioning unit because it was raining and he refused to go check it. Had to have two different techs out within 2 days to actually do proper repair of outside unit. Also found out the new unit they had me buy was improperly wired. Have requested manager to call me back 4 times to discuss he Will not call. Knows they screwed up. Do NOT use these people

They lost me as a possible customer.

I have contract with them and when it's finished, I won't hire them again.

It turned out to be a pretty good experience. Responsiveness, I haven't had to call them but they came out immediately and the contract and installation was immediate as well. A little better, I'd say as far as the initial contact, better information of the differences between the units.

They come on time and they seem to know what they are doing in terms of maintenance. The only challenge I had with them was when they believed that I needed a new furnace for air conditioning and heating because the motherboard has gone out but I was able to get it repaired for $700 versus trying to buy a whole new unit for about $1000. They were trying to sell me a brand new unit.

We really liked them. I would recommend them.

They have said it works after they fixed it and then it didn't. They will be coming out today. As soon as our contract is up, we will be going with someone else.

I have had an annual service contract with Reliance Heating & Air since I purchased my home in 2008. Late last summer I had a problem with my A/C unit on a weekend, was unable to reach anyone at Reliance, and called someone else to fix the unit. During that emergency it was brought to my attention that Reliance had been servicing the wrong outdoor unit all along. In other words, I had been paying a service contract only to have the inside portion of my unit serviced, and they were servicing someone else's unit outdoors. During the last maintenance call in November, I brought it to the attention of the tech (who is the same tech that has serviced my unit since 2008). The tech didn't believe that I was correct as to the location of my outdoor unit, and it was not until I made him walk to the other side of the building that he realized that I was correct. After realizing their mistake, I would have thought that they would have offered an apology, offered to give me a refund due to servicing the wrong unit for two years, or offered to provide the next year of service for free. Unfortunately, none of those things happened. They did not even offer an apology or acknowledgment of their mistake. Since my summer AC emergency turned out to be the replacement of a warranty part, I have to wonder if the $250.00 emergency service call I had to pay to another company was ultimately due to my outside unit never receiving proper service for over two years.

I have a yearly contract with them which includes a discount on any repairs that have to be made. They are very professional, know the equipments, and don’t try to sell us something that we don’t need. If anything they’d probably try to talk us out of it. They are absolutely trustworthy, and a very good company.

We have had really good service with them. I think they over-sized us a little bit. We got a really great price. I'm not sure if they always give this price or if it was a fluke though. The price of $2800 was for the 3 and a 1/2 ton unit, work and a programmable thermostat.

If they service our system and find a problem before the weekend, they don't charge me extra because of the contract.

The salesman (Mike Schalitt) was great. I would recommend him to anyone. HOWEVER, dealing with the rest of the company has been miserable. The installation crew left me largely without heat on one of the coldest night of the year, leaving my house @ 5PM sharp after starting work on my system that day around noon. (They said they were not allowed to work overtime, the owner "Michael" claimed otherwise). Other than that, the furnaces seem to work. Unfortunately, now that it is getting warm out I have found that the downstairs A/C unit doesn't work (never has). Tech came out to start it up Wed and said he had to fix incorrect wiring. 1st time I tried to use it (2 days later) it didn't work. Tech came out and said he fixed it. Next day (today) it still doesn't work. Long story short, I paid almost 15 grand for something that doesn't work from an entirely incompetent company. I should have kept my old system and saved the money. (I could have bought a car instead.)

They arrived on schedule with the unit we had previously arranged for and were pleasant, easy going guys and also hard workers. The installation went quite quickly and we have not had any problems with it at all. I would recommend this company.

The work that was done was satisfactory. I have used this company on different occasions before. They are always on time and friendly with me. They have reasonable rates and make sure that the work is done correctly. I would recommend this company.

Reliance is a company that we are still using. We have been using them for a long time because we feel that they do good work that is accurately done. They have proved themselves to be reliable and dependable. We have had no major problems with this company. That is why we continue to give them our business. I am not willing to discuss what I paid for the HVAC work they did in my home because I am not comfortable revealing that information.

I would have to tell you that the unit works good. I would not say they did 100% of a good job. At first, the secondary bedrooms upstairs were not getting warm at all. They did come out and fix it and everything is fine now. I probably would hire them again. Everyone makes mistakes and at this time, I have no more complaints at all.

We have had no complaints at all with our new system. We were treated just fine by everyone we dealt with. They had showed up right on time. They wasted no time in getting right to work. They had the job completed very quickly. We did have a few quotes. This company was the best we had received.

I was readily pleased with Reliance. They were cordial, polite, and they did very nice work. That is enough to keep me giving them business. I look for those qualities in a contracting company so I felt very good about this group.

Another fine company hired here at my home. They did an excellent job. The unit is holding up very well. It has been a long time since they installed it and I have not had a problem yet. They do come by two times a year and check up on the unit. I guess that helps keep it running smoothly. They are great people and I am pleased with their work.

The people we had interactions with from this company were great. Everyone was very kind. Their part of the project was done on time with no set backs. After the house was finished, they had someone come out to make sure everything was working properly. We paid the main contractor the entire price of the project.

I am getting ready to use them again for another job at my house. I think they do excellent work and they always have friendly, courteous staff. My system works great and I have not had any problems with it.

It only took them about three hours to have our furnace up and running. Our new furnace we had installed is really nice. Our heating bills have gone down significantly and we are really happy about that.

They were so kind and very polite. When we bought the house it was the winter time and so the company told us that they would come back at no cost in the spring and fill up the Freon in the unit. I thought that was very nice. They made sure to answer our questions and did a great job on the work. The cost of the work was still under our warrantee since our home is new.

We were very lucky to have found such a good price for our new system and installation. This companies workers were very pleasant to talk with. They showed up when they said they would and they had the new system installed in very good time. We had all of our questions answered with no problems. The final product was done to perfection. They made sure that all the air lines were hooked up tight and had no air leaking out that would take away from the cooling of our home.